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troubleshooting and error code

TROUBLESHOOTING

If you have any of the problems listed below try the solutions given.

This is normal.

•  Condensation inside the oven.
•  Air flow around the door and outer casing.
•  Light reflection around the door and outer casing.
•  Steam escaping from around the door or vents.

The oven does not start when you press the Start button.

• Is the door completely closed?

The food is not cooked at all.

• Have you set the timer correctly and/or pressed the

Start

button?

• Is the door closed?
• Have you overloaded the electric circuit and caused a fuse to blow or a breaker to be

triggered?

The food is either overcooked or undercooked.

• Was the appropriate cooking length set for the type of food?
• Was an appropriate power level chosen?

The light bulb is not working.

• The Light bulb should not be replaced in person for safety reasons. Please contact

nearest authorised Samsung customer care centre to arrange for a qualified engineer

to replace the bulb.

The oven causes interference with radios or televisions.

• Slight interference may be observed on televisions or radios when the oven

is operating. This is normal. To solve this problem, install the oven away from

televisions, radios and aerials.

• If interference is detected by the oven’s microprocessor, the display may be reset. To

solve this problem, disconnect the power plug and reconnect it. Reset the time.

Sparking and cracking occur inside the oven (arcing).

•  Have you used a dish with metal trimmings?
•  Have you left a fork or other metal utensil inside the oven?
•  Is aluminum foil too close to the inside walls?

Smoke and bad smell when initial operating.

• It’s a temporary condition by new component heating. Smoke and smell will

disappear completely after 10 minutes operation.

To remove smell more quickly, please operate microwave oven with putting lemon

formation or lemon juice in the cabinet.

If the above guidelines do not enable you to solve the problem, then contact your

local SAMSUNG customer service centre.

Please have the following information read;
• The model and serial numbers, normally printed on the rear of the oven

• Your warranty details

• A clear description of the problem
Then contact your local dealer or SAMSUNG aftersales service.

ERROR CODE

“SE” message indicates.

• Clean the keys and check if there is water on the surface around key. Turn off the

microwave oven and try setting again. If it occurs again, call your local SAMSUNG

Customer Care Centre.

“E-24” message indicates.

• Before the microwave can overheat, the “E-24” message appears on the display. If

the “E-24” message appears, press the Stop/Eco key to utilize the initialization mode.

After the oven cools, try operating the oven. If the “E-24” message appears again,

contact your local Samsung Customer Care Centre.

For any codes not listed above, or if the suggested solution does not solve the

problem, contact your local SAMSUNG Customer Care Centre.

MC28H5013AW_EU_DE68-04234B-02_EN.indd 38

2014-08-14 12:18:27

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Содержание MC28H5013AW

Страница 1: ...Cooking guide MC28H5013 This manual is made with 100 recycled paper Please be advised that the Samsung warranty does NOT cover service calls to explain product operation correct improper installation or perform normal cleaning or maintenance MC28H5013AW_EU_DE68 04234B 02_EN indd 1 2014 08 14 12 18 14 ...

Страница 2: ...ter for help Note Important contents Safety information 2 Quick look up guide 13 Oven features 14 Oven 14 Control panel 15 Accessories 15 Oven use 16 How a microwave oven works 16 Checking that your oven is operating correctly 16 Setting the time 17 Cooking Reheating 17 Power levels and time variations 18 Adjusting the cooking time 18 Stopping the cooking 18 Setting the energy save mode 18 Using t...

Страница 3: ...low children to use the oven without supervision when adequate instructions have been given so that the child is able to use the oven in a safe way and understands the hazards of improper use WARNING This appliance can be used by children aged from 8 years and above and persons with reduced physical sensory or mental capabilities or lack of experience and knowledge if they have been given supervis...

Страница 4: ...r to avoid a hazard WARNING Liquids or other foods must not be heated in sealed containers since they are liable to explode The microwave oven is intended for heating food and beverages Drying of food or clothing and heating of warming pads slippers sponges damp cloth and similar may lead to risk of injury ignition or fire If smoke is emitted switch off or unplug the appliance and keep the door cl...

Страница 5: ...tion mode children should only use the oven under adult supervision due to the temperatures generated During use the appliance becomes hot Care should be taken to avoid touching heating elements inside the oven WARNING Accessible parts may become hot during use Young children should be kept away A steam cleaner is not to be used WARNING Ensure that the appliance is switched off before replacing th...

