Roborock Customer Service Center - Technical Support
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27. Q: What should I do when the machine works abnormally and always knocks into a wall or
furniture?
A: Very occasionally, the machine may have positioning deviation. Please pause the machine
and put it back on the dock charger and try again.
28. Q: What should I do when the machine can't power on?
A: This could be due to several reasons: 1. Check whether it is a result of the low battery
protection. Connect it to the dock charger and put the machine on the dock charger to check
whether it can be normally started. 2. The machine does not work in the temperature range of
0-40
℃
. Too high or low temperature will result in the battery being protected. Please check that
the operating temperature is restored to 0-40
℃
and kept for a certain period of time, and then
try again.
29. Q: What should I do when the startup tune does not sound and there is a breathing white
light after the machine is powered on?
A: This indicates that the machine has failed to load all modules: 1. Remove the machine from
the dock charger, and then press and hold the Cleaning key for more than 10 seconds to force
shutdown. Wait until the light indicator turns off. Press and hold the Cleaning key again to power
it on to check whether the machine resumes operation. 2. With the light indicator on, press the
Reset button using a paperclip or other sharp object to check whether the machine resumes
operation. 3. If the problem persists after the steps above are completed, with the light indicator
on, press and hold the Recharge key, and then press the Reset button using a paperclip or
other sharp object until the voice prompt "Restoring the original version" sounds. After restoring
the original version, try again to check whether it can be normally powered on.
30. How do I restore the Roborock robotic vacuum cleaner to its initial version, reset Wi-Fi or
reset the system?
A: To reset the system: When the cleaner is turned on, press the system reset button (lift the
upper cover to press the Reset button).
To reset Wi-Fi: When the cleaner is turned on, press the Recharge button and the Spot
Cleaning button at the same time until the voice prompt "Reset Wi-Fi" is given. Wait for the
Wi-Fi indicator to start flashing slowly, indicating that the system has been successfully reset.
To restore to its initial version: Power on the machine, press and hold the Recharge button,
and press the Reset button until the voice prompt "Restoring initial version" is given. The
machine will be restored to its initial settings in this way.