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2. Appendix: Troubleshooting Guide

Service Call Conditions

Summary

There are 2 levels of service call conditions.

Level

Definition

Reset Procedure

Only a service representative can reset this
SC. This will prevent damage to the
machine.
You cannot use the machine.

Enter engine SP mode 5810 and press "#".
When 'execute' is displayed, press "#"
again. Then press 'Escape'. Then turn the
main power off/on.

The SC can be reset by turning the
operation switch off and on, if the SC was
caused by a sensor error.

Set the main power off and on.

SCs that are not shown on the operation
panel. They are internally logged.

Logging only

• If the problem is with electrical circuit boards, disconnect the connectors first. Then reconnect the

connectors before you replace the PCBs.

• If the problem is with a motor lock, first examine the mechanical load. Then replace motors or sensors.

SC Code Descriptions

Engine SC

Code No.

Symptom

Possible Cause

202

Polygon motor error

Содержание Kr-P2

Страница 1: ...Model Kr P2 Machine Code M047 Field Service Manual 15 December 2009...

Страница 2: ......

Страница 3: ...Conditions Toner is non toxic but if you get either of them in your eyes by accident it may cause temporary eye discomfort Trytoremovewitheyedropsorflushwithwaterasfirstaid Ifunsuccessful getmedicalat...

Страница 4: ...affected area immediately with soap and cold water Never use hot water Hot water can cause toner to set and permanently stain fabric Always store toner and developer supplies such as toner and develo...

Страница 5: ...N MARKING Conventions and Trademarks Conventions Symbol What it means Refer to section number Screw Connector E ring C ring The following notations are used in text to describe the direction of paper...

Страница 6: ...ed trademark of Hewlett Packard Company Ethernet is a registered trademark of Xerox Corporation PowerPC is a registered trademark of International Business Machines Corporation Other product names use...

Страница 7: ...lation Requirements 15 Environment 15 Machine Level 15 Machine Space Requirement 16 Power Supply 16 Machine Installation 17 Main Unit and Option Unit 17 Printer Option 17 SD Card Appli Move 17 3 Preve...

Страница 8: ...djustment 39 Image Transfer 41 Transfer Roller 41 Toner End Sensor 41 Fusing 43 Fusing Unit 43 Hot Roller and Fusing Lamp 43 Pressure Roller 47 Thermistor and Thermostat 49 Hot Roller Strippers 51 Pap...

Страница 9: ...igh Voltage Supply Board 69 Fusing Pressure Sensor 71 Fusing Fan 72 PSU Fan 72 Image Adjustment 74 Registration Adjustment 74 Parallelogram Image Adjustment 74 5 System Maintenance Reference Service P...

Страница 10: ...all Conditions 85 Electrical Component Defects 86 Sensors 86 Switches 87 Blown Fuse Conditions 88 LEDs 88 7 Energy Saving Energy Save 89 Energy Saver Modes 89 Paper Save 91 Effectiveness of Duplex Com...

Страница 11: ...1 Product Information Specifications See Appendices for the General Specifications 9 1...

Страница 12: ...3 Development roller 4 Cartridge AIO type 5 By pass feed tray 6 By pass feed roller 7 Paper feed roller 8 Friction pad 9 Registration roller 10 Transfer roller 11 Drum 12 Pressure roller 13 Hot roller...

Страница 13: ...aper Path Printer A Paper path from the paper tray main B Paper path from the by pass tray main If both optional paper tray units are installed the envelope feeder must go in the top tray Overview 11...

Страница 14: ...Paper path from the paper tray main B Paper path from the by pass tray main C Paper path from the paper tray 2 option D Paper path from the paper tray 3 option E Paper path from the duplex unit optio...

Страница 15: ...in Unit M047 A NIB is standard Optional Units Duplex Unit G806 B Paper Tray Unit M374 C D Up to two tray units can be installed Envelope Feeder G807 C If both optional paper trays are installed the en...