Страница 6: ...s intentionally generated and or used in the form of electromagnetic radiation for the treatment of material and EDM and arc welding equipment For Class B equipment is equipment suitable for use in domestic establishments and in establishments directly connected to a low voltage power supply network which supplies buildings used for domestic purposes INSTALLING YOUR MICROWAVE OVEN Place the oven o...

Страница 7: ...outside surfaces Door and door seals Turntable and Roller rings Turntable type model only ALWAYS ensure that the door seals are clean and the door closes properly Failure to maintain the oven in a clean condition could lead to deterioration of the surface that could adversely affect the life of the appliance and possibly result in a hazardous situation 1 Clean the outside surfaces with a soft clot...

Страница 8: ...r dusty location in a location exposed to direct sunlight and water or where gas may leak on un level ground This appliance must be properly grounded in accordance with local and national codes Clean the microwave oven cavity right after each use with a mild detergent solution but let the microwave oven cool down before cleaning in order to avoid injury When cleaning the upper part inside the cavi...

Страница 9: ... the objects or behind the oven Do not use a damaged power plug damaged power cord or loose wall socket When the power plug or power cord is damaged contact your nearest service centre Do not pour or directly spray water onto the oven Do not place objects on the oven inside or on the door of the oven Do not spray volatile material such as insecticide onto the surface of the oven Do not store flamm...

Страница 10: ...y a qualified microwave service technician trained by the manufacturer It is particularly important that the oven door closes properly and that there is no damage to the 1 door bent 2 door hinges broken or loose 3 door seals and sealing surfaces d The oven should not be adjusted or repaired by anyone other than a properly qualified microwave service technician trained by the manufacturer Do not op...

Страница 11: ...of material resources Household users should contact either the retailer where they purchased this product or their local government office for details of where and how they can take these items for environmentally safe recycling Business users should contact their supplier and check the terms and conditions of the purchase contract This product and its electronic accessories should not be mixed w...

Страница 12: ...nce immediately remove the fuse and dispose of the plug Do not connect the plug to a mains socket under any circumstances as there is a danger of electric shock CIRCUITS Your microwave oven should be operated on a separate circuit from other appliances Failure to do this may cause the circuit breaker to trip the fuse to blow or the food to cook more slowly WARNING WARNING COOKING INSTRUCTIONS ON F...

Страница 13: ...le If the cooking instructions are based on a 650 W oven then you will need to reduce some cooking time for the MC28H5013 900 W Ready meals are now very convenient and popular These are meals which are already prepared and cooked by the food manufacturer and then frozen chilled or vacuum sealed for long life Increasingly heating times for such ready meals are being based on the Heating Categories ...

Страница 14: ...equired 4 Press the Start button Result Defrosting starts When cooking has finished the oven will beep and flash End 4 times The oven will then beep one time per minute oven features OVEN 1 DOOR HANDLE 2 DOOR 3 VENTILATION HOLES 4 HEATING ELEMENT 5 LIGHT 6 DOOR LATCHES 7 TURNTABLE 8 COUPLER 9 ROLLER RING 10 SAFETY INTERLOCK HOLES 11 CONTROL PANEL 7 8 9 10 11 6 1 2 3 5 4 MC28H5013AW_EU_DE68 04234B ...

Страница 15: ...ith several accessories that can be used in a variety of ways 1 Roller ring to be placed in the centre of the oven Purpose The roller ring supports the turntable 2 Turntable to be placed on the roller ring with the centre fitting on to the coupler Purpose The turntable serves as the main cooking surface it can be easily removed for cleaning 3 High rack Low rack to be placed on the turntable Purpos...

Страница 16: ...aken the food out of the oven Standing times specified in recipes and in this booklet must therefore be respected to ensure Even cooking of the food right to the centre The same temperature throughout the food CHECKING THAT YOUR OVEN IS OPERATING CORRECTLY The following simple procedure enables you to check that your oven is working correctly at all times If you are in doubt refer to the section e...

Страница 17: ...whenever you are not using the microwave oven COOKING REHEATING The following procedure explains how to cook or reheat food ALWAYS check your cooking settings before leaving the oven unattended Open the door Place the food in the centre of the turntable Close the door Never switch the microwave oven on when it is empty 1 Press the Microwave button Result The following indications are displayed mic...

Страница 18: ... press the Up and Down button that you wish to add STOPPING THE COOKING You can stop cooking at any time so that you can Check the food Turn the food over or stir it Leave it to stand To stop the cooking Then Temporarily Temporarily Open the door without pressing the stop button or press the stop button once when the oven is being operated Result Cooking stops To resume cooking close the door agai...

