Ross NK RCP-NKM, Руководство пользователя

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RCP-NKM User Guide (v3.0) Troubleshooting • 6–1
Troubleshooting
Table 6.10 Troubleshooting
Problem Cause Action
I am stuck on a menu
with no way back A return loop was not set
up when the menu was
defined. Return to the Home menu as outlined in “ Returning to the
Home Menu ” on page 4–21.
RCP-NKM is not
responding to DashBoard Information stored in the
RCP-NKM has been
corrupted. Try the following until the RCP-NKM responds:
• Power cycle the RCP-NKM
• Send the default document to the RCP-NKM
The RCP-NKM is not
switching correctly The NK Series devices
are not set up correctly to
operate with or without
virtual routing. Set up the devices with virtual routing enabled or disabled, as
required (see “
Setting Up Virtual Routing and Resource
Management ” on page 4–20).
I get a PROT BRKWY
ERR when the
PROTECT
button is
pressed
At least one crosspoint
across the router levels
defined in the current
breakaway does not exist. Determine which level is causing the breakaway warning,
then:
• connect the source and destination equipment so that the
particular crosspoint will work, or
• remove the router level from the breakaway definition.
The RCP-NKM takes a
long time for switch
response to be displayed The current breakaway is
trying to switch a level
when there is no router
configured for that level Ensure the current breakaway only includes levels matching
connected routers
The display briefly
indicates
NO RESP
The RCP-NKM times out
while waiting for
response from router/s Increase the Comms Retry Delay configuration item. Refer
to “ Setting the Retry Time for a Switch Failure ” on page 4–
21.