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WARRANTY POLICY STATEMENT
RioOutdoors.com, extends this 1-Year Warranty to the original purchaser, automatically upon purchase from RioOutdoors.com.
The items covered by this warranty and the period of such coverage is set forth in the table below.
Some conditions apply (see below).
The policy is not transferable, amendable, or negotiable under any circumstances.
Part
1 year
Labor
Coverage
Welded Steel Brackets
Not Included
Painted Finishes
Not Included
All hardware
Not Included
2.1
CONDITIONS
Warranty protects against defect in manufacture only, unless herein specified otherwise.
Any part(s) found to be defective during the warranty period as outlined above will be repaired or replaced at RioOutdoors.com’s
option provided that the defective part is returned, if requested by RioOutdoors.com. Alternatively, RioOutdoors.com may at its
own discretion fully discharge all its obligations under the warranty by refunding the verified purchase price of the product to the
original purchaser.
RioOutdoors.com is not responsible for results or costs of workmanship of installers in the negligence of their construction work.
At all times RioOutdoors.com reserves the right to inspect reported complaints on location in the field claimed to be defective
prior to processing or authorizing of any claim. Failure to allow this upon request will void the warranty.
All claims must be complete and provide full details as requested by RioOutdoors.com to receive consideration for evaluation.
Incomplete claims may be rejected.
All pergola brackets must be installed according to all manufacturers’ instructions as per the installation instruction manual by a
RioOutdoors.com.
All Local and National required codes must be met.
Repair/replacement parts purchased by the consumer from RioOutdoors.com after the original coverage has expired will carry a
90-day warranty, valid with a receipt only. Any item shown to be defective will be repaired or replaced at our discretion. No labor
coverage is included with these parts.
2.2
EXCLUSIONS
This 1-Year Warranty does not extend to paint, rust, or corrosion of any kind due to corrosive chemicals (i.e., chlorine, salt, air,
etc.), physical damage to painted surfaces during installation or later.
Malfunction, damage, or performance-based issues of all components as a result of environmental conditions, location, chemical
damages, downdrafts, installation error, installation by an unqualified installer, abuse, misuse, use of improper tools, acts of God,
weather related problems from hurricanes, tornados, earthquakes, floods, lightning strikes/bolts or acts of terrorism or war,
which result in damage are not covered under the terms of this 1-Year Warranty.
RioOutdoors.com has no obligation to enhance or modify any part once manufactured (i.e., as products evolve, field
modifications or upgrades will not be performed on existing pergolas).
Any parts showing signs of abuse or misuse will not be covered under the terms of this warranty policy and may void this
warranty. This includes parts with rusted or corroded surface or welds which have not been reported as rusted or corroded
within three (3) months of installation/purchase.
