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FAQs
Scheduled cleaning is not working
The battery level is too low. Scheduled cleaning can only begin when the battery level is
above 20%.
Is power always being drawn when the
robot is on the charging dock?
The robot will draw power while it is docked to maintain battery performance, but power
consumption is extremely low.
Does the robot need to be charged for at
least 16 hours the first three times it is used?
No. The robot can be used any time after it has been fully charged once.
Problem
Solution
Cleaning does not resume after recharging
Make sure that the robot is not in DND mode. DND mode will prevent cleanup. When cleaning a
space requiring a top-up charge, if the robot was placed manually on the Charging Dock before it
is recharged automatically, it will not be able to continue cleanup.
The robot cannot return to the charging dock
after spot cleaning or when it has been moved
manually.
After spot cleaning or a significant position change, the robot will regenerate the map. If the
charging dock is too far away, it may not be able to return for recharging and must be placed
on the charger manually.
The robot has begun to miss certain spots
The wall sensor or cliff sensors may be dirty. Clean them with a soft dry cloth.
