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ACO-2200 User Guide (v5.0) Service Information • 39
Troubleshooting Checklist
Routine maintenance to this Ross Video product is not required. In the event of problems with your ACO-2200, the
following basic troubleshooting checklist may help identify the source of the problem. If the frame still does not
appear to be working properly after checking all possible causes, please contact your Ross Video products
distributor, or the Technical Support department at the numbers listed under the “
Contact Us ” section.
1. Visual Review — Performing a quick visual check may reveal many problems, such as connectors not
properly seated or loose cables. Check the card, the frame, and any associated peripheral equipment for signs of
trouble.
2. Power Check — Check the power indicator LED on the distribution frame front panel for the presence of
power. If the power LED is not illuminated, verify that the power cable is connected to a power source and that
power is available at the power main. Confirm that the power supplies are fully seated in their slots. If the
power LED is still not illuminated, replace the power supply with one that is verified to work.
3. Input Signal Status — Verify that source equipment is operating correctly and that a valid signal is being
supplied.
4. Output Signal Path — Verify that destination equipment is operating correctly and receiving a valid signal.
Contacting Ross Video Technical Support
If your problem is not resolved after following these checks / actions, the fault is likely to be related to a mechanical
or electrical component failure. Contact Ross Video for further assistance.
When you contact Ross Video regarding an issue on your ACO-2200, and so that we can process your inquiry
efficiently, you should have available at least one of the following items of information in addition to your personal
/ company details (name, company, telephone, email):
• the frame serial number of the unit
• original delivery date
Warranty and Repair Policy
The ACO-2200 is warranted to be free of any defect with respect to performance, quality, reliability, and
workmanship for a period of ONE (1) year from the date of shipment from our factory. In the event that your
ACO-2200 proves to be defective in any way during this warranty period, Ross Video Limited reserves the right to
repair or replace this piece of equipment with a unit of equal or superior performance characteristics.
Should you find that this ACO-2200 has failed after your warranty period has expired, we will repair your defective
product should suitable replacement components be available. You, the owner, will bear any labor and/or part costs
incurred in the repair or refurbishment of said equipment beyond the ONE (1) year warranty period.
In no event shall Ross Video Limited be liable for direct, indirect, special, incidental, or consequential damages
(including loss of profits) incurred by the use of this product. Implied warranties are expressly limited to the
duration of this warranty.
This ACO-2200 User Manual provides all pertinent information for the safe installation and operation of your Ross
Video Product. Ross Video policy dictates that all repairs to the ACO-2200 are to be conducted only by an
authorized Ross Video Limited factory representative. Therefore, any unauthorized attempt to repair this product,
by anyone other than an authorized Ross Video Limited factory representative, will automatically void the
warranty. Please contact Ross Video Technical Support for more information.
In Case of Problems
Should any problem arise with your ACO-2200, please contact the Ross Video Technical Support Department.
(Contact information is supplied at the end of this publication.)
A Return Material Authorization number (RMA) will be issued to you, as well as specific shipping instructions,
should you wish our factory to repair your ACO-2200. If required, a temporary replacement frame will be made