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CML47786HX
RTD Embedded Technologies, Inc.
101
How to Return a Product
If you wish to return a product to the factory for service, please follow this procedure:
1)
Read the Limited Warranty to familiarize yourself with our warranty policy.
2)
Please have the following available
• Complete board name
• Board serial number
• A detailed description of the board’s behavior
3)
Contact the factory for a Return Merchandise Authorization (RMA) number.
4)
Write a detailed description
of the situation or problem.
Include as much information as possible!
5)
List the name of a contact person
, familiar with technical details of the
problem or situation,
along with their phone and fax numbers, address,
and e-mail address
(if available).
6)
List your shipping address!
7)
Indicate the shipping method you would like used to return the product to
you.
We will not ship by next-day service without your pre-approval.
8)
Carefully package the product,
using proper anti-static packaging.
9)
Write the RMA number in large (1") letters on the outside of the package.
10) Return the package to:
RTD Embedded Technologies, Inc.
103 Innovation Blvd.
State College PA 16803-0906
USA
NOTE!
You
must
have authorization from the factory in the form of an RMA#
before returning
any
item for
any
reason!
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