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Appendix

Troubleshooting

Refer to the table below when this product does not function properly. If the problem you are

experiencing is not listed below or if the instructions below do not help, turn off the product,

disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-

7864).

Symptom

Check

Remedy

The unit will not turn on.

Is the power cord plugged into the

outlet?

Connect the power cord to the

outlet.

My HUB and WAM speaker won't

pair.

When the Hub is plugged in, do

the HUB's front indicators show

it's operating properly?

Is the LAN cable connected to

the wireless router and the HUB

properly?

Make sure the product's front LED

turns from red to blue.

Reset the HUB. (Refer to the HUB's

user manual for details.)

Unplug the HUB and plug it in

again. Check whether the pairing

indicator on the front of the HUB is

blinking or not.

Reset the WAM speaker. (see page

Click here.

Unplug the WAM speaker and plug

it in again. Check whether the

pairing indicator on the front of the

WAM speaker is blinking or not.

A function does not work when

the button is pressed.

Is there static electricity in the air?

Disconnect the power plug and

connect it again.

No sound.

Is the volume set to minimum?

Connect the speaker correctly.

Adjust the volume.

The TV SoundConnect (TV pairing)

failed.

Does your TV support TV

SoundConnect?

Is your TV firmware the latest

version?

Does an error occur when

connecting?

TV SoundConnect is supported by

some Samsung TVs released after

2012. Check your TV to see if it

supports TV SoundConnect.

Confirm TV SoundConnect is set to

in your TV's menu.

Update your TV with the latest

firmware.

Contact the Samsung Call Center.

Touch and hold the

Source

button for more than 5 seconds

to reset TV SoundConnect and

connect a new TV.

Содержание AM7500

Страница 1: ...R7 R6 Portable WAM7500 WAM7501 WAM6500 WAM6501 User Manual imagine the possibilities Thank you for purchasing this Samsung product To receive more complete service please register your product at www samsung com register ...

Страница 2: ...B 19 Adding additional speaker s 20 CONNECT WITH BLUETOOTH FUNCTION Connecting to Bluetooth Devices 22 USING THE SAMSUNG MULTIROOM APP App at a glance 23 Playing Music 24 Playing a music file stored in the smart device 24 Listen to the music through the phone speaker 25 Listening to streaming music 26 Listening to Internet radio 27 Following a station 28 Setting Presets 29 Connecting TV to the spe...

Страница 3: ...ung Link 52 Wireless Audio Multiroom for Desktop 53 APPENDIX Troubleshooting 55 Open Source License Notice 57 Licences 57 Specifications 58 Regulatory Compliance Statements 59 Warning 59 FCC Statement for U S A 59 IC Statement for Canada 60 Important Safety Instructions 61 Safety precautions 62 Power Supply Precautions 62 Installation Precautions 62 Usage Precautions 63 Cleaning Precautions 64 Add...

Страница 4: ...Accessories Confirm you have the supplied accessories shown below o WAM7500 WAM7501 Quick Setup Guide AH68 02866A o WAM6500 WAM6501 Power Adapter WAM6500 BN44 00799C WAM6501 BN44 00799D Quick Setup Guide AH68 02867A 4 4 ...

Страница 5: ...button for 5 seconds the speaker turns off WAM7500 WAM7501 only 3 Play Pause button Touch this button to play or pause playback The sound is muted when TV SoundConnect function is enabled 4 Volume Control button Controls the volume level Touch and hold the button to increase the volume level Touch and hold the button to decrease the volume level Touch and hold both the and buttons simultaneously f...

Страница 6: ...cally when the battery is low NOTES 9 Add Speaker Touch and hold both buttons simultaneously for 5 seconds to use the Add Speaker function 9 Wi Fi Setup Touch and hold both buttons simultaneously for 5 seconds when connecting this speaker to your network using the Wi Fi Setup method For more details follow the instructions in the app on your smart device 9 You can check battery status connected to...

Страница 7: ...ode The product switches to Standby mode if there is no operation music playing button operation app use for 15 minutes NOTES 9 While playing music in the Wi Fi Bluetooth or TV SoundConnect connection modes the WAM speaker will not switch to Standby mode 9 The WAM6500 and WAM6501 models use battery power if the power adapter is disconnected and the Standby mode is activated You can minimize batter...

Страница 8: ...m App installed you can play music stored in your smart device from connected devices and other content providers and from Internet radio stations through the WAM speaker Android iOS Market search Samsung Multiroom ANDROID APP ON Market search Samsung Multiroom Launching the Samsung Multiroom App To launch the Samsung Multiroom app press the Multiroom app icon on your smart device NOTE 9 Please te...