Страница 16: ...1 Product Information 14 1...

Страница 17: ...on 5 Avoid areas that are exposed to sudden temperature changes This includes Areas directly exposed to cool air from an air conditioner Areas directly exposed to heat from a heater 6 Do not install t...

Страница 18: ...hes C Over 10 cm 4 inches D Over 10 cm 4 inches Power Supply Make sure the plug is firmly inserted in the outlet Avoid multi wiring Be sure to ground the machine Input voltage level 120 volts 60 Hz Mo...

Страница 19: ...more than two optional applications are supplied for this machine In that case you can move application programs from Slot 2 to Slot 1 with the following procedure Obey these precautions during the SD...

Страница 20: ...e SD card to receive the application in Slot 1 C upper slot 5 Turn on the main power switch 6 Enter the SP mode and do SP5873 1 Move Exec 7 Follow the messages on the operation panel to complete the p...

Страница 21: ...nsert the original SD card to receive the restored application in Slot 2 C 5 Turn on the main power switch 6 Enter the SP mode and do SP5873 Undo Exec 7 Follow the messages on the operation panel to c...

Страница 22: ...2 Installation 20 2...

Страница 23: ...mode in the Appendices The Operation panel shows Replace Maintenance Kit when the PM counter gets to 90K After the user replaces the fusing unit in the maintenance kit the machine automatically resets...

Страница 24: ...oller 7 804 4 Fusing unit Main Symbol keys C Clean R Replace L Lubricate I Inspect Item 90K EM Quantity Remarks Paper Feed Paper Feed Roller R C 1 Clean with water Friction Pad R C 1 Clean with water...

Страница 25: ...ol Fusing Unit R 1 Other PSU Fan Filter R 1 Paper Feed Unit Option Symbol keys C Clean R Replace L Lubricate I Inspect Item 90K EM Quantity Remarks Paper Feed Paper Feed Roller R C 1 Clean with water...

Страница 26: ...3 Preventive Maintenance 24 3...

Страница 27: ...flat and clean surface 5 Replace with authorized components only 6 Do not force plastic material components Make sure all components are returned to their original positions Laser unit 1 Do not loose...

Страница 28: ...ing lamp and rollers with bare hands 4 Make sure that the fusing lamp is positioned correctly and that it does not touch the inner surface of the hot roller Paper Feed 1 Do not touch the surface of pa...

Страница 29: ...rounded 2 Make sure the interlock switch is functioning 3 Do not leave unused solder or parts inside the machine 4 Do not leave any tools inside the machine 5 Make sure all wires are properly connecte...

Страница 30: ...ters B6456705 SD Card Adapter 1 Used in common with other printers B6456830 USB Reader Writer 1 Used in common with other printers A0069104 Scanner Positioning Pin 4 pieces set 1 Used for LD Unit posi...

Страница 31: ...Exterior Covers Operation Panel 1 Press the button A and then open the front door B 2 Operation panel A x 1 hooks B x 1 Exterior Covers 29 4...

Страница 32: ...Rear Cover 1 Rear cover A Upper Cover 1 Remove the AIO 2 Rear cover p 30 3 Operation panel p 29 4 Upper cover A x 3 By pass Tray 1 Open the front door 4 Replacement and Adjustment 30 4...

Страница 33: ...th rails A right and left on the by pass tray 3 Close the by pass tray cover B 4 Lift the right edge of the by pass tray cover A and then pull the by pass tray cover to the front 5 By pass tray A Exte...

Страница 34: ...r feed unit first 1 Upper cover p 30 2 Left cover A x 2 1 First release the rear left part of the left cover 2 Pull down the left cover 3 Then remove it Front Door 1 Remove the paper tray 2 Upper cove...

Страница 35: ...ont door 7 Release the left hinge of the front door and then remove the front door B Right Cover To remove the right cover separate the machine from the optional paper feed unit first 1 Upper cover p...

