FAQ
Your device stops during operation and the light/s flash very quickly.
Your device may be overheating.
Turn the device off and let it cool for at least 1 hour.
If the problem persists, contact Customer Service.
The charger is connected but your device is not charging.
The charger is not properly connected to the device or is faulty.
Check that the charger is properly connected or contact an Approved Services Centre to change
the charger.
The device has stopped after the charge light flashed.
The device is discharged, please recharge it.
This is perfectly normal. The vacuum cleaner can remain permanently connected to the charger
without any risk.
The power-brush stops during use of the vacuum cleaner.
The heat safety device has triggered.
Stop the vacuum cleaner. Check that nothing is obstructing the rotation of the brush. If there is
an obstruction, remove it and clean the power-brush, then turn on the vacuum cleaner.
Your vacuum cleaner suction is not working properly or is making a whistling noise.
• The tube or hose is partially blocked: unblock them.
• The dust collector is full: empty it and clean it.
• The dust collector is not properly fitted: re-position it correctly.