Страница 9: ...oid iOS 1 Plug the speaker into an electrical outlet 2 On your Smart device select the Samsung Multiroom app 3 Run the Tutorial if you want and then press Done 4 Press Connect Now o Your smart device searches for devices available for pairing Wireless Router 9 4 ...

Страница 10: ...alid password If you have network specific questions about connecting this product to your home or work wireless network consult your service provider or the network administrator 9 If the WAM speaker fails to connect to your network or the network connection does not work normally move the speaker closer to the HUB or router and then try again 9 The distance between devices obstructions or interf...

Страница 11: ...to the network 1 If the WAM speaker fails to connect to your network automatically select Manual in the Samsung Multiroom app 2 Press and hold the Play Pause and Standby buttons on the speaker simultaneously for more than 5 seconds to initiate Wi Fi Setup o After initiating Wi Fi Setup you have two minutes to establish the Wi Fi connection using your smart device Wireless Router 11 44 ...

Страница 12: ...he speaker to your network If you need to enter your network password the password prompt appears on the smart device s screen Use the on screen keyboard to enter the password and then go to Step 5 If you do not need to enter a password the speaker will complete the network connection automatically 5 Press Done o The network connection is completed If you need to connect to a different wireless ne...

Страница 13: ...select Manual in the Samsung Multiroom app 2 Press and hold the Play Pause and Standby buttons on the speaker simultaneously for more than 5 seconds to initiate Wi Fi Setup o After initiating Wi Fi Setup you have two minutes to establish the Wi Fi connection using your smart device Wireless Router 13 44 ...

Страница 14: ...for pairing 4 Go to Settings Wi Fi in iOS and then select the Samsung Wireless Audio 5 To connect your smart device to the WAM speaker use the keyboard that appears to enter your password o The default password is 1234567890 o The speaker and the smart device connect to each other 14 44 ...

Страница 15: ...ssword o Once you finish entering press Done The WAM speaker connects to the network 10 Go to Settings Wi Fi in iOS and then select the network that the speaker is connected to The speaker and the smart device must be connected to the same wireless router o The smart device connects to the network 11 When the WAM speaker is completely connected press Next 12 Go back to the Samsung Multiroom app o ...

Страница 16: ...he HUB NOTE 9 You can connect the LAN cable to any ETHERNET SWITCH Port on the HUB 2 Attach the HUB s power cord to the power port on the rear of the HUB and then plug the power cord into an electrical outlet 3 The power and the HUB indicators on the HUB s front turn on When the pairing indicator begins to flash plug the speaker s into an outlet The LED indicator on the speaker starts to flash If ...

Страница 17: ...s the SPK ADD button to pair additional speakers the pairing period is reduced to 10 minutes The pairing indicator flashes for 10 minutes or until pairing occurs Turn on the WAM speaker you want to pair with the HUB while the pairing indicator is flashing If pairing mode is turned off start pairing mode again by pressing the SPK ADD button on the rear side of HUB and restart the speaker or press a...

Страница 18: ...le Play or the App Store 7 On your smart device select the Samsung Multiroom app Setup starts 8 If the automatic setup fails run the App again and follow the instructions in the app guide on your device to connect your WAM speaker and the HUB 18 44 ...

Страница 19: ...our smart device is not connected to the wireless router with a Wi Fi connection your WAM speaker will not appear on the Samsung Multiroom app 9 Place the HUB that is in Repeater mode in an appropriate location between the speaker and the HUB that is connected to the wireless router 9 You can set only one HUB to Repeater mode Relocating the product When relocating your WAM speaker refer to the bel...

Страница 20: ...he Wi Fi connection using your smart device 2 Run the Samsung Multiroom app on your smart device 3 Press to view the list of all speakers 4 Press 5 Press Add Speaker 6 Your smart device searches for available devices Once it finds the speaker it attempts to connect it to your wireless network If your network requires a password the password prompt appears on the smart device screen Use the on scre...

Страница 21: ...7 Your additional new speaker is added 21 44 ...

Страница 22: ... to electrical interference from same frequency band devices including medical equipment microwave ovens and wireless LANs 9 Pair the speaker with the Bluetooth device while they are close together 9 The Bluetooth connection will be lost if the distance between the speaker and the Bluetooth device exceeds 32 feet 10 m Even within range the sound quality may be degraded by obstacles such as walls o...

Страница 23: ...to play the music You can select a piece of music by turning the inside of the wheel 5 Play menu 6 Enter a keyword to search for the music desired 7 Change to another song from the current source 8 If you lightly touch the outside of the wheel on the screen you can go to the playback bar screen to check total playback time for all the pieces of music 9 Play Pause or Previous Next Song 10 To change...

