Chapter 6: Troubleshooting
TT-98-129218-A
Logging of events
43
Event messages
Display of event messages
The terminal can detect events during
•
POST
(Power On Self Test)
- a self test performed at every power-up,
•
PAST
(Person Activated Self Test)
- a self test performed when you click the
Self test
button under
Help desk
in the web
interface, or
•
CM
(Continuous Monitoring)
- continuous monitoring while the system is in operation.
When the terminal detects an event that requires your action, it issues an event message.
You can see the active event messages in the web interface by clicking the warning symbol in the
icon bar at the top in the web interface.
All events are logged in the event log. For information on the event log, see
Event log
on page 43.
Logging of events
Diagnostic report
When contacting Thrane & Thrane A/S for support, please include a diagnostic report. The
diagnostic report contains information relevant for the service personnel during troubleshooting.
To generate the diagnostic report, access the web interface and select
Help Desk
. Then click
Generate report
.
Event log
The event log holds information of all registered events in the terminal or antenna.
The log includes the time of the occurrence, a short description, location of the error etc. This
information can help troubleshooting errors in the system. You can see the event log in the web
interface. For further information on the web interface, see the user manual for the
SAILOR 150 FleetBroadband system.
