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Troubleshooting Isolated Mesh APs
Understanding Isolated Mesh AP Statuses
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Ruckus Wireless, Inc.
Troubleshooting Isolated Mesh APs
Isolated Mesh APs are those that were once managed by ZoneDirector but are now
unreachable. They are up and running and constantly searching for mesh uplinks,
but are unable to connect to any root AP. You can check if you have any isolated
mesh APs on the network by checking the Monitor > Access Points page.
NOTE: A mesh network is dynamic in nature. Before attempting to resolve any
mesh-related issue, please wait 15 minutes to allow the mesh network to stabilize.
Some mesh-related issues are automatically resolved once the mesh network
stabilizes.
Understanding Isolated Mesh AP Statuses
There are five possible reasons for a mesh AP to become isolated. The table below
lists all possible Isolated Mesh AP statuses that may appear on the Monitor > Access
Points page, and provides possible reasons for the isolation and the recommended
steps for resolving the issue.
Status Possible Reason
No APs in manual uplink selection You have set uplink selection to Manual, but none
of the uplink APs you specified is available or
reachable.
To resolve this, go to the Configure > Access
Points page on the ZoneDirector web interface,
and then click SmartSelection.
No APs within hop-limit The AP cannot find other APs within the internally
defined limit to the number of hops. The hop limit
mechanism helps ensure that mesh APs maintain
reasonable network performance.
To resolve this, add additional Root APs near this
isolated Mesh AP.
Searching for uplinks The AP is still searching for uplinks. This is usually
a temporary state and is typically resolved
automatically within 15 minutes as the mesh
network stabilizes. If there is a significant number
of APs on the network, it might take longer for the
AP to resolve this.