
34
EB 2559 EN
Annex
10 Annex
10.1
After-sales service
Contact SAMSON's After-sales Service for
support concerning service or repair work or
when malfunctions or defects arise.
E-mail address
You can reach our After-sales Service at
[email protected].
Addresses of SAMSON AG and its subsid-
iaries
The addresses of SAMSON, its subsidiaries,
representatives and service facilities
worldwide can be found on our website
(
u
www.samsongroup.com) or in all
SAMSON product catalogs.
To assist diagnosis and in case of an unclear
mounting situation, specify the following de
-
tails (so far as possible). See section 2.1:
−
Device type and nominal size
−
K
VS
coefficient
−
Model number and configuration ID
−
Customer-specific details
−
Upstream and downstream pressure
−
Temperature and process medium
−
Min. and max. flow rate
−
Installation drawing showing the exact
location of the regulator and all the ad
-
ditionally installed components (shut-off
valves etc.)
10.2 Spare parts and accesso
-
ries
All spare parts and accessories are listed in
the Data Sheet
u
SAMSON's After-sales Service can support
you concerning lubricant, tightening torques
and tools approved by SAMSON.
10.3 Certificates
The EU declarations of conformity are in
-
cluded on the next pages.
Note
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