Страница 24: ...ists all the music files by name o Albums Lists all the music files by album o Artists Lists all the music files by artist o Genres Lists all the music files by genre o Folders Lists all the music files by stored folder o Playlists Lists all the music files by playlist o Favorites Lists all the music files marked as favorites 4 After selecting a category find and select your desired music 24 44 ...

Страница 25: ...lect Phone Speaker from the list of All Speakers 2 You can listen to the music stored in your cellular phone through the Phone Speaker NOTES 9 If Wi Fi connection is not established enjoy music through your Phone Speaker 9 You can enjoy only the music stored in your cellular phone through the Phone Speaker 25 44 ...

Страница 26: ... Depending on your region or smart device manufacturer supported content services may differ 9 Some music services may require you to sign up for a membership or log in 9 You cannot initiate a subscription to a service using your smart device To use a for pay service first subscribe to the service through your computer 9 Some Tunein radio channels may be restricted according to their site policy 9...

Страница 27: ...of stations added to the preset list or marked by you as stations you are following By default 3 radio stations are displayed in the preset list o Browse Lists all supported Internet radio stations o Search Allows you to search for an Internet radio station using keypad input 4 Find and select a station 27 44 ...

Страница 28: ...ou can add a channel to the Following list 1 Select the desired channel 2 Press to display a popup menu and then select Following 3 Press Save o The channel you are currently listening to is added to the Following list 28 44 ...

Страница 29: ...ation you are following to the preset list or re arrange the order of the list 1 Press and then press Following in the menu 2 Press Edit 3 Touch hold and then drag the desired station from Following to the Presets 4 To finish editing press Done 29 44 ...

Страница 30: ...Connect function allows you to conveniently connect Samsung TV to external speaker s wirelessly and enjoy the TV sound 1 Plug the WAM speaker into an outlet and then touch the Source button on its front panel Or 1 1 Press Source in the home screen and the select TV SoundConnect TV 30 44 ...

Страница 31: ...stablish the connection plug the speaker into an outlet and then reset the TV SoundConnect connection 9 When the speaker is in Standby mode the TV SoundConnect connection is not terminated 9 Operational range of TV SoundConnect Recommended pairing range up to 6 5 feet 2 m Recommended operating range up to 32 feet 10 m The connection may be lost or sound may stutter if the distance between the TV a...

Страница 32: ...network 2 Press Source at Home screen and select the TV to connect from Other Music Sources list 3 A message appears to ask if you want to perform network pairing process to TV 4 Select Yes to connect TV to the speaker 5 You can enjoy music on TV through the speaker 32 44 ...

Страница 33: ...ere 1 Press Source 2 From Nearby Devices select a device 3 You can play music files stored in the device you selected through the WAM speaker A Using playback menu 1 Press 2 A popup menu appears Select a function o Shuffle Randomly plays music files from the song queue o Repeat Repeatedly plays the current music file or all the music files in the song queue o Add to Playlist Adds the current song ...

Страница 34: ...hange volume smoothly If the volume is turned down you can listen to the quiet and gentle voice clearly 1 Press 2 A pop up menu appears Select Equalizer 3 To adjust the bass or treble frequency ranges drag the slider up or down Set DRC and then press Save 4 Press Custom and then enter a name Press Done 5 Press Yes and then select OK NOTE 9 The Equalizer is not available when speakers are grouped 3...

Страница 35: ...he music to add and then select Add to Queue Select Multi Select to save multiple music pieces in the Queue at the same time 3 Select the music title at Home screen to check the saved Queue NOTES 9 You can save up to 360 pieces of music in the queue 9 You cannot save music played by station based music providers such as Tunein Pandora etc in the queue 35 44 ...

Страница 36: ... Editing the queue 1 Select the music title at Home screen and then press Edit 2 Drag to change the order of music select your desired music to delete and then press Done 3 Press Yes 36 44 ...

Страница 37: ... a Playlist You can create your own playlist to save or edit 1 Press and then select Playlists 2 Select Create Playlist and then enter a name for the playlist Press Done 3 Select Playlists and then press the created playlist 37 44 ...

Страница 38: ...4 Press Add Songs and then select Songs 5 Select your desired music to save in playlist and then press Add NOTE 9 You can save up to 360 pieces of music in the playlist 38 44 ...

Страница 39: ... Editing a Playlist 1 Press and then select Playlists 2 Select of Playlists or the of the music to use additional menu 39 44 ...

