TROUBLESHOOTING
116
Orion XC Installation and Operation Manual
Troubleshooting
This section provides support for problems with the Orion XC matrix. It is assumed that fully operational CPU
and CON Devices are available, which can be tested over a peer-to-peer connection using CATx or fiber
cables. Please refer to the extender manuals, if necessary.
External Failure
Problem
Possible Reason
Solution
Matrix will not power up
Fuse at the standard appliance
outlet
Check fuse
Video Interference
Problem
Possible Reason
Solution
Unable to open OSD
OSD Jumper not set on user’s
extender unit
Set jumper 11 on user’s extender
unit
Incorrect video display
Cable connection faulty
Check the connections, length
and quality of the interconnect cable
to the units
Fan Malfunction
Problem
Possible Reason
Solution
Fans do not run, LED
OK
on
Fans defective
Contact your dealer
Fans do not run, LED
OK
off
Power supply
Check power supply and power
connection
Power Supply Unit Malfunction
Problem
Possible Reason
Solution
Matrix cannot be started
No power supply available
Check that the power supply
cables are connected properly
Power Supply Units are not
switched on
Check switch on the Power
Supply Units
Network Error
Problem
Possible Reason
Solution
Network settings are not in use
after editing
Restart of the matrix not yet
completed
Restart the matrix
Failure at the matrix
Problem
Possible Reason
Solution
Serial control not working or
only partially working
CPU and matrix operating at
different baud rates.
Synchronize baud settings
between CPU and the matrix
Serial control via RJ45 port not
working
Wrong network cable
Use a crossover network cable
USB 2.0 Port definitions invalid Restart of the matrix not yet
completed
Restart the matrix