Страница 36: ...with pulling down the right cover 4 tabs The fan cover B falls after detaching the right cover form the machine It is because that the fan cover is held only by the right cover Tab Locations on the R...

Страница 37: ...on Decal Location Caution decals are attached as shown below Be sure to turn off the main power switch and disconnect the power plug from the power outlet before beginning any disassembly or adjustmen...

Страница 38: ...the procedures in this section Laser beams can seriously damage your eyes 1 Upper cover p 30 2 Polygon mirror cover A x 2 tape B x 1 x 2 3 Polygon mirror motor A x 4 x 1 Do not touch the surface of t...

Страница 39: ...2 Operation panel p 29 1 Upper cover p 30 2 Left cover p 32 3 Disconnect the two harness x 1 at the left side 4 Remove the ground cable x 1 5 Laser unit A x 3 tape B x 1 x 2 Laser Unit 37 4...

Страница 40: ...er unit Use the scanner positioning pins P N A0069104 to reinstall the unit Set the positioning pins A as shown above Then secure the laser unit Laser Diode Unit 1 Laser Unit p 36 2 Spring A 4 Replace...

Страница 41: ...e unpainted portion of the screw a is not visible After installing the LD unit check the test pattern for the final adjustment see the following procedure Laser Beam Pitch Adjustment 1 Print out the f...

Страница 42: ...Vertical black strips seem to appear 3 Adjust the LD unit holder position Tighten or loosen the screw C see the previous page until the printout appears as follows Third stripe A from the leading edg...

Страница 43: ...ge Transfer Transfer Roller 1 Open the front door 2 Remove the AIO 3 Transfer roller A Do not touch the transfer roller surface Toner End Sensor 1 Open the front door 2 Remove the AIO Image Transfer 4...

Страница 44: ...3 Toner end sensor A 4 hooks x 1 4 Replacement and Adjustment 42 4...

Страница 45: ...o cool before doing the following procedure Fusing Unit 1 Rear cover A 2 Fusing unit B 2 hooks C Lift both hooks before attempting to remove the fusing unit from the machine Hot Roller and Fusing Lamp...

Страница 46: ...2 Left cover A x 1 3 Release the fusing tension springs left A and right B 4 Upper fusing unit assembly A x 4 4 Replacement and Adjustment 44 4...

Страница 47: ...n for this is to relieve pressure on the unit When reinstalling the fusing unit assembly install both springs last The reason for this is to reset the springs back to their default position 5 Upper gu...

Страница 48: ...8 Right lamp holder A x 2 9 Fusing Lamp B The colored cable must be at the hot roller gear side 10 Hot roller assembly A 4 Replacement and Adjustment 46 4...

Страница 49: ...talling the new hot roller peel off 3 cm 1 inch from both ends of the protective sheet on the new hot roller Make sure to remove the rest of the paper before starting the machine Pressure Roller 1 Fus...

Страница 50: ...3 Lower guide plate A x 3 4 Pressure roller levers A spring x 1 each 5 Bushings B 6 Pressure roller A When reassembling the fusing unit 4 Replacement and Adjustment 48 4...

Страница 51: ...re roller lever to the fusing unit it is difficult to install the spring Thermistor and Thermostat Thermostat 1 Upper fusing unit assembly p 43 Hot Roller and Fusing Lamp 2 Thermostat A x 2 Do not tou...

Страница 52: ...er wire cover A x 1 3 Grounding plate B x 2 1 wire 4 Remove two screws A of the fusing unit connector 5 Upper wire cover A on the top of the fusing upper unit assembly x 2 4 Replacement and Adjustment...

Страница 53: ...ctor A x 1 2 hooks 7 Thermistor A x 1 1 harness When removing the thermistor remove the entire unit first and then separate it into two parts Hot Roller Strippers 1 Hot roller p 43 Hot Roller and Fusi...

Страница 54: ...2 Hot roller strippers A 1 spring each B 4 Replacement and Adjustment 52 4...

