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01/2022
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Resetting the System with Installer/Technician Intervention
The following methods of resetting the system require installer/technician intervention (note
that a system user must contact the installer/technician after each alarm activation):
•
Anti-Code reset
(also known as
"Technician reset")
•
Configuration Software reset
Anti-Code Reset (Technician Reset)
If installer-enabled, upon alarm activation the system will not be ready to arm until the
technician/installer provides you with a code that allows you to reset the system.
➢
To perform an anti-code system reset:
1.
Ensure the system is disarmed.
2.
After an alarm activation, while you see CALL INSTALLER displaying on the keypad,
press the
Exit
button to access the Anti-Code menu.
3.
At the
Anti-Code
option press
OK
.
4.
Call the technician/installer and read the randomly generated code that displays on the
keypad; the technician/installer will then give you an anti-code number.
5.
Enter the anti-code number you received, and then press
OK;
the system resets.
Configuration Software Reset
Upon alarm activation, the system will not be ready to arm until the technician/installer
performs a remote system reset using a computer with the
CS
(Configuration Software).
Only a 1-hour single access to the CS is allowed per alarm activation.
NOTE:
Depending on the system's configuration,
the Grand Master may need to first
authorize (enable) the technician/installer to access the CS.
Enabling Technician/Installer CS Access for Resetting the System
➢
To enable the technician/installer CS access for resetting the system:
1.
Ensure the system is disarmed.
2.
Discuss with the technician/installer which communication channel (
IP or GSM
) to
utilize for his/her computer to remotely communicate with the system, for the purpose of
performing a system reset using the CS.
3.
At the keypad, enter your Grand Master code, and then press
OK.
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