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Support

2nd

3rd

Description

Software Update

The

Software Update

menu lets you upgrade your product software to the latest version.

Be careful not to turn off the power until the upgrade is complete. The product will turn off and on automatically after

completing the software upgrade.

When you upgrade software, all video and audio settings you have made will return to their default settings. We advise you

to write down your settings so that you can easily reset them after the upgrade.

Update Now

Update the software to the latest version.

Current version

: This is the software version already installed in the product.

Contact Samsung

You can view the address of the Samsung website, the call centre phone number, your product's model number, software

version, Open Source Licence and other information.

Go to

Contact Samsung

and find the product

Model Code

and

Software Version

Terms & Privacy

View and set the privacy policy for MagicInfo and other services.

Make sure that the product is connected to the network.

Menu items may vary depending on the model.

The availability may vary depending on the region.

This feature is enabled only when “Smart Signage Privacy Notice” is selected during setup.

Reset All

This option returns all the current settings for a display to the default factory settings.

Содержание QP65A-8K

Страница 1: ...prior notice to improve the performance Recommended hours of use per day of this product is under16 hours If the product is used for longer than 16 hours a day the warranty may be void An administrati...

Страница 2: ...Source Device Before Connecting 22 Pre connection Checkpoints 22 Connecting to a PC 22 Connection Using an HDMI Cable 22 Connection Using an HDMI DVI Cable 23 Connecting to a Video Device 24 Connectio...

Страница 3: ...Settings Wired 70 Network Settings Wireless 72 Use WPS 74 System 76 Support 88 Troubleshooting Guide Requirements Before Contacting Samsung Customer Service Centre 89 Testing the Product 89 Checking t...

Страница 4: ...IDE REFER ALL SERVICING TO QUALIFIED PERSONNEL This symbol indicates that high voltage is present inside It is dangerous to make any kind of contact with any internal part of this product AC voltage R...

Страница 5: ...fire may result from a damaged cable Do not connect multiple products to a single power socket Overheated power sockets may cause a fire Insert the power plug all the way in so it is not loose An uns...

Страница 6: ...wered down by using only the power button on the remote Do not disconnect the power cable while the product is being used The product may become damaged by an electric shock Installation Warning Befor...

Страница 7: ...installed in an unusual location the surrounding environment may cause a serious quality problem Therefore be sure to contact Samsung Customer Service Center before installation Places where many fine...

Страница 8: ...ly an impact to the product The screen display may be damaged An electric shock or fire may result Do not insert metallic objects chopsticks coins hairpins etc or objects that burn easily paper matche...

Страница 9: ...roundings fire or personal injury Do not place heavy objects on the product Product failure or personal injury may result When you do not use the product for a long time due to vacation or other reaso...

Страница 10: ...an extended period of time as it will become hot When using headphones or earphones do not turn the volume too high or use them for a long time Damage to your hearing may result Precautions when hand...

Страница 11: ...amaged or the markings may be erased Be sure to use a soft and dry cloth such as superfine fibers or cotton flannels because the surface of the product and the screen display are vulnerable to scratch...

Страница 12: ...rs the product Due to the characteristics of high glossy products using a UV humidifier nearby may create white coloured stains on the product Removing a sticker attached on the screen may leave resid...

Страница 13: ...9 pin type RS232C cable Checking the Components Quick Setup Guide Warranty card Not available in some locations Regulatory guide Batteries AAA x 2 Not available in some locations Remote Control RS232...

Страница 14: ...detached Please remove the protective film Remote sensor Press a button on the remote control pointing at the bottom of the product face to perform the function The remote control sensor is located o...

Страница 15: ...N cable 10 100 Mbps Connect to MDC using the LAN cable Connects to a audio device using the optical digital cable RS232C Connects to MDC using an RS232C adapter USB 5V0 5A USB HDD 5V1A Connect to a US...

Страница 16: ...twist the cable of the One Invisible Connection Failure to do so may cause performance degradation of the product or damage to the cable When arranging the remaining cable refer to the figure for the...

Страница 17: ...sor to Power off and then press and hold the power button to turn off the product Source Select the connected input source With the control menu screen displayed briefly press the power button to move...

Страница 18: ...ate etc Poweron the product Change the input source Display orhide the on screen menu A shortcut button to Home screen MagicInfo MagicINFO Lite orURLLauncher Mute the sound Unmuting the sound Press MU...

