Troubleshooting
4-2
4-2
Before Requesting Service
Please check the following before requesting After-Sales service. If the problem continues, please contact your nearest
Samsung Electronics Service Center.
A blank screen appears / I cannot turn the product on
Is the power cord connected properly?
Check the connection status of the power cord.
Does the screen display <Check Signal Cable> icon?
Check the cable connecting the PC and the product.
Does the screen display <Optimum resolution> icon?
This occurs when the signal from the graphics card exceeds
the maximum resolution or the maximum frequency of the
product.
In this case, set up the appropriate resolution and the fre-
quency for the product.
Does the screen display <power saving mode> icon and go
black after five seconds?
1.
This icon will appear before the product goes to power-
saving mode.To restore normal operation, click the mouse
or press any key on the keyboard.
2.
When the product is in power-saving mode, the screen will
display
<
power saving mode
>
icon immediately if you press
this button, and will go to power-saving mode again in five
seconds.
3.
When the screen is displaying the
<
power saving mode
>
icon, the monitor will shut down if you press this button.
The color is weird / The picture is displayed in black and white
Is the entire screen displayed in the same color as if viewing
the screen through a cellophane paper?
Check the cable connection to the computer.
Reinsert the graphics card into the computer completely.
Is the graphics card configured correctly?
Set up the graphics card referring to the user manual.
The display area suddenly moves to an edge or to the center.
Did you change the graphics card or the driver?
Press this button to run the AUTO Adjustment function.
Did you change the resolution and frequency appropriate to
the product?
Set the resolution and the frequency to the appropriate values
in the graphics card
refer to the (Standard Signal Mode Table)
Is the graphics card configured correctly?
Set up the graphics card referring to the user manual.
The pictures are out-of-focus.
Did you change the resolution and the frequency appropriate
to the product?
Set the resolution and the frequency to the appropriate values
in the graphics card
refer to the (Standard Signal Mode Table)
