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Troubleshooting
SE681 WiMAX / engbt / SE681_FUG_EN_9 / Appendix.fm / 18.5.11
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Only a few LEDs have lit up to display the signal strength (RSSI) and the Online
LED is green
If you are using the antenna integrated in the SE681 WiMAX, turn the SE681 WiMAX
until more LEDs light up. Try to place the SE681 WiMAX even closer to the window and
check the signal strength bar in the Basic Setup Wizard of the configuration program.
Power failure
No data will be lost.
Before contacting customer service or your provider
First exclude all the faults listed in this section.
Have the documentation supplied by your provider ready.
If you can open the configuration program in the Web browser, click the
Status
tab.
Note the number in the
Firmware version
field. This is the number of the currently
installed device software.
Open the
Local Network
submenu and note the entry consisting of numbers and
letters in the
MAC address
field. The MAC address is used for the globally unique
identification of your device.
Leave the PC switched on and the configuration program open when you phone
customer service or your provider. They might need still more information, which
you will find on the status pages.