Страница 19: ...used functions by pressing it while a content is playing It sets safe lock function Press the SET button and entera device ID using numeric buttons Control the product using the remote control Cancel...

Страница 20: ...her heat emitting products Excessive internal temperatures may cause fire or product malfunction Installation on a PerpendicularWall A Landscape minimum 7 5 mm Portrait minimum 40 mm B Ambient tempera...

Страница 21: ...gth or do not comply with the VESA standard screw specifications Screws that are too long may cause damage to the inside of the product Forwall mounts that do not comply with the VESA standard screw s...

Страница 22: ...nection may damage the product Check the types of ports at the back of the product you want to connect We recommend using authorised cables for HDMI cable connections Connecting to a PC Do not connect...

Страница 23: ...UDIO IN port After connecting a computer to the product with an HDMI DVI cable make sure to configure the settings as shown below to enable the video and audio from the computer Sound set HDMI Sound t...

Страница 24: ...cable or one with ethernet is recommended This product does not support the ethernet function via HDMI Connection Using an HDMI Cable Connecting parts may differ in different products HDMI 4 HDMI 3 AR...

Страница 25: ...eo device to the product using SOUND BAR HDMI Port an HDMI DVI cable make sure to configure the settings as shown below System General set HDMI Hot Plug to Off HDMI 3 ARC Connecting the LAN Cable Conn...

Страница 26: ...button on the remote control The screen may not display correctly if an incorrect source is selected for the source device you want to convert to Edit SOURCE u Edit ENTER E Edit the name and device t...

Страница 27: ...is set to Custom Advanced Settings General Hide Tabs and Toolbar automatically If the browser tabs menu or toolbar are not used for a while they will automatically disappear To make them appear again...

Страница 28: ...of flash videos E commerce for online purchases is not supported ActiveX is not supported Only a limited number of fonts are supported Certain symbols and characters may not be displayed properly The...

Страница 29: ...loud server Only PCs or Cloud Servers running on macOS Windows 7 Pro or newer are supported Samsung DeX Connect to your Samsung mobile device from your device Microsoft 365 Collaborate with online ver...

Страница 30: ...m only shielded type Pin assignment 1 2 3 4 5 6 7 8 9 5 4 3 2 1 9 8 7 6 Male type Female type Pin Signal 1 Detect data carrier 2 Received data 3 Transmitted data 4 Prepare data terminal 5 Signal grou...

Страница 31: ...P1 P1 P1 P2 P2 Male type Rx 3 1 Tx STEREO Tx 2 2 Rx PLUG Gnd 5 3 Gnd 3 5 LAN Cable Pin assignment 1 2 3 4 5 6 7 8 Pin No Standard Colour Signal 1 White and orange TX 2 Orange TX 3 White and green RX 4...

Страница 32: ...nector RJ45 Direct LAN cable PC to HUB HUB P1 P1 P2 P2 Signal P1 P2 Signal TX 1 1 TX TX 2 2 TX RX 3 3 RX RX 6 6 RX Cross LAN cable PC to LFD P1 P2 Signal P1 P2 Signal TX 1 3 RX TX 2 6 RX RX 3 1 TX RX...

Страница 33: ...odel Connection 1 RS232C IN RS232C RS232C IN RS232C RS232C IN RS232C RS232C IN RS232C Monitor1 Monitor 2 Monitor 3 Monitor 4 PC Connection 2 5 4 3 2 1 LAN LAN LAN Monitor 2 Monitor1 PC Monitor 3 Conne...

Страница 34: ...y Lock 0x5D 0 1 7 Video Wall On 0x84 0 1 8 Video Wall User Control 0x89 All communications take place in hexadecimals The checksum is calculated by adding up all values except the header If a checksum...

Страница 35: ...length Ack Nak r CMD Val1 Checksum 0xAA 0xFF 3 N 0x11 ERR ERR A code showing what error has occurred Volume control Function The volume of a product can be adjusted using a PC Viewing volume state Ge...

Страница 36: ...20 MagicInfo 0x1F DVI_video 0x21 HDMI1 0x22 HDMI1_PC 0x23 HDMI2 0x24 HDMI2_PC 0x25 DisplayPort DVI_video HDMI1_PC and HDMI2_PC cannot be used with the Set command They only respond to Get commands Mag...