Страница 55: ...Paper Feed Paper Feed Roller 1 Pull out the paper tray 2 Paper feed roller A Friction Pad 1 Pull out the paper tray 2 Friction pad A 2 hooks 1 spring Paper Feed 53 4...

Страница 56: ...ce the spring 2 Insert the right side of the friction pad first followed by the left side 3 Gently push the friction pad down into the slot and then pull forward very slightly Paper End Sensor 1 Pull...

Страница 57: ...1 Remaining Paper Sensors 1 Pull out the paper tray 2 Bottom plate p 54 Paper End Sensor 3 Paper feed guide plate p 54 Paper End Sensor 4 Paper remaining feeler A 5 Sensor bracket B x 1 6 Remaining p...

Страница 58: ...By pass Feed By pass Feed Unit 1 Upper cover p 30 2 Left Cover p 32 3 Front door p 32 4 By pass feed unit A x 4 x 1 By pass Feed Roller 1 By pass feed unit p 56 4 Replacement and Adjustment 56 4...

Страница 59: ...A 3 Slide the by pass feed roller holders A to the both edges x 1 each 4 Slide the by pass feed roller A to the left and then remove it By pass Friction Pad 1 By pass feed unit p 56 2 By pass feed rol...

Страница 60: ...pass feed roller shaft Clip x 1 4 By pass feed gear A spring x 1 clip x 1 5 Bushing B at the left edge of the by pass feed roller shaft 6 Slide the by pass feed roller shaft C to the left and then rem...

Страница 61: ...7 Bottom bar A with two springs 8 Release the two hooks A 9 Press down the by pass friction pad B and then pull it out spring x 1 By pass Paper Set Sensor 1 By pass feed unit p 56 By pass Feed 59 4...

Страница 62: ...2 By pass guide plate A x 3 3 Feeler A 4 Sensor base B x 1 5 By pass paper set sensor A hook x 3 x 1 4 Replacement and Adjustment 60 4...

Страница 63: ...Paper Exit Paper Exit Sensor 1 Upper cover p 30 2 Paper exit sensor A hooks x 1 Overflow Sensor 1 Upper cover p 30 2 Overflow sensor A hooks x 1 Paper Exit Unit 1 Upper cover p 30 Paper Exit 61 4...

Страница 64: ...the paper exit unit 5 Remove the gear A hook and bushing B This gear is engaged with other drive gears through the timing belt Check if the timing belt is correctly installed after installing the pap...

Страница 65: ...3 Sensor box A hooks 4 Fusing exit sensor A hooks x 1 Paper Exit 63 4...

Страница 66: ...ew board Remove the Duplex Unit before you remove the controller board The screws on the printer controller board are hand screws Gently turn these screws when removing the printer control board Pull...

Страница 67: ...3 Bracket A x 2 1 grounding wire 4 Engine board B x 5 all connectors Remove the NVRAM C from the old engine board and insert it on the new board Main Motor 1 Left cover p 32 Electrical Components 65 4...

Страница 68: ...2 Main motor A x 4 x 1 Relay Clutch 1 Left cover p 32 2 Relay clutch A x 1 x 1 Paper Feed Clutch 1 Left cover p 32 2 Release the harness A x 5 all connectors 4 Replacement and Adjustment 66 4...

Страница 69: ...3 Harness guide A Rivet screw x 1 4 Clutch cover A x 1 Electrical Components 67 4...

Страница 70: ...ed clutch A Registration Clutch 1 Left cover p 32 2 Main motor p 65 3 Harness guide p 66 Paper Feed Clutch 4 Registration clutch A x 1 x 1 Registration Sensor 1 Left cover p 32 2 Harness guide p 66 4...

Страница 71: ...3 Sensor holder A x 1 4 Registration sensor A hooks x 1 Power Supply Board and High Voltage Supply Board 1 Left cover p 32 2 Fusing unit p 43 Electrical Components 69 4...

