Sammic SmartVide X, Руководство пользователя, Страница: 10 / 44

SmartVide X | Maintenance and troubleshooting
10 User’s manual — 2901344/0
Do not use: abrasive cleaners such as ammonia or bleach, solvents,
gritty detergents or metal scouring pads.
1) Clean the immersed parts of the machine with a damp cloth or
sponge using warm soapy water
2) Wipe dry with a soft cloth.
3) Use your hand to check that the float moves, but without forcing
it.
4) Use a dry cloth to clean the parts that are not immersed.
5) Clean the protective grating with soap.
– The grating can be cleaned in a dishwasher.
4.2 Troubleshooting
Problem Solution
Machine does not
turn on
1 Make sure the mains voltage is the same as the
voltage indicated on the
machine’s
nameplate.
2 Check the condition of the power cable.
⇒
If the power supply cable is damaged and a new
one is required, it must only be installed by an
authorised service technician.
3 Check the condition of the on/off switch.
⇒
If the switch is damaged and a new one is
required, it must only be replaced by an author -
ised service technician.
4 Contact an authorised service technician to:
⇒
Check the condition of the fuses on the elec -
tronics board.
⇒
Check the start-up after disconnecting the cool -
ing fan.
Fault warning
(repairs and tele -
phone icons)
Appears next to the fault type icon.
1 Contact an authorised service technician.
Low water warning 1 Add more water to the tank.
2 Take into account the maximum and minimum
water fill levels.
3 If the warning is still active after filling above the
minimum level:
⇒
Turn off and unplug the machine.
⇒
Use your hand to check that the float moves,
but without forcing it.
4 Contact an authorised service technician to:
⇒
Check that the level detector cables are cor -
rectly fitted to the electronic panel.
Power cut warn -
ing during the
cycle
⇒ This warning appears when the machine is ener -
gised following a previous power cut. When the
power is restored, the machine asks if you want to
continue the cycle.
1 If you press the warning icon, the temperature
graph appears and shows the power failure.
Cabinet overheat -
ing warning
1 Check the machine is being used in a well venti -
lated area at an ambient temperature of no more
than 40 °C.
2 Check the machine is not in contact with or near
any heat sources.
3 When the water’s operating temperature exceeds
60 °C, it is very important to use a lid or anti-
steam balls to avoid excess loss of steam.
4 Check the ventilation slots are free from obsta -
cles.
5 Check the fan is working:
⇒
Turn off the machine.
⇒
Allow it to cool down for 5 minutes.
⇒
Turn on the machine.
⇒
Check the fan is rotating. If the fan does not
rotate, it must be replaced.
Water temperature
probe fault warn -
ing
1 Contact an authorised service technician to:
⇒
Check the probe’s wires are connected to the
electronics board correctly.
Stirrer motor fault
warning
1 Make sure the mains voltage is the same as the
voltage indicated on the
machine’s
nameplate.
2 Contact an authorised service technician to:
⇒
Check the motor’s cables are connected to the
electronics board correctly.
Heating element
fault warning
1 Make sure the mains voltage is the same as the
voltage indicated on the
machine’s
nameplate.
2 Contact an authorised service technician to:
⇒
Check the element’s cables are connected to the
electronics board correctly.
⇒
Check the condition of the heating element.
The SmartVide
application cannot
find machines
1 Check the Bluetooth on the mobile device meets
the minimum requirements: IOS 8 / Android 5.0 /
Bluetooth Smart (4.0) .
2 Check the Bluetooth connection is activated on
the mobile device.
3 Check the location function is activated on the
mobile device (settings > privacy > location) to
use Bluetooth Low Energy technology.
4 Check the antenna is attached to the Smartvide X
and in good condition.
5 Check the antenna is screwed in properly.
The SmartVide
application finds
but cannot pair
with the selected
machine
1 Check the SmartVide X machine is not paired with
another mobile device or SmartVide Track .
When pairing with
the SmartVide X
machine, the
Bluetooth icon
does not turn on
1 Check the name of the machine paired in the
SmartVide application corresponds to the desired
SmartVide X machine.
Cannot find Wi-Fi
signal
1 Check the antenna is attached to the Smartvide X
and in good condition.
2 Check the antenna is screwed in properly.
3 Use a Smartphone to check the strength of the
Wi-Fi signal in the area.
SmartVide X does
not recognise the
power-heated tank
1 Check the USB cable is connected properly.
2 Check the power-heated tank is turned on.
SmartVide X does
not recognise the
tags
1 Make sure the tags are Janby brand.
Problem Solution