Rinnai New Zealand Ltd.
Neo Operation Manual: 11907-C
03-11
20
troubleshooting
Symptom
Cause
Solution
Burner will not light
No power present
No gas present
Power cut
Air in gas pipe
Ignition failure
Ensure power cord is plugged in and turned on.
Ensure gas supply is turned on.
Re-ignite after power is restored.
Purge air—installer to do.
Repeat ignition steps.
Smell of gas
Leaking gas
Turn off gas at meter or LPG cylinder and call installer.
Small soot deposit on
logs
Normal operation
No action required.
Severe soot deposits
forming on logs or
glass
Inadequate flue system,
incorrect gas pressure or log
misalignment
Contact a Rinnai Service Centre.
Condensation on
glass
Normal operation
Allow heater to warm up and condensation will
disappear.
Streaky lines on glass
Normal operation
Clean glass.
Blue LED light is on
but the heater isn’t
going
Indicates fault mode
Press the ON/OFF button once (the blue LED will
flash), press again and the blue LED will stay on and
the heater will attempt to re-ignite.
ETR Models
Fire comes on at the
wrong time
Program not set correctly
Check program periods and AM/PM is correctly set on
controller.
Controller display
blank
Flat batteries
Check batteries are in place correctly or replace with
new batteries.
Heater keeps turning
itself off
Set room temperature has
been reached
Normal operation, heater has turned off as the
room has reached the set temperature. If you wish
to override this and have the heater continually on,
revert to flame mode, or increase set temperatures
(maximum 32 °C).
Blue LED light is
on but the heater
isn’t going and the
controller doesn’t
work
Indicates fault mode
Press the ON/OFF button on the control panel once
(the blue LED will flash), press again and the blue LED
will stay on and the heater will attempt to re-ignite.
Your controller should now work.
During installation there will be an initial burning in period where some smoke and smell may
be experienced. This is a normal part of the operation.
The appliance is fitted with an overheat safety switch. Under overheating conditions this switch
will shut off the appliance. If the appliance shuts off repeatedly servicing may be required.
