119
6. Troubleshooting
Operating system problems
1
Common Windows problems
Refer to the Microsoft Windows 2000/XP/2003/Vista User’s Guide that came with your computer for further information on Windows
error messages.
Condition
Suggested solutions
“File in Use” message
appears during
installation.
Exit all software applications. Remove all software from the startup group, then restart Windows. Reinstall the
printer driver.
“General Protection
Fault”, “Exception OE”,
“Spool 32”, or “Illegal
Operation” messages
appear.
Close all other applications, reboot Windows and try printing again.
“Fail To Print”, “A printer
timeout error occurred”
message appear.
These messages may appear during printing. Just keep waiting until the machine finishes printing. If the message
appears in ready mode or after printing has completed, check the connection and/or whether an error has
occurred.
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