17
Troubleshooting Guide
Problem
Potential Cause
Solution
Vehicle does not run
Battery is low
Recharge the battery
Battery terminal
connector loose or
detached
Reconnect battery connector
Battery not charged
Recharge Battery
Electrical Components
Broken
Call Customer Service for
troubleshooting
Battery is dead
Call Customer Service for
replacement battery
Drive chain fell off
Reinstall the chain
Motor is damaged
Call Customer Service
Vehicle only runs for a
short time
Undercharged battery
Ensure a secure connection
when the battery is
recharging. Recharge for at
least 4-6 hours.
Overcharged battery
Never charge the battery for
more than 12 hours
Battery is old
Replace battery
Vehicle runs slowly
Battery is not fully
charged
Ensure a secure connection
when the battery is recharging
Battery is old
Call Customer Service to
order replacement battery
Too much weight on
vehicle
Reduce weight on vehicle
(Max. Weight: 50 kg / 110 lb)
Harsh conditions
Operate the vehicle on level
ground and safe surfaces
Caster Wheel is Worn
Replace caster wheel
Motor or gearbox making
grinding noise
Motor or gear damage
Call Customer Service
Vehicle unable to turn
Support wheel screw is
loose
Tighten the screw
Support wheel is worn Replace caster wheel
Completely read through the manual and troubleshooting guide before
contacting Customer Service.
