ECAN1000 User’s Manual
28
BDM-610020026 rev B
Chapter 7
R
ETURN POLICY AND WARRANTY
Return Policy
If you wish to return a product to the factory for service, please follow this procedure:
Read the Limited Warranty to familiarize yourself with our warranty policy.
Contact the factory for a Return Merchandise Authorization (RMA) number.
Please have the following available:
•
Complete board name
•
Board serial number
•
A detailed description of the board’s behavior
List the name of a contact person
, familiar with technical details of the problem or situation,
along
with their phone and fax numbers, address, and e-mail address
(if available).
List your shipping address!!
Indicate the shipping method you would like used to return the product to you.
We will not ship by next-day service without your pre-approval.
Carefully package the product, using proper anti-static packaging.
Write the RMA number in large (1") letters on the outside of the package.
Return the package to:
RTD Embedded Technologies, Inc.
103 Innovation Blvd.
State College PA 16803-0906
USA