ENG - 36
12 TROUBLESHOOTING
Refer to the instructions below if this product does not function properly. If the problem you are
experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect
the power cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864).
Soundbar does not turn on.
;
Check whether the power cord of the
Soundbar is correctly inserted into the
outlet.
Soundbar works erratically.
;
After removing the power cord, insert it
again.
;
Power cycle the external device and try
again.
;
If there is no signal, the Soundbar
automatically turns off after a certain
period of time. Turn on the power.
(See page 8.)
If the remote control does not work.
;
Point the remote directly at the Soundbar.
;
Replace the batteries with new ones.
Soundbar does not output any sound.
;
The volume of the Soundbar is too low or
muted. Adjust the volume.
;
When any external device (STB, Bluetooth
device, mobile device, etc.) is connected,
adjust the volume of the external device.
;
For sound output of the TV, select
Soundbar. (Samsung TV: Home (
) →
Menu → Settings ( ) → All Settings (
)
→ Sound → Sound Output → Select
Soundbar)
;
The cable connection to the Soundbar may
not be loose. Remove the cable and
connect again.
;
Remove the power cord completely,
reconnect, and turn the power on.
;
Reset the product and try again.
(See page 35.)
Subwoofer does not output any sound.
;
Check whether the LED indicator on the
rear of the Subwoofer is on in blue.
Reconnect the Soundbar and Subwoofer if
the indicator is blinking in blue or turned
red. (See page 18.)
;
You may experience an issue if there is an
obstacle between the Soundbar and
Subwoofer. Move devices to an area away
from obstacles.
;
Other devices sending radio frequency
signals in proximity may interrupt the
connection. Keep your speaker away from
such devices.
;
Remove and reconnect the power plug.
The Subwoofer volume is too low.
;
The original volume of the content you are
playing may be low. Try adjusting the
Subwoofer level. (See page 13.)
;
Bring the Subwoofer speaker closer to you.
If the TV is not connected via HDMI TO TV
(ARC).
;
Check whether the HDMI cable is correctly
connected to the ARC terminal.
(See page
;
Connection may not be possible due to the
connected external device (set-top box,
game machine, etc.). Directly connect the
Soundbar.
;
HDMI-CEC may not be activated on the TV.
Turn on the CEC on the TV menu. (Samsung
TV: Home (
) → Menu → Settings ( ) →
All Settings (
) → Connection → External
Device Manager → (HDMI-CEC)
ON)