Страница 19: ...d 1 Auto Reheat Code Food Serving size Instructions 1 1 Ready Meal chilled 300 350 g 400 450 g Put on a microwave safe plate and cover with microwave cling film This programme is suitable for meals consisting of 3 components e g meat with sauce vegetables and a side dish like potatoes rice or pasta Stand for 2 3 minutes 1 2 Mini Ravioli chilled 200 250 g 300 350 g Put chilled ready mini ravioli in...

Страница 20: ... Cook Code Food Serving size Instructions 2 1 Broccoli Florets Fresh Vegetables 200 250 g 300 350 g 400 450 g Weigh the vegetables after washing cleaning and cutting into similar size Put them into a glass bowl with lid Add 30 ml 2 tablespoons water when cooking for 200 250 g add 45 ml 3 tablespoons for 300 450 g and add 60 75 ml 4 tablespoons for 400 450 g Stir after cooking When cooking higher q...

Страница 21: ...spoons water when cooking for 200 250 g and add 45 ml 3 tablespoons for 300 450 g Put bowl in the centre of turntable Cook covered Stir after cooking Stand for 1 2 minutes 2 2 Spinach 100 150 g 200 250 g Rinse and clean spinach Put into an oven proof glass bowl with lid Do not add water Put bowl in the centre of turntable Cook covered Stir after cooking Stand for 1 2 minutes 2 3 Peeled Potatoes 30...

Страница 22: ...fish trout or gilthead with oil and add herbs and spices Put fish side by side head to tail on the high rack Turnover as soon as the beep sounds Stand for 3 minutes USING THE DOUGH PROOF YOGURT FEATURES The 5 Dough Proof Yogurt features provide pre programmed cooking times You do not need to set either the cooking times or the power level You can adjust the dough proof yogurt category by pressing ...

Страница 23: ...o large glass bowl Cover with cling film and set on turntable After finish keep 6 hours in a refrigerator For the first time we recommend to use dried yoghurt bacteria ferment USING THE POWER DEFROST FEATURES The 5 Power Defrost features enables you to defrost meat poultry fish bread cake and fruit The defrost time and power level are set automatically You simply select the programme and the weigh...

Страница 24: ... programme is suitable for all kinds of yeast cake biscuit cheese cake and puff pastry It is not suitable for short crust pastry fruit and cream cakes as well as for cake with chocolate topping Stand for 10 60 minutes 5 Fruit 100 600 g Spread fruits evenly into a flat glass dish This programme is suitable for all kind of fruits Stand for 5 20 minutes CONVECTION The convection mode enables you to c...

Страница 25: ...combine microwave cooking with the grill to cook quickly and brown at the same time ALWAYS use microwave safe and oven proof cookware Glass or ceramic dishes are ideal as they allow the microwaves to penetrate the food evenly ALWAYS use oven gloves when touching the recipients in the oven as they will be very hot You can improve cooking and grilling if you use the high rack Open the door Place the...

Страница 26: ...and then press the Select button Result The following indications are displayed microwave convection combi mode 600 W output power 3 Select the appropriate power level by pressing the Up or Down button until the corresponding output power is displayed 600 450 300 180 100 W At that time press the Select button to set the power level If don t set the power level within 5 seconds Automatically change...

Страница 27: ...e Turntable on off button Result The turntable will not rotate The following indications are displayed 2 To switch the turntable rotating back on press the Turntable on off button again Result The turntable will rotate This Turntable on off button is available only during manual cooking mode WARNING USING THE DEODORISATION FEATURES Use the feature after cooking odorous food or when there is a lot ...

Страница 28: ...erheating may cause the polystyrene to melt Paper bags or newspaper May catch fire Recycled paper or metal trims May cause arcing Cookware Microwave safe Comments Glassware Oven to tableware Can be used unless decorated with a metal trim Fine glassware Can be used to warm foods or liquids Delicate glass may break or crack if heated suddenly Glass jars Must remove the lid Suitable for warming only ...

Страница 29: ...ng cooking is very important as the evaporated water rises as steam and contributes to cooking process Food can be covered in different ways e g with a ceramic plate plastic cover or microwave suitable cling film Standing times After cooking is over food the standing time is important to allow the temperature to even out within the food Cooking Guide for frozen vegetables Use a suitable glass pyre...

