Troubleshooting
As much as we try, like most instruction manuals, we’ll probably address every problem
except the one you’re experiencing. We’re consumers ourselves and we don’t like it when
we call for support and they direct us to their websites’s FAQs, which are usually no help
at all. Maybe FAQ really means Forget Any Quality. So, call or email us. We may even be
helpful.
No Sound from Speakers
1. Double check all wire connections. Make sure all wires, cables, and power cords are se-
curely attached to their terminals.
2. Confirm that your home theater receiver or amplifier is turned on. Duh!
3. Determine the following: if the volume control is set to the minimum, if your system has
been muted, or if headphones are plugged in.
4. Double check all wire connections. If a loose wire strand is touching another wire strand
or terminal of opposite polarity, you will hear significant distortion or no sound at all.
5. Check any settings or features in your receiver that you may have inadvertently acti-
vated.
6. Make sure no foreign objects or liquids have made their way into the speaker.
No Sound from One Speaker
If all wires and cables are properly and securely attached, your receiver is turned on, the
volume is ample, but one or more speakers have no sound, try substituting the wire from a
working speaker. This will determine if the source of the problem is the speaker, or else-
where.
Distorted Sound from Speakers
1. Check to see if the volume control has been set too high. Your speakers were designed to
play loudly, however all speakers have limits. Too much volume can create distortion. If the
volume is lowered and you still hear distortion, the speaker may be damaged and require
service.
2. Double check all wire connections. If a loose wire strand is touching another wire strand
or terminal of opposite polarity, you will hear significant distortion or no sound at all.
Weak Stereo Imaging (A Hole in the Middle) or Weak Bass
Make sure that all speakers are in phase. Check to be sure that all positive (+) wires are
properly connected to positive (+) terminals and that all negative (-) wires are correctly con-
nected to negative (-) terminals. One wrong connection can adversely affect the sound.
Trust us, we know (we’ve made this mistake ourselves many times).
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