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5.2 XMA technical helpline details

Our technical helpline is open at the following times:

Monday – Sunday 8.00am – 10.00pm including Bank Holidays.

Closed Christmas Day.

Telephone: 0844 335 2234*

*National Rate phone number from landlines, charges from mobile phone vary therefore

we recommend calling from a landline.

Please have the following information to hand prior to calling the technical team:

• The make, model and serial number of your laptop (Please note: the serial number

is located on base plate on the underside of your laptop),

• Your contact details in the event that we have to call back with further information.

Please ensure you are sat in front of your laptop when telephoning. This will allow our

technicians to answer your questions quickly.

If you have contacted the helpline team before they will have given you a reference

number. If so, please have the reference number to hand.

XMA technical helpline: 0844 335 2234

Section 5:

Further help and support

5.1 How do I action a system recovery?

If you are having severe problems with your computer and you want to restore your

computer to its original settings, please follow these instructions.

Please note:

If you follow these instructions to action a system recovery, you will lose all your files
and data.

1. Start up computer

2. Press F8 to enter Advanced Boot Options when you see the Toshiba screen

3. Select Repair Your Computer

4. When prompted for your keyboard input method, select United Kingdom and

click Next

5. Select the parent account and enter password : xmahaadmin

6. Select System Image Recovery

7. Ensure the Use the latest available system image is selected and click Next

8. When presented with the choose additional restore options screen, click Next

9. When presented with the Re-image your computer screen, click Finish

10. You will be told that all data is going to be restored and asked if you want to continue.

Click Yes

11. Your C: drive will then be restored. Expect this to take around 10 minutes

12. When prompted, click Restart now

13. Windows will restart and your computer will be reset to how it was when it was

delivered to you.

www.xma4ha.co.uk

Содержание R519

Страница 1: ... Wilford Industrial Estate Ruddington Lane Wilford Nottingham NG11 7EP Contact us Call our Home Access helpline on 0800 988 4464 or email the team at home access xma co uk For technical queries please call our technical helpline on 0844 335 2234 or email the team at nhatech xma co uk ZZZ1582 ...

Страница 2: ...rdered the hardware only bundle you will not receive this stick Fig 1 Connectivity items 1 2 3 2 1 3 Contents Section 1 What should I receive in the box p 3 Section 2 IMPORTANT NOTES TO READ BEFORE USING COMPUTER p 4 Power up p 4 2 1 E safety advice p 4 2 2 Content lock p 5 Section 3 Setting up your new computer p 6 3 1 How do I connect and start up my computer p 6 3 2 How do I connect to the inte...

Страница 3: ...ge what your child can do on the computer You can dictate which websites your child can visit and when The tools we have provided aren t entirely foolproof however and it still requires that you get involved with your child to ensure that they remain safe We recommend that you have a look at a website such as www thinkuknow co uk which gives good advice on general internet safety as well providing...

Страница 4: ...your laptop Crumbs can fall between the keys and invite bugs that may hibernate in your laptop and also the keys will not function correctly 3 Always have clean hands when using your laptop Having dirty or greasy hands can cause the keys to wear down quicker and can cause disruption to the touchpad 4 Protect your LCD screen do not place items on your keyboard as people often forget they have put t...

Страница 5: ...Plug the T Mobile USB stick into the USB port in the laptop as shown in Fig 4 Fig 4 9 When carrying transporting the laptop always keep it in the carry case provided this will prevent damage to it 10 Protect your laptop from high low temperatures for example using it next to a fire or putting it on top or next to a radiator REMEMBER YOUR LAPTOP AND ACCESSORIES ARE ONLY COVERED BY THE MANUFACTURER ...

Страница 6: ...onnect to the internet for subsequent use the first time you do this you will be shown the following screen Click on Public Network Then click Close You will now be able to launch Internet Explorer and browse the internet With first use of your T Mobile stick you will be redirected to a T Mobile activation page and will need to activate your stick before you can browse freely For subsequent use 1 ...

Страница 7: ...t Net picture editing software ideal for retouching photos Windows Security Essentials Anti virus and Firewall Net Intelligence E safety protection Restrict users from accessing inappropriate material Fully customisable Know IT all for Parents Interactive video guide to the internet Mobile Connectivity Allowance Fair Usage Policy If your home access package includes Mobile Broadband you ll always ...

Страница 8: ...are double click on the NI icon on your desktop while connected to the internet 1 This will cause a browser window to open as below Please remember If your password is lost it will restrict your ability to recover your machine to factory settings XMA technical helpline 0844 335 2234 5 Select Change your Windows password see below 6 Select Change your password www xma4ha co uk ...

Страница 9: ...sed Activation Codes sheet 3 Click Create account You will now see this screen 4 3 Security Essentials Anti Virus Security Essentials is always running protecting your computer It will automatically update However should you wish to access it features or force a scan double click on the Security Essentials icon 4 Enter your chosen Username and password From this screen you will also be able to ope...

Страница 10: ...port 5 1 How do I action a system recovery If you are having severe problems with your computer and you want to restore your computer to its original settings please follow these instructions Please note If you follow these instructions to action a system recovery you will lose all your files and data 1 Start up computer 2 Press F8 to enter Advanced Boot Options when you see the Toshiba screen 3 S...

Страница 11: ...months from the date of delivery of your Home Access package What is covered If Theft occurs at XMA s sole discretion a will use reasonable endeavours to replace the equipment with equipment of an identical specification but is not obliged to do so where this is not possible b will only pay for carriage costs within the UK You must pay for any additional carriage costs if the equipment needs to be...

Страница 12: ...rrence of theft at no expense to you under any guarantee warranty maintenance rental hire or lease agreement 7 Replacement Value All replacement packages will never exceed the value of the original grant with which you purchased your package www xma4ha co uk Section 8 Glossary of terms We recommend these terms are read before setting up your laptop Mobile Broadband USB stick 150 or Mobile Broadban...

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