Страница 40: ...om app 2 Press to view the list of all speakers 3 Press Add Speaker Add Speaker You can connect multiple Samsung WAM wireless speakers to the app To add additional speaker s to an existing speaker connection refer to Adding additional speaker s on pages 20 21 Click here 40 44 ...

Страница 41: ...y differ 9 Some music services may require you to sign up for a membership or log in 9 You cannot initiate a subscription to a service using your smart device To use a for pay service first subscribe to the service through your computer 9 Some Tunein radio channels may be restricted according to their site policy 9 Supported music service may be added or deleted according to corresponding policy 4...

Страница 42: ...On Turns on the product s Front LED indicators NOTES 9 Product LED indicator status Blue on Wi Fi network connection established Blue flashing preparing Wi Fi network connection Purple turning off after flashing at an interval of 1 second update finished Red Green indicates battery status Refer to the instructions on page 6 WAM6500 WAM6501 Only Click here 42 44 ...

Страница 43: ...ound o Off Turns off the Sound Feedback o On Turns on the Sound Feedback Software Update Shows the product s current software version and lets you turn auto update on or off o On When on automatically updates the software when new firmware is released o Off Turns off the auto update function 43 44 ...

Страница 44: ...ode To manually place the speaker in Standby mode 1 Set Software Auto Update to On 2 Touch the Standby button on the speaker Update Now You can update your speaker s software manually using Update Now 1 Press 2 Select Software Update 3 Select Update Now 4 Update Now searches for a current software update If an update is available it will download and install the update on your speaker If you alrea...

Страница 45: ...rm WAM7500 WAM7501 only 1 Press Alarm and then press Add Alarm 2 Select the alarm date time day of the week alarm volume and duration 3 Press Music select Sound or TuneIn to select your desired alarm sound 45 44 ...

Страница 46: ... Sleep Timer You can turn off the product by setting sleep time 1 Press Sleep Timer and then press Off 2 Drag to On set your desired time and then select Start 46 44 ...

Страница 47: ... Device ID Contact Samsung Provides a link to the Samsung website Open Source Licenses Lets you view the Open Source Licenses Information Samsung Multiroom Allows you to check the software version number of the product App Version Allows you to check the Samsung Multiroom app version 47 44 ...

Страница 48: ...e connected to the same network 1 Press to go to the list of all speakers 2 Press Group 3 Select other speakers to add to the group and then press Done NOTE 9 Group playback is not available for Bluetooth and TV SoundConnect connections Editing group 1 Press Edit 2 Select the speaker to edit and press Done Connecting multiples products 48 44 ...

Страница 49: ... Ungrouping Press Ungroup 49 44 ...

Страница 50: ...r surround sound effect 1 Press to go to the list of all products 2 Press Surround 3 Press and hold a speaker icon and drag it to the desired place and then select Next NOTE 9 If just 2 speakers are connected press Surround to configure surround sound system automatically 50 44 ...

Страница 51: ...f the network connection is unstable 9 When enabling the Surround Sound mode it is recommended to set the same speakers you assign to Front L and Front R 9 You can configure 4 1 channel surround sound system with a soundbar and 2 speakers 9 You cannot configure Surround sound system with a soundbar and one speaker 51 44 ...

Страница 52: ...the Devices from the Samsung Multiroom app to select PC Shared PC folders and music files will be displayed For further details refer to page 33 Click here NOTES 9 Note that the PC containing the shared folders and your M5 must be connected to the same wireless router 9 Samsung Link software should have been installed on the computer The mobile device should support Samsung Link For more informati...

Страница 53: ...to the same wireless router 9 If the connected Windows PC or the Mac switches to display off mode power saving or hibernation mode the App will stop 9 If the firewall of the Windows computer is activated the App may not work If this occurs deactivate the the Windows firewall and any other firewalls that are active 9 The pkg file is for Mac while msi is for Windows Download the appropriate file for...

Страница 54: ...ultiroom app 5 Select desired PC on the Samsung Multiroom app and shared folders and files stored in the PC will be displayed For further details refer to page 33 Click here NOTE 9 After adding or changing contents of shared folders make sure to press the button If you don t press the button the files shared by a computer device may not displayed in the Samsung Multiroom app 54 44 ...

Страница 55: ... the pairing indicator on the front of the HUB is blinking or not t Reset the WAM speaker see page 5 Click here Unplug the WAM speaker and plug it in again Check whether the pairing indicator on the front of the WAM speaker is blinking or not A function does not work when the button is pressed t Is there static electricity in the air t Disconnect the power plug and connect it again No sound t Is t...