Страница 72: ...wo screws A at the left of the machine 5 Disconnect three cables pointed by arrow mark Disconnect the cable B from the rear of the machine 6 Main switch link C x 1 7 Ground cable D x 1 washer screw 4...

Страница 73: ...3 x 3 all connectors 9 High voltage supply board A x 4 10 Choke coil B x 2 x 2 x 1 The choke coil B is only for EU model 11 Power supply board C x 5 Fusing Pressure Sensor 1 Right cover p 33 Electric...

Страница 74: ...ks x 1 Fusing Fan 1 Right cover p 33 2 Fusing fan A x 2 x 2 x1 The fusing fan must be reinstalled with the decal facing right Do not reinstall the fusing fan opposite to the original position PSU Fan...

Страница 75: ...2 Terminal cover A x 1 3 PSU fan B x 2 x 1 The PSU fan must be reinstalled with the decal facing left Do not reinstall the PSU fan opposite to the original position Electrical Components 73 4...

Страница 76: ...ion For details see the Printer Reference operation manual Parallelogram Image Adjustment Use the scanner positioning pin P N A0069104 for the adjustment Do the following procedure if a parallelogram...

Страница 77: ...Put a positioning pin in one of the holes 3 Loosen four screws and move the laser unit 4 Tighten the laser unit 5 Print the trimming area pattern to check the image If it is still the same repeat ste...

Страница 78: ...4 Replacement and Adjustment 76 4...

Страница 79: ...ta in the printer buffer the Data In LED must not be lit or blinking If there is some data in the buffer wait until all data has been printed Inputting a Value or Setting for a Service Program Enter t...

Страница 80: ...Exiting Service Mode Select 3 End from the service mode main menu then press the OK key 5 System Maintenance Reference 78 5...

Страница 81: ...te executed successfully Precautions Handling SD Cards Observe these precautions when handling SD cards Always turn off the main power switch before you insert or remove an SD card Data on an SD card...

Страница 82: ...procedure tell the operator The machine must be disconnected from the network The machine cannot be used during firmware update Machine Firmware Update Each program must be updated one a time Follow t...

Страница 83: ...ram leave the SD card in Slot 2 and turn off and on the power The firmware has not updated successfully if the Update done message does not appear If this occurs turn the machine power off on and repe...

Страница 84: ...achine then remove the card 9 Reset the DIP Switch 2 No 1 setting to ON and then put back the controller You must perform steps 5 to 8 for all three firmware cards The default settings of the DIP Swit...

Страница 85: ...is stored in the controller board CPU ASIC and clock Flash ROM Resident and optional SDRAM NIB IEEE 802 11a g Gigabit Ethernet or IEEE1284 if installed NVRAM Optional HDD if installed To check the err...

Страница 86: ...Switch 1 Bit 1 on the controller board is used for the error recovery after the firmware updating procedure failed The default settings of the DIP Switches are as followed No 1 ON and No 2 to 4 OFF 5...

Страница 87: ...6 Troubleshooting Service Call Conditions For Service Call Conditions information see Appendices 85 6...

Страница 88: ...there is no paper Registration CN14 35 Open The Paper Jam indicator will light whenever a print is made Shorted The Paper Jam indicator lights even if there is no paper Remaining paper sensor 1 CN14...

Страница 89: ...mponent CN Condition Symptom Front Cover Safety CN8 1 3 Open The Front Cover Open message is not displayed even if the front cover is opened Shorted The Front Cover Open message is displayed even if t...

Страница 90: ...120 V 220 240 V Power Supply Board FU1 15 A 125 V 8A 250V Machine does not start FU2 5 0 A 125 V 3 15 A 250 V Machine does not start FU3 4 A 125 V 4 A 250 V Machine does not start FU4 5 A 125 V 5 A 25...

Страница 91: ...ed grey in this diagram represents the amount of energy that is saved Energy Saver Mode Setting Energy Saver mode settings can be adjustable with User Mode Menu System Energy Saver Energy Saver On Off...

