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Warranty and Service (Continued)
What does it mean when the burner does not glow red?
• The selected temperature of the cooking zone is maintained by a sensor that cycles the zone
on and off, so the surface cooking area will not always glow red . If you select a low heat
setting, the heat will cycle on and off more frequently than at higher settings. The heat also
cycles on and off at the highest setting .
If you request a service call because of an error made in operating the appliance, the visit from
the customer service technician may incur a charge even during the warranty period .
Service
Before calling for assistance or service, please check the section “Troubleshooting.”
If you still need help, follow the instructions below .
Is it a technical fault?
If so, please contact your customer service centre .
Always prepare in advance for the discussion . This will ease the process of diagnosing the
problem and also make it easier to decide if a customer service visit is necessary .
Please take note of the following information .
• What form does the problem take?
• Under what circumstances does the problem occur?
When calling, please know the model and serial number of your appliance. This information is
provided on the rating plate as follows:
• Model description
• S / N code (10 digits)
We recommend that you record the information here for easy reference.
Model:
Serial number:
When do you incur costs even during the warranty period?
• if you could have remedied the problem yourself by applying one of the solutions provided in
the section “Troubleshooting,”
• if the customer service technician has to make several service calls because he was not
provided with all of the relevant information before his visit and as a result, for example, has
to make additional trips for parts . Preparing for your phone call as described above will save
you the cost of these trips .
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