59
10
Troubleshooting
If you have trouble with your device, try
these procedures before you contact a
service professional.
When you turn on your device, the
following messages may appear:
Your device does not show a signal
(no bars next to the network icon)
• If you just turned on the device, wait
about 2 minutes for your device to find
the network and receive a signal.
• You may not be able to receive a signal in
tunnels or elevators. Move to an open
area.
• You may be between service areas. You
should receive a signal when you enter a
service area.
Message
Try this to solve the
problem:
The SIM card
is missing.
Ensure that the SIM card is
installed correctly.
Enter PIN.
When using the device for
the first time or when the
PIN requirement feature is
enabled, you must enter the
PIN supplied with the SIM
card. To disable the PIN
requirement feature, tap
Start
→
Settings
→
Personal
tab
→
Phone
→
Security
tab, and then clear
the
Require PIN when
phone is used
check box.
SIM card
blocked.
Your SIM card is blocked,
usually as a result of
entering your PIN incorrectly
several times. You must
enter the PUK supplied by
your service provider.
Message
Try this to solve the
problem: