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Orion Extender Installation and Operation Manual
54
Video Card USB HID Failure
The steps to troubleshoot this failure utilize the Status LEDs on the
, as described on page
. The
LEDs mentioned in the table below correspond to the Status LEDs shown in
Figure 30. Status LEDs on DVI-D
Single Link and DVI-D Dual-Head / Dual-Link Video Cards
Symptom
Diagnosis
Solution
Shift
and
Scroll
keyboard
LEDS are blinking
Keyboard is in Command Mode
Press the
Esc
key to exit Command Mode
Transmitter: LED 3
Green or Violet
No USB connection to CPU
Check connection of USB cable to CPU.
Select another USB port if necessary
Unplug USB from CPU and cycle power
to the CPU. Re-plug USB cable to CPU.
Receiver: LED 3 Green
or Violet
Problems with USB connection
Check connection of USB cable to USB
HID device
Unplug video cable from Receiver and
cycle power to it. Re-plug video cable to
CPU.
USB device does not
function
USB HID device is not supported
Contact Rose Electronics if necessary
Table 22. Troubleshooting Video Card USB HID Failure
Serial Connection Failure
Symptom
Diagnosis
Solution
Serial device not
operational
Settings of the serial interface
Check baud rate and general settings
No serial connection to CPU
Check connection through serial cable
No serial connection to end device
(e.g. touchscreen, keyboard)
Check if the serial end device is turned
on
Check connection through serial cable
Touchscreen not
operational
Hardware handshake
Change serial interface to XON / XOFF
software handshake
Table 23. Troubleshooting Serial Connection Failure
Analog Audio Failure
Symptom
Diagnosis
Solution
Receiver: No signal at
audio output
No audio connection to CPU or
other audio source
Connect analog audio source
Check audio cable
No signal
Turn on analog audio source
Activate analog audio output at CPU or
other audio source
No audio connection to audio sink
(e.g. speakers)
Connect analog audio sink and turn it on
Check connection of audio cable
Transmitter: No signal at
audio output
(microphone)
No audio connection to audio
source (microphone)
Connect analog audio source
(microphone)
Check connection of audio cable
No signal
Turn on analog audio source
Activate analog output at audio source
No audio connection at audio sink
(e.g. CPU
Check connection to CPU
Check connection of audio cable
Check audio configuration
Table 24. Troubleshooting Analog Audio Failure
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