Roborock S7+, Руководство пользователя, Страница: 34 / 193

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Common Issues
Unable to power on
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The battery level is low. Put the robot on the charging dock and charge it before use.
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The battery temperature is too low or too high. Only use the robot within the range of
4-40°C (39-104°F).
Unable to charge
•
Check the power indicator light turns on and both ends of the power cabel are properly
connected.
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If contact is poor, clean the contact areas on the charging dock and the robot.
Slow charging
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When used at high or low temperatures, the robot will automatically reduce its charging
speed to extend battery life.
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The charging contacts may be dirty. Wipe them with a dry cloth.
Unable to dock
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There are too many obstacles near the charging dock. Move it to an open area.
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The robot is too far from the charging dock. Place it closer and retry.
Abnormal behavior • Restart the robot.
Noise during cleaning
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The main brush, side brush, main wheels, or omni-directional wheel may be jammed.
Turn off the robot and clean them.
•
VibraRise system abnormal. Check for jammed objects.
Unable to connect to WiFi
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WiFi is disabled. Reset the WiFi and try again.
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The WiFi signal is poor. Move the robot to an area with good WiFi reception.
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Abnormal WiFi connection. Reset the WiFi, download the latest mobile app, and retry.
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The current Roborock robot is not supported. You can find supported models in the app.
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Unable to connect to WiFi abruptly. There may be an error with your router settings.
Contact Roborock customer service for additional support.
Problem Solution