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Other Information
Troubleshooting
If you have any questions of TV, first refer to this list. If none of these troubleshooting tips apply, please visit ‘www.samsung.
com’ site, then click on Support or contact Call Centre on list of last page.
Issue
Solution
Picture Quality
First of all, please perform the
Picture Test
to confirm that your TV is properly displaying test image.
Go to
▪
MENU
-
Support - Self Diagnosis - Picture Test
(P. 16)
If the test image is properly displayed, the poor picture may caused by the source or signal.
TV image does not look as good as it
did in the store.
If you have an analog Cable/Set top box, upgrade to an Box.
▪
Use HDMI or Component cables to deliver HD picture quality.
Cable/Satellite subscriber : Try HD(High Definition) stations from channel line up.
▪
Antenna connection: Try HD stations after performing Auto programme.
▪
Many HD channels are upscaled from SD (Standard Definition) contents.
✎
Adjust Cable/Set top box video output resolution to 1080i or 720p.
▪
Picture is distorted: macroblock, small
block, dots, pixelization
Compression of video contents may cause picture distortion especially on fast moving pictures
▪
such as sports and action movies.
Low signal level can cause picture distortion. This is not a TV issue. Have the antenna accessed.
▪
Wrong or missing colour with
Component connection.
Make sure the Component cables are connected to the correct jacks.
▪
Incorrect or loose connections may cause colour problems or the screen will be blank.
Poor colour or brightness.
Adjust
▪
Picture
options in the TV menu. (
Picture
Mode
,
Colour, Brightness, Sharpness
)
Adjust
▪
Energy Saving
option in
Eco Solution
menu.
Try picture reset to view the default picture setting. (Go to
▪
MENU
-
Picture - Picture Reset
)
(P. 13)
Dotted line on the edge of screen.
If picture size is set to
▪
Screen Fit
, change to
16:9
.
Change cable/set top box resolution.
▪
Picture is black and white with AV
(Composite) input only.
Confirm Composite (yellow) cable is in yellow jack in source as well as TV
▪
Picture freezes or is distorted when
changing channels or picture is
delayed.
If connected with cable /set top box, please try to reset cable box. (reconnect AC cord and wait
▪
until cable box reboots. It may take up to 20 minutes.)
Set output resolution of cable box to 1080i or 720p.
▪
Sound Quality
First of all, please perform the
Sound Test
to confirm that your TV audio is properly operating.
Go to
▪
MENU
-
Support - Self Diagnosis - Sound Test
(P. 16)
If the audio is
OK
, the sound problem may caused by the source or signal.
No sound or sound is too low at
maximum volume.
Please check the volume of device (Cable/Sat Box, DVD, Blu-ray etc) connected to your TV.
▪
Then, adjust the TV volume accordingly.
Picture is good but no sound.
Set the
▪
Speaker Select
option to
TV speaker
in the sound menu. (P. 14)
Make sure audio cables from an external device are connected to correct audio input jacks on
▪
the TV.
Check connected device’s audio output option.
▪
Ex) You may need to change your cable box’ audio option to HDMI when you have HDMI
connected to your TV.
If you are using a DVI to HDMI cable, a separate audio cable is required.
▪
Remove plug from headphone jack (if available on your TV).
▪
Reboot the connected device by reconnecting the device’s power cable.
▪
Noise from speaker.
Check cable connections. Make sure a video cable is not connected to an audio input.
▪
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2010-02-24 �� 10:57:22