Troubleshooting
Samsung Electronics
5-1
Problem
Check
Explanation / Solution
DMS2.5 does not work
Power failure?
After checking power line of each devices, try again.
Is there communication problem between
DMS2.5 and other control units?
After checking communication line of each devices, try gain.
Is the connection between adapter and
power cable correct?
After checking connection between adapter and power
cable, try again.
Can’t access Log-in page
Is the Silverlight 2.5 version installed?
You can download Silverlight 2.0 version at
http://www.microsoft.com/silverlight/.
Is it installed Internet Explorer 11 or later?
Silverlight runs normally in Internet Explorer 11 or later.
It may not be run normally in previous version of Internet
Explorer 11.
Do you accessed to https?
After change address on address bar of Internet Explorer,
connect on the internet.
ex) https://192.168.0.100
Can’t access Log-in page
From external PC
Is the setting value for netwkor correct?
You should consult with network manager.
Isn't firewall set in local computer?
Not monitoring centralized
contol unit
Are the communication cables of
DMS2.5(R1,R2) properly connected?
Connect DMS 2.5 communication cables (R1,R2) properly.
Be careful to deal with the RS485 communication cable
because it has polarity.
Peak power management
is out of order
Are there no problems on power line of DMS
2.5?
If there is problem on power line of DMS 2.5, Peak power
management function cannot operate properly.
Forget the IP address of
DMS 2.5
At initial display, press [Menu] button and
then "1. IP config" message will be displayed.
Under that condition press [Set] button.
The IP address of DMS 2.5 is initialized at 192.168.0.100 when
factory out.
Indoor units are out of order
Is Peak Power management or schedule
control running?
According to schedule control and power management,
indoor units can be turned it on or off.
Is DMS 2.5 system time different from current
time?
Set time of DMS 2.5, according to real time.
External digital inputs are
out of order
Is the external circuit constituted?
Check additional circuit for external input control function
of DMS 2.5.
Is the contact control pattern of DMS 2.5 set
to 1?
Set the pattern which fits to the control pattern you want.
Tracking Fail
Isn't there any indoor units?
Isn’t there any indoor unit as “Tracking Fail” is
displayed?
DMS 2.5 is unsuccessful in tracking. Try it again.
5. Troubleshooting
5-1. Items to be checked first
All manuals and user guides at all-guides.com
