Ruckus Wireless ZoneDirector 1200, Руководство пользователя

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Troubleshooting
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Troubleshooting Failed User Logins
This troubleshooting topic addresses the problems that network users might have with
configuring their client devices and logging into your ZoneFlex WLAN.
Upon the completion of the Setup Wizard, ZoneDirector automatically activates a default
internal WLAN for authorized users. A key benefit of the internal WLAN is the Zero-IT
configuration, which enables new users to self-activate their wireless client devices with
little or no assistance from the IT department. Zero-IT client device configuration requires
that the client be running a compatible operating system and using a wireless network
adapter that implements WPA encryption.
If you and your WLAN users run into initial connection failures when using the Zero-IT
configuration and login, almost all of the problems have two key causes:
• Your users' client devices are running another OS, such as Linux, ChromeOS, etc.
• Your users' client devices are using wireless network adapters without a WPA
implementation.
The following list of options may be applicable based on your client system’s qualifications:
• Option 1: If the client is running a supported operating system, check the wireless
network adapter to verify the implementation of WPA.
• Option 2: Upgrade to Windows 7, and if needed, acquire a wireless network adapter
with WPA support. Once these changes are made, your users can attempt Zero-IT
activation again.
• Option 3: If an older version of Windows is in use, or if another OS is being used, the
user must manually enter the WPA passphrase in their network configuration.
• Option 4: If the client's OS cannot be upgraded and the wireless adapter is limited
to WEP, you will need to do the following:
• Create an additional WLAN for non-standard client connections, then create a
Role that refers to this WLAN, and assign that role to the relevant user accounts.
• Enter the WEP key in the network configuration on the client device.
Fixing User Connections
If any of your users report problematic connections to the WLAN, the following debugging
technique may prove helpful. Basically, you will be deleting that user's client from the
Active Clients table on the ZoneDirector, and when their client connection automatically
renews itself, any previous problems will hopefully be resolved.
To disconnect an active client:
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