Getting Started | 15
Troubleshooting
You must induce traffic to ensure the card works correctly. Removing the cable from the ports turns
off the LEDs.
To induce traffic to verify the NIC
1. Connect to the Riverbed command-line interface.
For detailed information, see the
Riverbed Command-Line Interface Reference Manual
.
2. To check for connectivity, at the system prompt, enter the following
ping
command:
amnesiac > ping -c 1 -I <inpath-ip-address> -b <broadcast-ip-address>
For example (where the netmask is /24):
amnesiac > ping -c 1 -I 10.11.128.8 -b 10.11.128.255
This
ping
command creates a loop for testing the SteelHead in isolation.
For details on NIC status lights, see the appendixes in this guide.
Troubleshooting
The following diagnostic tips address common fixable issues:
•
Unseated card.
Sometimes cards can become unseated during shipment. This can lead to system
malfunctions, including system reboots. To correct this situation, power down the system and
reseat the card.
For SteelHead appliances:
•
Configuration issue.
Make sure the speed and duplex match on the SteelHead and its connected
devices.
•
Wiring issue.
Make sure you have a crossover cable for the connection between the SteelHead and
a router. Use a straight-through cable for the connection between the SteelHead and a switch port.
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