Страница 37: ...de can be activated on a product using a PC This control is only available on a product whose Video Wall is enabled Viewing video wall mode Get Video Wall Mode Header Command ID Data length Checksum 0...

Страница 38: ...e set on a product Nak Header Command ID Data length Ack Nak r CMD Val1 Checksum 0xAA 0xFF 3 N 0x5D ERR ERR A code showing what error has occurred Video Wall On Function Turn Video Wall on or off on t...

Страница 39: ...Set Video Wall Header Command ID Data length Val1 Val2 Checksum 0xAA 0x89 2 Wall_Div Wall_SNo Wall_SNo Product Number code assigned to the product 10x10VideoWall Model 1 100 Set Number Data 1 0x01 2 0...

Страница 40: ...5A 0x5B 0x5C 0x5D 0x5E 0x5F 6 0x61 0x62 0x63 0x64 0x65 0x66 0x67 0x68 0x69 0x6A 0x6B 0x6C 0x6D 0x6E 0x6F 7 0x71 0x72 0x73 0x74 0x75 0x76 0x77 0x78 0x79 0x7A 0x7B 0x7C 0x7D 0x7E N A 8 0x81 0x82 0x83 0x...

Страница 41: ...he License Agreement window displayed select I accept the terms in the license agreement and click Next 5 In the displayed Customer Information window fill out all the information fields and click Nex...

Страница 42: ...d when a Network Channel is running press INFO on the remote control 1 Select Network Channel from the Player screen The No channels message appears if no channel has been registered in Network Channe...

Страница 43: ...le for contents with a resolution higher than 3840 x 2160 Content Size forvideos with a resolution higher than 3840 x 2160 supports Full Screen only Available menu Press the TOOLS button on the remote...

Страница 44: ...a time LFD LFD files are not supported Contents with a resolution higher than 3840 x 2160 are not supported Sound output restrictions More than one sound output cannot be used Playback priority networ...

Страница 45: ...3840 x 2160 3840 x 2160 60 1920 x 1080 120 60 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law Law OPUS HEVC H 265 Main Main10 7680 x 4320 7680 x 4320 60 3840 x 2...

Страница 46: ...4320 7680 x 4320 60 3840 x 2160 120 80 rmvb RMVB RV8 9 10 RV30 40 1920 x 1080 60 20 RealAudio 6 Because the specifications are based on the current 8K connectivity and decoding standards future connec...

Страница 47: ...s supported up to Level 6 1 VC1 AP L4 is not supported GMC 2 or above is not supported When a single video file is playing Seamless mode is not supported under the following conditions Incompatible co...

Страница 48: ...nsion pdf Functions not supported Content less than 1 pixel not supported because of performance degradation issue Masked Image Tiled Image content not supported Content with Rotated Text not supporte...

Страница 49: ...e is downloaded from server 1 Connect to MagicInfo server 2 Schedule content on network channels 3 Deploycreated network channels to this device Wednesday January13 12 00 AM The displayed image may di...

Страница 50: ...d on the external storage device Export this device s settings to the external storage device message appears 3 Select Export to export the settings When a duplicate file is found on the external stor...

Страница 51: ...is feature automatically allots an ID number to a device connected via an RS232C cable This function is only available on the first device within an RS 232C daisy chain This function may not be suppor...

Страница 52: ...icInfo function This function may not be supported depending on the model Video Wall You can activate or deactivate Video Wall To organise a video wall select On Off On Horizontal x Vertical This feat...

Страница 53: ...oduct to another desired number Press the E button Screen Position allows you to split the screen into a maximum of 225 views 15 x 15 The Screen Position option is only enabled when Video Wall is set...

Страница 54: ...54 Network Status HOME Network Status ENTER E Network Status The displayed image may differ depending on the model Check the current network and Internet connection...

Страница 55: ...Timer feature cannot be guaranteed if used with a battery powered USB device which can take longer to be recognised Setup Select Off Once Everyday Mon Fri Mon Sat Sat Sun or Manual If you select Manua...

Страница 56: ...Timerwill be disabled during a period specified as a holiday Add Holiday Specify the period you want to add as a holiday Select the start and end dates of the holiday you want to add using the u d bu...

Страница 57: ...se this feature Off On Set whether or not to use Ticker Message Enter a message to display on the screen Time Set the Start Time and End Time to display a Message Font options Specify the text font an...

