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English 33
Tr
ouble
shoo
ting
Troubleshooting
Troubleshooting
Samsung works hard to ensure that you don’t have problems with your new
electric oven. If you run into unexpected trouble, look first for a solution in the
tables below. If you’re still having trouble after trying the suggested solution, call
Samsung at 1-800-SAMSUNG (1-800-726-7864).
Gas safety
Problem
Possible cause
Solution
You smell gas.
The surface burner knob is
not in the
OFF
position and
the burner is not lit.
Turn the burner knob to
OFF
.
There is a gas leak.
Clear the room, building, or area of all
occupants. Immediately call your gas
supplier from a neighbor’s phone. Do
not call from your phone. It is electrical
and could cause a spark that could
ignite the gas. Follow the gas supplier’s
instructions. If you cannot reach your
gas supplier, call the fire department.
Surface burner
Problem
Possible cause
Solution
All burners do not
light.
The power cord is not
plugged into the electrical
outlet.
Make sure the electrical plug is
plugged into a live, properly grounded
outlet.
A fuse in your home may
be blown or the circuit
breaker tripped.
Replace the fuse or reset the circuit
breaker.
The gas supply is not
properly connected or
turned on.
See the Installation instructions that
came with your range.
Surface burners do
not light.
The control knob is not set
properly.
Push in the control knob and turn it to
the
Lite
position.
The burner caps are not
in place.
The burner base is
misaligned.
Clean the electrodes.
Put the burner cap on the burner
head. Align the burner base.
Surface burner
clicks during
operation.
The control knob has been
left in the
Lite
position.
After the burner lights, turn the control
knob to a desired setting.
If the burner still clicks, contact a
service technician.
The burners do not
burn evenly.
Surface burner
components and caps are
not assembled correctly
and level.
Surface burners are dirty.
Clean surface burner components. (See
page
.)
Very large or yellow
surface burner
flames.
Wrong orifice is
assembled.
Check the burner orifice size and
contact your installer if you have the
wrong orifice (LP gas instead of natural
gas or natural gas instead of LP gas).
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