Страница 92: ...5 minutes 15 minutes 30 minutes 45 minutes 60 minutes Return to Standby Mode The machine returns to standby mode from energy saver mode after 10 sec 7 Energy Saving 90 7...

Страница 93: ...amount of paper used This means that less energy overall is used for paper production which improves the environment 1 Duplex Reduce paper volume in half 2 Combine mode Reduce paper volume in half 3...

Страница 94: ...up by 1 For a duplex job of a three page original the duplex counter will only increase by 1 even though two sheets are used Recommendation Please explain these features to the customers so they can...

Страница 95: ...he counters increase for some simple examples of duplex combine jobs 2 in 1 mode Originals Simplex Sheet used Duplex Sheets used Paper Saved Total counter Duplex counter 1 1 1 0 1 1 2 2 1 1 1 1 3 3 2...

Страница 96: ...Originals Simplex Sheet used Duplex Sheets used Paper Saved Total counter Duplex counter 8 8 2 6 4 4 9 9 3 6 5 5 10 10 3 7 5 5 11 11 3 8 6 6 12 12 3 9 6 6 7 Energy Saving 94 7...

Страница 97: ...Model Kr P2 Machine Code M047 Appendices 15 December 2009...

Страница 98: ......

Страница 99: ...ntroller 5 Operation Panel LED Specifications 7 Supported Paper Sizes 7 2 Appendix Troubleshooting Guide Service Call Conditions 11 Summary 11 SC Code Descriptions 11 3 Appendix SP Mode Tables SP Tabl...

Страница 100: ...2...

Страница 101: ...us Print Speed LEF A4 Mono 35 ppm LT Mono 35 ppm Duplex Print Speed A4 LEF 32 ppm from standard tray 32 ppm from first optional paper tray 27 ppm from second optional paper tray First Print Speed 6 8...

Страница 102: ...lb Optional Envelope feeder 60 envelopes Maximum paper input 1600 sheets Output Capacity Face down A3 250 sheets A4 LEF 500 sheets Total Counter Electric Counter Environmental Standard Energy Star Tie...

Страница 103: ...Excluding standard tray 478 x 410 x 404 mm 18 8 x 16 1 x 15 9 inch Including standard tray 478 x 437 x 404 mm 18 8 x 17 2x 15 9 inch Controller CPU RM7035 466 MHz Printer Languages Standard PCL5e XL I...

Страница 104: ...0 or later Mac OSX 10 1 or later ROM NAND Flash 128 MB NOR Flash 4MB RAM Standard 256 MB Maximum 512 MB with optional memory HDD Option 80 GB Interface Standard USB 2 0 USB Host 10BASE T 100BASE TX Op...

Страница 105: ...a coming Suspend Resume Blue Off Printer off line Flashing Going off line On Ready to print Alert Red Yellow Off No messages or error conditions requiring attention Yellow Flashing Requiring service m...

Страница 106: ...Y Y Y N Y Letter SEF 8 5 x 11 Y Y Y Y Y N Y Letter LEF 11 x 8 5 Y Y Y Y Y N Y Half Letter SEF 5 5 x 8 5 N N Y N N Half Letter LEF 8 5 x 5 5 N N N N N Executive SEF 7 25 x 10 5 Y Y Y Y Y N N Executive...

Страница 107: ...67 x 195 mm Y Y Y Y Y N Y Custom Minimum 90 x 148 mm Maximum 305 x 432 mm N YC N YC YC N N Y Supported The paper size sensor detects the paper size Y Supported The user has to select the correct paper...

Страница 108: ...1 Appendix Specifications 10 1...

Страница 109: ...n power off on B The SC can be reset by turning the operation switch off and on if the SC was caused by a sensor error Set the main power off and on C SCs that are not shown on the operation panel The...