Страница 58: ...ffer depending on the model For details on how to use the URL Launcher feature contact the dealer the product was purchased from This function may not be supported depending on the model To use the UR...

Страница 59: ...ct the dealer the product was purchased from This function may not be supported depending on the model Install Web App Enter URL to install the web application Install from USB Device Install the web...

Страница 60: ...2800K 16000K Enabled when Colour Tone is set to Off Advanced Settings Configure advanced picture settings to create your preferred picture Picture Enhancer Displays enhanced colour and sharpness HDR1...

Страница 61: ...port the Gamma settings HLG ST 2084 and BT 1886 may change depending on the input video and HDR Mode settings If HDR Mode is set to Off HLG ST 2084 and BT 1886 settings may be available depending on t...

Страница 62: ...ions for input signals supported by 8K models If Input Signal Plus is set to Off Frame rate fps Colour Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O If Input Signal...

Страница 63: ...el to optimise the HDMI picture brightness and contrast Film Mode Make frame transitions from oldervideo sources smoother This function is only available when the input signal is TV AV Component 480i...

Страница 64: ...splayed on the left and right or top and bottom of the screen may cause image retention screen burn which is not covered by the warranty Fit to screen Adjusts the picture position When selected the fu...

Страница 65: ...your device displays a still image for two hours or more Screen Burn Protection To reduce the possibility of screen burn this unit is equipped with Screen Burn Protection screen burn prevention techno...

Страница 66: ...MDC Message Select whether to display the MDC OSD when the product is controlled by the MDC Download Status Message Select to display the status when downloading content from a server or other device...

Страница 67: ...n Sound Mode is set to Standard This function is disabled when Sound Output is set to External or Receiver HDMI Digital Output Audio Format Select the digital audio output format The Dolby Digital opt...

Страница 68: ...er in different products To select the Receiver HDMI option set Anynet HDMI CEC to On while the product is connected to the AV Receiver s HDMI ARC port If there is no video signal both the products sp...

Страница 69: ...tion Network Status You can check the current network and Internet status Open Network Settings Configure network settings to connect to an available network Network Type Network Type menu may not be...

Страница 70: ...a LAN cable See the diagram below Note that the wall outlet is attached to a modem or router elsewhere in your house The LAN Port on the Wall LAN Cable LAN RJ45 LAN IN If you have a Dynamic Network yo...

Страница 71: ...ion Values To view the Network connection values on most Windows computers follow these steps 1 Right click the Network icon on the bottom right of the screen 2 In the pop up menu that appears click S...

Страница 72: ...d security code called an Access or Security key The Security key is based on a Pass Phrase typically a word or a series of letters and numbers of a specified length you were asked to enterwhen you se...

Страница 73: ...ound after retrying select the Stop button The Add Network button appears 4 If the Enter the password for AP Name screen appears go to step 5 If you select a wireless router that does not have securit...

Страница 74: ...Settings page 2 Select Use WPS press E 3 Press the WPS or PBC button on yourwireless routerwithin the next two minutes Your product automatically acquires all the network setting values it needs and c...

Страница 75: ...ication if the domain name of the MagicINFO Server URL is different from the domain name of the MagicINFO Server certificate MagicInfo Mode Select the appropriate MagicInfo Mode depending on the envir...

Страница 76: ...the pitch of the Voice Guide Background Sound Volume Adjust background sound volume during voice guidance High Contrast Set the background and font to high contrast colours in Menu Menu transparencie...

Страница 77: ...one entry field to the next Press E when done You can set the Date and Time directly by pressing the number buttons on the remote control NTP Settings Set up the server URL and time zone to use the n...

Страница 78: ...the default input to switch to when the new input is disconnected The Last Input option only includes external inputs connected via cables Auto Source Switching must be set to New Input to enable the...

Страница 79: ...ome slightly darker or brighter depending on the surrounding light intensity Available only when Brightness Optimization is set to On This function may not be supported depending on the model Screen L...

Страница 80: ...the language of your keyboard Keyboard type Set the type of your keyboard Mouse Settings Configure the connected mouse settings Primary Button Select the button you want to use as the primary button...

Страница 81: ...g on the setting This function may not be supported depending on the model Change PIN Change your 4 digit Personal Identification Number PIN Choose any 4 digits foryour PIN and enter it in Enter a new...

