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Telephony Voice Response Menu
HLX-24 User Manual
23
6.
Telephony Voice Response Menu
6.1
General
IVR (Interactive Voice Response) features include telephony voice assistance,
where the panel uses voice through the telephone to prompt the user. Either
the system or a remote private telephone can initiate an IVR session.
IVR session Initiated by a Remote Telephone User: The remote telephone
user initiates an IVR session by calling the system’s number. The system
answers after a preset number of rings. Press
*
to initiate connection. The
system broadcasts the site description and waits for a code. The remote
user must enter a valid master code to start a session.
IVR session initiated by the System: The system initiates a session (if
enabled by the installer) upon an event occurrence. The system calls the
private number and asks that you to press
*
to initiate the connection
after which the system broadcasts the site and the event description. The
user must then enter a valid master code to enter the IVR menu. The
system hangs up after approximately 60 seconds of inactivity. If there is no
answer from a private phone or if the user hangs up, the system switches
to the next private number. The system retries calling the programmed
private phones for a pre-programmed number of attempts unless the user
disconnects the call session by pressing
9
, in which case the session is
stopped completely.
The system switches to voice menu mode when a valid master code is entered.
During voice menu mode, the system uses voice messages for menu options.
Follow the voice instructions.
Press
0
at any time to jump one level up in the menus.
The following options are available:
Press
1
to enter the arming options submenu
Press
2
to enter the automation options submenu
Press
4
to receive a status report
Press
9
to exit the menu and disconnect the system.
6.2
Arming Submenu
After entering the arming submenu the following options are available:
Press
1
to “Arm Away”
Press
2
to “Arm Home”
Press
3
to “Disarm”
Press
0
to return to the previous menu
The system status is announced.