ENG - 36
12 TROUBLESHOOTING
Refer to the table below if this product does not function properly. If the problem you are experiencing
is not listed below or if the instructions below do not help, turn off the product, disconnect the power
cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864).
The unit will not turn on.
Is the power cord plugged into the outlet?
;
Connect the power plug to the outlet.
A function does not work when the button
is pressed.
Is there static electricity in the air?
;
Disconnect the power plug and connect it
again.
Sound dropouts occur in BT mode.
;
See the Bluetooth connection sections on
pages
and 19.
Sound is not produced.
Is the Mute function on?
;
Press the
(Mute)
button to cancel the
mute function.
Is the volume set to minimum?
;
Adjust the Volume.
The remote control does not work.
Are the batteries drained?
;
Replace with new batteries.
Is the distance between the remote control and
Soundbar main unit too far?
;
Move the remote control closer to the
Soundbar main unit.
The red LED on the subwoofer blinks and
the subwoofer is not producing sound.
This issue can occur if the subwoofer is not
connected to the Soundbar main unit.
;
Try to connect your subwoofer again.
(See page
.)
The subwoofer drones and vibrates
noticeably.
Try to adjust the vibration of your subwoofer.
;
Push the
WOOFER
button on your remote
control up or down to adjust the subwoofer
volume. (to -12, or between -6 ~ +6).
Cannot connect to the TV.
If connected via a wired network
;
Check if the cable is connected correctly.
– Check the port name to make sure
that the cable is connected to the
correct port. For instructions, see the
page explaining each connection
method.
;
Press the
(Source)
button on the right
side panel of the Soundbar or on the
remote control to check if the mode is
correct.
If connected via a wireless network
;
Connected via Bluetooth
1.
Switch the Soundbar to “
BT PAIRING
”
mode, and then use the TV to search
again. (See page
for details.)