Страница 56: ...product plugged in t Does the product s front LED indicator remain red 5 minutes after turning on t Plug in the product t Check whether the Wi Fi router you re using had been certified for Wi Fi t Unplug the speaker plug it back in and then reconnect it to the router t Reset the WAM speaker see page 5 Click here t If used with a HUB Make sure your smart device and the HUB are connected to the same...

Страница 57: ... and the smart device are connected to same router Make sure the HUB s indicator LED s show that it is working correctly See page 16 item 3 Click here If you experience troubles with connecting the HUB and WAM speaker try relocating the speaker so that it is closer to the wireless router or HUB NOTE 9 If the problem persists contact the Samsung Call Center for troubleshooting A Open Source License...

Страница 58: ...equal to or below 10Mbps are not supported Design and specifications are subject to change without prior notice For power supply and power consumption information refer to the label attached to the product See product bottom for important safety information Weight and dimensions are approximate Dispose unwanted electronics through an approved recycler To find the nearest recycling location go to o...

Страница 59: ... readily accessible at all times FCC Statement for U S A Federal Communication Commission Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and ca...

Страница 60: ... equipment should be installed and operated so there is at least 8 inches 20cm between the radiator and your body IC Statement for Canada CAN ICES 3 B NMB 3 B This device complies with Industry Canada license exempt RSS standard s Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that ...

Страница 61: ...larized plug has two blades with one wider than the other A grounding type plug has two blades and a third grounding prong The wide blade or the third prong are provided for your safety If the provided plug does not fit into your outlet consult an electrician for replacement of the obsolete outlet 10 Protect the power cord from being walked on or pinched particularly at plugs convenience receptacl...

Страница 62: ...ower and disconnect all cords include the power cord from the unit A damaged cord may cause a fire and poses a risk of electric shock o Installing the product in environments with high heat or humidity dust or extreme cold can lead to quality problems or cause the product to malfunction Before you install the product in an environment that is outside the norm please contact a Samsung service cente...

Страница 63: ...enters the product turn off the product immediately unplug the power cord and then contact a Samsung service center o Do not drop the product In case of a mechanical breakdown disconnect the power cord and contact a Samsung service center There is a risk of fire or electric shock o Do not hold or pull the product by the power cord or the signal cable A damaged cable can cause the product to malfun...

Страница 64: ...rently If the selected channel is used by another communication device nearby radio interference may result in communication failure o In compliance with the newest Wi Fi certification specifications the HUB does not support WEP TKIP or TKIP AES WPA2 Mixed security encryption in networks running in the 802 11n mode o By its nature wireless LAN may experience radio interference depending on the env...

Страница 65: ...problems incorrect electrical line voltage fluctuations and surges customer adjustments and failure to follow operating instructions cleaning maintenance and environmental instructions that are covered and prescribed in the instruction book product removal or reinstallation reception problems and distortion related to noise echo interference or other signal transmission and delivery problems SAMSU...

Страница 66: ...267 800 0101 www samsung com latin support Spanish www samsung com latin_en support English PUERTO RICO 1 800 682 3180 www samsung com latin support Spanish www samsung com latin_en support English TRINIDAD TOBAGO 1 800 SAMSUNG 726 7864 www samsung com latin support Spanish www samsung com latin_en support English VENEZUELA 0 800 SAMSUNG 726 7864 www samsung com ve support COLOMBIA Bogotá 600 12 7...

Страница 67: ...od ponedeljka do petka od 9 do 18 ure www samsung com si SERBIA 011 321 6899 www samsung com rs support BULGARIA 800 111 31 Безплатна телефонна линия www samsung com bg support ROMANIA 08008 726 78 64 08008 SAMSUNG Apel GRATUIT www samsung com ro support CYPRUS 8009 4000 only from landline toll free www samsung com gr support GREECE 80111 SAMSUNG 80111 726 7864 only from land line LITHUANIA 8 800 ...

Страница 68: ...5 CE www samsung com iran support SAUDI ARABIA 8002474357 www samsung com sa support www samsung com sa_en support English PAKISTAN 0800 Samsung 72678 www samsung com pk support TUNISIA 80 1000 12 www samsung com n_africa support U A E 800 SAMSUNG 800 726 7864 www samsung com ae support English www samsung com ae_ar support Arabic OMAN 800 SAMSUNG 800 726 7864 KUWAIT 183 CALL 183 2255 BAHRAIN 8000...

Страница 69: ...REA CALL OR VISIT US ONLINE AT WRITE IN THE US 1 800 SAMSUNG 726 7864 www samsung com us support Samsung Electronics America Inc 85 Challenger Road Ridgefield Park NJ 07660 2015 Samsung Electronics Co Ltd All rights reserved ...

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