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troubleshooting
English
English
_ 89
TROUBLESHOOTING
troubleshooting
TROUBLESHOOTING
Problem
Cause and Solution
PAGE
Controller does not work.
Check if the camera and peripheral devices are
properly connected.
29
Verify the setups of ID, protocol, and baud rates.
20~27
No picture is displayed on
monitor.
Check if power cable is securely connected to the
camera and the monitor.
Check if the video cable is properly connected.
Consult the operation manual of the system controller
connected to the camera.
17~29
Check if the iris of the lens is closed.
Adjust the menu for the iris of the lens.
49
Check the camera's fi xed shutter speed.
Adjust the camera's shutter menu.
49
The picture is too dark/bright.
Check the camera's Brightness menu.
Adjust the camera's Brightness menu.
49
The monitor displays a white
image.
Check if the iris of the lens is open.
Adjust the menu for the iris of the lens.
49
Picture is out of focus.
Check if the dome cover or the camera lens is dirty or
smudged. If it is, clean the dirt off.
-
Verify the distance between the camera and the
subject, as well as the subject's surroundings.
Camera may have diffi culty focusing on a subject
against a white background.
-
If Auto Focusing is having diffi culty focusing on a
particular subject, set Focus Mode to Manual and
adjust the focus by yourself.
47
Use the camera's reset menu to restore the camera
settings in order to default.
85
Adjust Sharpness level.
57
Problem
Cause and Solution
PAGE
Digital noise appears in picture.
Check if the video cable is properly connected.
-
Make sure that the power cable and video cable
do not exceed the recommended maximum
lengths.
28
Adjust Sharpness level.
57
Picture's colors are not good.
Check the White Balance.
48
The picture is fl ickering.
Check if the dome cover or the camera lens is dirty
or smudged. If it is, clean the dirt off.
-
Check if the camera is pointing directly at a
fl uorescent light or sunlight. If so, change the
camera's direction to remove the fl ickering.
-
Afterimages appear in picture.
Check Sens-Up settings.
49
Camera switches between color
and B&W modes frequently.
Adjust Dwell Time in Day & Night menu.
56
A circular object appears on
screen when the camera is
pointing straight down.
You are seeing a pinpoint-like injection artifact on
the dome cover.
The camera is functioning normally.
-
Pan, tilt, zoom, and/or focus do
not work.
Check if power cable is securely connected to
the camera and the monitor.
Check if the video cable is properly connected.
Consult the operation manual of the system
controller connected to the camera.
17~29
Check if Pan Limit and/or Tilt Limit are set.
If so, remove the limit(s).
70~71
A motor or the lens may be overheated.
If so, contact your service personnel or system
provider for assistance.
-