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TROUBLESHOOTING:
The following scenarios are common issues that may cause connectivity problems during the AUTOMATE PULSE 2 HUB pairing
process. If you cannot achieve success connecting the Automate Pulse 2 Hub to your network, please reference below for the most
common pairing roadblocks.
I CANNOT CONNECT TO MY HIDDEN WI-FI NETWORK.
The AUTOMATE PULSE 2 HUB does not currently support pairing with hidden networks. To connect to a hidden network, you will need
to unhide the network. Once the network pairing process is complete you can re-hide the network and the Wi-Fi HUB will work without
issue.
I HAVE MULTIPLE ACCESS POINTS (or a MESH network) AND CANNOT COMPLETE THE PAIRING PROCESS.
If you have multiple wireless access points, we recommend that you turn off all but the main router to complete the network pairing
process. Once this is complete you can turn on all the wireless access points and the Wi-Fi HUB will work without issue.
I CANNOT CONNECT TO MY 5GHZ WI-FI NETWORK.
The AUTOMATE PULSE 2 HUB does not currently support operation over a 5GHz network. It operates on a 2.4GHz network or using a
LAN CONNECTION (CAT 5). Most routers are dual band and can support both network configurations. Please make sure that the
2.4GHz band is turned on in your wireless router’s settings.
NETWORK SECURITY SETTINGS ARE INTERFERING WITH THE SETUP PROCESS.
Some companies or large corporate offices have network security settings more advanced than the typical homeowner. If you are
setting up in this environment, please consult your network administrator. It may be necessary to enable device-to-device
communication. One solution is to use a device with a mobile data connection available in the background to complete the set-up
process.
MY AUTOMATE PULSE 2 HUB IS NOT CONSISTENTLY WORKING.
There are many things that can interfere with the radio communication that the AUTOMATE PULSE 2 HUB uses. Try positioning the
AUTOMATE PULSE 2 HUB in a different location and/or closer to the shade to improve performance. Due to varying levels of
interference it may be necessary to purchase an additional Wi-Fi HUB to extend the coverage throughout your location.
SUPPORT RESOUCES:
For further assistance, contact your retailer, or visit our website at www.rolleaseacmeda.com.
