Galaxy Watch Active: Troubleshooting guide
If you've encountered an issue with your Samsung Galaxy Watch Active, please attempt the
following solutions to resolve the issue. If problem persists, you can visit our Samsung Service
Centre with your device for further assistance.
Calls are not connected
• Ensure that your Galaxy Watch Active is connected to a Mobile Device via Bluetooth. If your Galaxy
Watch Active is connected to your Mobile Device remotely, you cannot receive incoming calls
• Ensure that you have not set call barring for the incoming phone number on the Mobile Device and
Galaxy Watch Active
• Check if do not disturb mode, goodnight mode, or theatre mode is activated. If one of these modes
has been activated, the touchscreen does not turn on during incoming calls. Press the Home key or Back
key to turn on the screen and check the incoming call
Wireless charging using PowerShare feature does not work properly on Galaxy Watch Active
You can charge Galaxy Watch Active with Mobile Device’s battery by using Wireless
PowerShare function.As wireless charging efficiency depends on distance between wireless
charging coils embedded in the devices, the Wireless PowerShare feature may not work properly
depending on the type of accessories or cover being used on Mobile Device .
In this case it is recommended to remove any accessories and cover on Mobile Device being
used before using PowerShare feature. Also the location of the wireless charging coil may vary
by device. Adjust the device and the Galaxy Watch Active to make a strong connection.
• To charge properly, do not move or use the device or Galaxy Watch Active while charging
• If you charge the Galaxy Watch Active while charging the device that functions as a wireless
charging pad, the charging speed may decrease or the Galaxy Watch Active may not charge
properly, depending on the charger type
• Charging speed or efficiency may vary depending on the device’s condition or the surrounding
environment
• If the remaining battery power of the device that functions as a wireless charging pad drops
below a certain level, power sharing will stop
