Samsung NZ30R5330R Series, Руководство пользователя

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20 English
Troubleshooting
Troubleshooting
Samsung works hard to ensure that you don’t have problems with your new
cooktop. If you run into unexpected trouble, look first for a solution in the tables
below. If you’re still having trouble after trying the suggested solution, call
Samsung at 1-800-SAMSUNG (1-800-726-7864).
Problem Possible cause Solution
The surface units will
not maintain a rolling
boil or will not cook
fast enough.
You may be using
inappropriate cookware.
Use pans which are flat
and match the diameter of
the surface unit selected.
In some areas, the power
(voltage) may be low.
Cover the pan with a lid
until the desired heat is
obtained.
The surface units will
not turn on.
A fuse in your home may
be blown or a circuit
breaker may have tripped.
Replace the fuse or reset
the circuit breaker.
The cooktop controls are
set improperly.
Check if the correct control
is set for the surface unit
you are using.
Areas of
discoloration on the
cooktop.
Food spillover was not
cleaned.
Refer to the section on the
care and cleaning of the
glass cooktop on page
18 .
The surface is hot and the
model features a light-
colored cooktop.
This is normal. The surface
may appear discolored
when it is hot. This is
temporary and will
disappear as the glass
cools.
Problem Possible cause Solution
The surface unit
frequently cycles on
and off. The element will cycle on
and off to maintain the
power setting.
This is normal operation,
and not a system failure.
Cycling at the high power
setting is normal and can
occur if the cookware is
too small for the cooktop
element or if the cookware
bottom is not flat.
Use the cooktop as usual.
The surface unit
stops glowing when
changed to a lower
setting.
This is normal. The unit is still on and hot.
Scratches or
abrasions on the
cooktop surface.
The cooktop is being
cleaned improperly.
Scratches are not
removable. Tiny scratches
will become less visible
in time as a result of
cleaning. Use ceramic glass
top cleaning cream. Do not
use chemical or corrosive
agents. These agents may
damage the surface of the
product.
Cookware with rough
bottoms was used on the
cooktop or there were
coarse particles (eg. salt or
sand) present between the
cookware and the surface
of the cooktop.
To avoid scratches, follow
the recommended cleaning
procedures. Make sure
cookware bottoms are
clean before use, and use
cookware with smooth
bottoms.
Cookware has been slid
across the cooktop surface.
NZ30R5330R_AA_DG68-01142A-00_EN.indd 20 2019-04-19 10:28:09