Rinnai New Zealand Ltd.
Neo Operation Manual: 11907-C
03-11
11
General information
Maintenance and servicing
All external surfaces of the heater can be cleaned using a soft damp cloth and mild detergent.
Do not use solvents and do not attempt to clean the heater while it is hot or operating.
Rinnai has a maintenance/service and spare parts network with personnel who are
fully trained and equipped to give the best advice on your Rinnai appliance. If your
appliance needs maintenance and or servicing, please call Rinnai (0800 746 624)
from a
land line
and select option one for a service centre in your area.
For reliable operation Rinnai gas fireplaces, including inspection of the flue system, should be
serviced every two years. If they are in a particularly dusty environment or subject to excess
lint, for example dog hair or where there are newly laid carpets, then annual servicing would be
beneficial.
Regular maintenance and servicing is not covered by the Rinnai warranty.
Do not attempt to carry out any work on your appliance other than that mentioned in the
troubleshooting section. If you have any faults or problems, contact your installer or call Rinnai.
Soot deposits
Small soot deposits (carbon deposition) on the log set or glass is normal. Significant build up
however is not normal and will require a service call. Refer to the Troubleshooting section for
further information.
tV installation above a fireplace
If installing a flat screen Tv above the fire the main issue is heat. Heat from the fire and heat
from the flueing components that sit behind the Tv, especially if recessed.
The Neo gas fires have a fan that distributes warm air from the top of the appliance out into
the room. As warm air is dispersed outwards as opposed to directly upwards, installation
of a Tv may be an option. For further information please contact Rinnai or refer to the Neo
Installation manual available online at www.rinnai.co.nz.
It is up to the home owner to check the Tv installation instructions with the Tv supplier to
verify clearances. Some Tv manufacturers have warranty conditions that state a Tv is not to be
installed above a fireplace.
Rinnai does not accept any responsibility for damage to a Tv resulting from the use of this
information.