Страница 110: ...2nd laser synchronization error Laser synchronization detector board out of position LD unit defective Engine board defective The 1st LD1 is already on but the laser synchronization detector cannot d...

Страница 111: ...r starts to rotate or the lock signal is not detected for more than a certain time during rotation after the last signal 530 B Fusing fan error Poor connection of the fusing fan Fusing fan defective T...

Страница 112: ...pply board defective Unstable main power supply condition Zero cross signals are already detected for 0 15 seconds before the fusing relay on Zero cross signals are not detected for 3 seconds or the m...

Страница 113: ...of image data transmission after a sheet of paper has stopped at the registration roller Controller SC The following table describes the controller error codes These codes are displayed at power on o...

Страница 114: ...defective Wireless card connection not tight 856 Wireless LAN Error 4 Board Wireless LAN card board defective PCI connector loose 857 USB I F Error The USB driver can generate three types of errors R...

Страница 115: ...5 HDD access error 866 SD card authentication error SD card data is corrupted Store correct data in the SD card 867 SD card error The SD card is ejected from the slot Install the SD card 868 SD card a...

Страница 116: ...r Defective HDD Power failure during an access to the HDD Initialize the HDD SP5 832 001 Replace the HDD 874 Delete All error 1 HDD Data Overwrite Security Unit SD card not installed Defective HDD Ins...

Страница 117: ...data Initialize the HDD with SP5832 004 Log Data Error 5 Installed NVRAM or HDD which is used in another machine Reinstall the previous NVRAM or HDD Initialize the HDD with SP5832 001 Log Data Error...

Страница 118: ...ter incorrect Insufficient working memory When this SC occurs the file name address and data will be stored in NVRAM Note the above data and the situation in which this SC occurs Then report the data...

Страница 119: ...ut 0 Disable 1 Enable Enable The MFP I O Timeout setting will have no effect I O Timeouts will never occur bit 4 SD Card Save Mode 0 Disable 1 Enable Enable Print jobs will be saved to an SD Card in t...

Страница 120: ...isabled these jobs will not be printed properly bit 4 DFU bit 5 DFU bit 6 DFU bit 7 DFU 1001 Bit Switch 003 Bit Switch 3 0 1 bit 0 DFU bit 1 DFU bit 2 PCL5e c Legacy HP compatibility 0 Disable 1 Enabl...

Страница 121: ...ingle copy 1 Enable Multiple copy If a paper size or type mismatch occurs during the printing of multiple copies only a single copy is output by default Using this BitSw the device can be configured t...

Страница 122: ...image rotation for the edge to bind on 0 Disable 1 Enable If enabled the image rotation will be performed as they were in the specifications of older models for the binding of pages of mixed orientat...

Страница 123: ...Disable 1 Enable If enabled simplex pages in mixed simplex duplex PS PCL5 jobs only and the last page of an odd paged duplex job PS PCL5 PCL6 are always routed through the duplex unit Not having to s...

Страница 124: ...04 Int Transfer 005 Transfer Roller 006 Fuser 007 Fuser Oil Bit Switch Programming Currently the bit switches are not being used 1 Enter the SP mode select Service Menu then press Enter twice 2 Select...

Страница 125: ...he range 9 value reset to 3 0 after an NVRAM reset and the value can be changed in 0 1 mm steps with each key press Bold Comments added for reference DFU Denotes Design or Factory Use Do not change th...

Страница 126: ...e to side registration from the 1st paper feed station using the trimming area pattern SP2 902 No 12 Push or to select the settings plus or minus Specification 0 2 0 mm 1002 1 BypassTray 40 to 40 0 1...

Страница 127: ...the fusing lamp starts Defaults North America Normal On off control Europe Phase 1105 Fusing Temp Adjusts the fusing temperatures for printing and standby mode 1105 1 Plain 150 to 200 170 5 deg DFU A...

