ENG - 35
12 TROUBLESHOOTING
Before seeking assistance, check the following.
In case the power is not turned on
;
Check whether the power cord of the
Soundbar is correctly inserted into the
outlet.
In case the functions do not work properly
;
After removing the power cord, insert it
again.
;
Remote the power cord from the external
device and try again.
;
If there is no signal, the Soundbar
automatically turns off after a certain
period of time. Turn on the power.
(See page 11).
In case the remote control does not work
;
Operate the remote control noting the
Soundbar closely.
;
Replace the batteries with new ones.
In case the Soundbar sound is not output
;
The volume of the Soundbar is too low or
muted. Adjust the volume.
;
When any external device (STB, Bluetooth
device, mobile device, etc.) is connected,
adjust the volume of the external device.
;
For sound output of the TV, select
Soundbar. (Samsung TV: Home (
) →
Settings (
) → Sound → Sound Output →
Select Soundbar)
;
The cable connection to the Soundbar may
not be loose. Remove the cable and
connect again.
;
Remove the power cord completely,
reconnect, and turn the power on.
;
Initialise the product and try again.
(See page 34.)
In case Bluetooth connection is not possible
;
When connecting a new device, switch to
“
BT PAIRING
” for connection. (Press the
PAIR
button on the remote control or
press the
(Source)
button on the body
for at least 5 seconds.)
;
If the Soundbar is connected to another
device, disconnect that device first to
switch the device.
;
Reconnect it after removing the Bluetooth
speaker list on the device to connect.
(Samsung TV: Home (
) → Settings (
)
→ Sound → Sound Output → Bluetooth
Speaker List)
;
The automatic TV connection may be
disabled. While the Soundbar is in “
BT
READY
”, press and hold the
p
button on
the Soundbar remote control for 5 seconds
to select
ON-TV CONNECT
. If you see
OFF-TV CONNECT
, press and hold
p
button
again for 5 seconds to switch the selection.
;
Remove and reconnect the power plug,
then try again.
;
Initialise the product and try again.
(See page 34.)