Страница 30: ...ntre Serve after 3 minutes standing Courgettes 250 g 900 W 4 4 Instructions Cut courgettes into slices Add 30 ml 2 tbsp water or a knob of butter Cook until just tender Serve after 3 minutes standing Egg plants 250 g 900 W 3 4 Instructions Cut egg plants into small slices and sprinkle with 1 tablespoon lemon juice Serve after 3 minutes standing Food Serving size Power Time min Leeks 250 g 900 W 4 ...

Страница 31: ...g Avoid reheating large items such as joint of meat they tend to overcook and dry out before the centre is piping hot Reheating small pieces will be more successful Power levels and stirring Some foods can be reheated using 900 W power while others should be reheated using 600 W 450 W or even 300 W Check the tables for guidance In general it is better to reheat food using a lower power level if th...

Страница 32: ...d 250 g 350 g 450 g 550 g 900 W 2 3 3 3 3 4 4 5 Instructions Pour into a deep microwave safe plate or bowl Cover with plastic lid Stir well after reheating Stir again before serving Serve after 2 3 minutes standing Food Serving size Power Time min Stew Chilled 350 g 600 W 4 5 Instructions Put stew in a deep microwave safe plate Cover with plastic lid Stir occasionally during reheating and again be...

Страница 33: ...Remove any metal ties and take it out of any wrapping to allow thawed liquid to drain away Put the frozen food on a dish without cover Turn over half way drain off any liquid and remove any giblets as soon as possible Check the food occasionally to make sure that it does not feel warm If smaller and thinner parts of the frozen food start to warm up they can be shield by wrapping very small strips ...

Страница 34: ...ware as it can melt Food suitable for grilling Chops sausages steaks hamburgers bacon and gammon rashers thin fish portions sandwiches and all kinds of toast with toppings Important remark Whenever the grill only mode is used please remember that food must be placed on the high rack unless another instruction is recommended MICROWAVE GRILL This cooking mode combines the radiant heat that is coming...

Страница 35: ...lass pyrex dish Put the dish on the high rack After cooking stand for 2 3 minutes Fresh food Serving size Power 1 step min 2 step min Baked Apples 2 apples ca 400 g 300 W Grill 7 8 Instructions Core the apples and fill them with raisins and jam Put some almond slices on top Put apples on a flat glass pyrex dish Place the dish directly on the low rack Chicken Pieces 500 g 2 pcs 300 W Grill 8 10 6 8...

Страница 36: ...ts and poultry as well as casseroles and gratin dishes sponge cakes and light fruit cakes pies and crumbles roast vegetables scones and breads Convection Guide for fresh and frozen food Preheat the convection with the auto pre heat function to the desired temperature Use the power levels and times in this table as guide lines for convection cooking Use oven gloves when taking out Fresh food Servin...

Страница 37: ... chocolate is melted Stir once or twice during melting Use oven gloves while taking out MELTING CRYSTALLIZED HONEY Put 20 g crystallized honey into a small deep glass dish Heat for 20 30 seconds using 300 W until honey is melted MELTING GELATINE Lay dry gelatine sheets 10 g for 5 minutes into cold water Put drained gelatine into a small glass pyrex bowl Heat for 1 minute using 300 W Stir after mel...

Страница 38: ...e time Sparking and cracking occur inside the oven arcing Have you used a dish with metal trimmings Have you left a fork or other metal utensil inside the oven Is aluminum foil too close to the inside walls Smoke and bad smell when initial operating It s a temporary condition by new component heating Smoke and smell will disappear completely after 10 minutes operation To remove smell more quickly ...

Страница 39: ...ice Model MC28H5013 Power source 230 V 50 Hz AC Power consumption Maximum power Microwave Grill Convection 2900 W 1400 W 1500 W Max 2100 W Output power 100 W 900 W IEC 705 240 V 900 W 230 V 850 W Operating frequency 2450 MHz Dimensions W x D x H Outside Oven cavity 517 x 474 8 x 310 mm 358 x 327 x 235 5 mm Volume 1 0 Cubic feet Weight Net 17 5 kg approx MEMO MC28H5013AW_EU_DE68 04234B 02_EN indd 3...

Страница 40: ...0034902172678 SWEDEN 0771 726 7864 SAMSUNG SWITZERLAND 0800 726 78 64 0800 SAMSUNG UK 0330 SAMSUNG 7267864 EIRE 0818 717100 www samsung com be support Dutch www samsung com be_fr support French www samsung com ch support German www samsung com ch_fr support French www samsung com gr support www samsung com fr support www samsung com de support www samsung com it support www samsung com support www...

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