Страница 82: ...Server USB Auto Play Lock Select whether to automatically play MagicInfo or MagicINFO Lite content saved on a connected USB device Your content should be a Published Content that is authored by using...

Страница 83: ...lock external network access You can register networks on the server to allow access USB Lock Block connection to external USB ports Certificate Manager or WPA Certificate Manager Manage the certifica...

Страница 84: ...be sure your Samsung device has this feature check if there is an Anynet logo on it You can only control Anynet devices using the product remote control not the buttons on the product The product remo...

Страница 85: ...t to exit Anynet Press the SOURCE button on the product remote control and select a non Anynet device The message Disconnecting Anynet device appears on the screen You cannot use the remote control wh...

Страница 86: ...Time Download Logo File You can download a custom logo into the product from an external USB device The file name of the custom logo you want to download must be saved as samsung in all small letters...

Страница 87: ...be used as a medical diagnostic device even if the DICOM Simulation Mode is enabled This function may not be supported depending on the model Director Mode Minimises image processing to display the m...

Страница 88: ...nt version This is the software version already installed in the product Contact Samsung You can view the address of the Samsung website the call centre phone number your product s model number softwa...

Страница 89: ...If the screen remains blank while the power indicator blinks even when the product is correctly connected to a PC perform product testing 1 Power off both the PC and product 2 Disconnect all the cabl...

Страница 90: ...n issue The powerindicatoris off The screenwill not switch on Make sure that the power cord is connected No Signal is displayed on the screen Check that products including source device are connected...

Страница 91: ...ance settings There is no image on the screen and the powerindicator blinks every0 5 to1 second The display is turned off to save energy Press any key on the keyboard or move the mouse to return to th...

Страница 92: ...or if the signal is not stable To resolve the issue change the PC resolution to the recommended resolution The screen cannot be displayed in full screen A scaled SD 4 3 content file can cause black ba...

Страница 93: ...of yourvideo output device to HDMI If the product has a headphone port make sure nothing is connected to it Reconnect the power cable to the device and then reboot the device There is static coming f...

Страница 94: ...efective When I tryto change the PC resolution a message The defined resolution is not supported appears The message The defined resolution is not supported appears if the input source resolution exce...

Страница 95: ...rn off the HDMI CEC features on all the external devices External devices include Blu ray and DVD players Operating an external device when its HDMI CEC feature is enabled may automatically stop other...

Страница 96: ...0Hz Refer to the label at the back of the product as the standard voltage can vary in different countries On One Connect models the label is attached to the bottom of the One Connect Environmental con...

Страница 97: ...turing of this product approximately1 pixel per million 1ppm may appear brighter or darker on the panel This does not affect product performance This product can be set to only one resolution for each...

Страница 98: ...Hz 31 469 70 087 28 322 832 x 624 75 Hz 49 726 74 551 57 284 1152 x 870 75 Hz 68 681 75 062 100 000 VESA DMT Resolution Dots x lines Display format Horizontal Frequency kHz Vertical Frequency Hz Cloc...

Страница 99: ...3 750 60 000 74 250 1920 x 1080 100 Hz 112 500 100 000 297 000 1920 x 1080 120 Hz 135 000 120 003 297 000 3840 x 2160 30 Hz 67 500 30 000 297 000 3840 x 2160 60 Hz 135 000 60 000 594 000 3840 x 2160 1...

Страница 100: ...3840 x 2160 50 Hz 112 500 50 000 594 000 3840 x 2160 60 Hz 135 000 60 000 594 000 3840 x 2160 100 Hz 225 000 100 000 1188 000 3840 x 2160 120 Hz 270 000 120 000 1188 000 4096 x 2160 24 Hz 54 000 24 00...

Страница 101: ...stomer requests software installation and setup for the product If a service technician removes cleans dusts or foreign materials inside of the product If customer requests an installation additionall...

Страница 102: ...formation is a guide to prevent afterimage burn in Viewing a fixed screen for an extended period of time may cause afterimage burn in This problem is not included in warranty Recommended prevention pr...

Страница 103: ...Open Source http opensource samsung com THIS PRODUCT IS SOLD WITH A LIMITED LICENCE AND IS AUTHORISED TO BE USED ONLY IN CONNECTION WITH HEVC CONTENT THAT MEETS EACH OF THE THREE FOLLOWING QUALIFICATI...

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