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Troubleshooting Failed User Logins
390
Ruckus Wireless, Inc.
Troubleshooting Failed User Logins
SUMMARY: This troubleshooting topic addresses the problems that network users
might have with configuring their client devices and logging into your ZoneFlex
WLAN.
Upon the completion of the Setup Wizard, ZoneDirector automatically activates a
default internal WLAN for authorized users. A key benefit of the internal WLAN is
the Zero-IT configuration, which enables new users to self-activate their wireless
client devices with little or no assistance from the IT department. Zero-IT client device
configuration requires that the client be running a compatible operating system and
using a wireless network adapter that implements WPA encryption.
If you and your WLAN users run into initial connection failures when using the Zero-
IT configuration and login, almost all of the problems have two key causes:
• Your users' client devices are running another OS, or running a version of
Windows pre-XP/SP2. (This includes XP/SP1.)
• Your users' client devices are using wireless network adapters without a WPA
implementation.
The following list of options may be applicable based on your client system’s
qualifications:
• Option 1: If the client is running a supported operating system, check the wireless
network adapter to verify the implementation of WPA.
• Option 2: Upgrade to Windows 7, and if needed, acquire a wireless network
adapter with WPA support. Once these changes are made, your users can
attempt Zero-IT activation again.
• Option 3: If an older version of Windows is in use, or if another OS is being used,
the user must manually enter the WPA passphrase in their network configuration
(see
Provisioning Clients that Do Not Support Zero-IT ).
• Option 4: If the client’s OS cannot be upgraded and the wireless adapter is limited
to WEP, you will need to do the following:
• Create an additional WLAN for non-standard client connections, then create
a Role that refers to this WLAN, and assign that role to the relevant user
accounts.
• Enter the WEP key in the network configuration on the client device.