Страница 128: ...feed unit 0 Checking is correctly done 1 D5 is not High 2 D5 is not Low 3 X2FCL is not ON 4 X2FCL is not OFF 5 X2MOTOR is not ON 6 X2 MOTOR is not OFF 7 X3FCL is not ON 8 X3FCL is not OFF 9 X3MOTOR i...

Страница 129: ...s turned on a counter monitors the number of paper late jams that occur in the fusing unit After the 3rd occurrence of a fusing jam SC559 is issued and the machine cannot be used until the service tec...

Страница 130: ...lopment bias for printing 2201 1 Developer 1 200 to 800 700V 10V step DFU 2201 2 Developer 2 200 to 800 750V 10V step DFU 2213 Toner End Count 50 to 200 200 50 sheets step Adjusts the number of prints...

Страница 131: ...overy from the energy saver mode in low temperature environment less than 15 C 2980 Waste Toner Count Displays the waste toner counter in the engine board SP3 xxx Process 3910 Ab Chrg Thermist 0 to 2...

Страница 132: ...oner end Even when toner end is detected there is a small amount of toner left in the AIO If a user wants to print with the AIO until all toner is used up then set this SP to 1 But then there is no to...

Страница 133: ...inter is in standby mode Ready 169 254 187 055 5056 Coverage Counter Display or does not display the coverage counter on the LCD 0 to 1 0 1 0 Not displayed 1 Displayed 5104 A3 Double Count Specifies w...

Страница 134: ...O 540 Korea 5307 Summer Time Lets you set the machine to adjust its date and time automatically with the change to Daylight Savings time in the spring and back to normal time in the fall This SP lets...

Страница 135: ...as hex code Example 00 00 Midnight 00 01 00 1 a m 01 and so on 7th The number of hours to change the time 1 hour 1 8th If the time change is not a whole number 1 5 hours for example digit 8 should be...

Страница 136: ...tion Method 5401 230 SDK Certification Device 5401 240 Detail Option Enalbes or disables the log out confirmation option Bit 0 Log out confirmation option 0 Enable default 1 Disable Selects the automa...

Страница 137: ...cancelled 1 ON Lockout is cancelled if a user ID and password are correctly entered after the lockout function has been executed and a specific time has passed Turns on or off the cancellation functio...

Страница 138: ...he access exclusion and password attack detection function 002 Password Max Num 50 to 200 200 1 Sets the number of passwords for the access exclusion and password attack detection function 003 Monitor...

Страница 139: ...Determines whether certification is required before a user can use the printer application 051 SDK1 0 or 1 0 1 0 ON 1 OFF Determines whether certification is required before a user can use the SDK ap...

Страница 140: ...1 On 0 No alarm 1 Sets the alarm to sound for the specified number transfer sheets for each paper size A3 A4 B4 B5 DLT LG LT HLT 5507 004 MaintenanceKit When switched on this function informs the Rem...

Страница 141: ...m Setting With Remote in use these SP codes can be set to issue an SC call when an SC error occurs If this SP is switched off the SC call is not issued when an SC error occurs 001 SC Call 0 or 1 1 1 0...

Страница 142: ...switches and the printer CSS counter 5801 010 GWWS NFA Deletes the Netfile NFA management files and thumbnails and initializes the Job login ID Netfiles Jobs to be printed from the document server us...

Страница 143: ...achine Operation Panel Component Name 5803 1 Cover Info Front and rear cover safety switches 0 Close 1 Open Front door open bit 0 Paper exit door bit 1 and 0 Rear cover bit 2 1 and 0 5803 2 Main Motor...

Страница 144: ...ay1 PaperEnd 0 Not end 1 End 5803 18 Tray1 RestSensor Remaining Paper Sensors bit 1 and 0 00 1 to 49 sheets 01 50 to 249 sheets 11 250 to 449 sheets 10 450 to 500 sheets 5803 19 Tray2 PaperEnd Not use...

Страница 145: ...per not detected 1 Paper detected 5803 32 Bank1 RestSensor Paper remaining sensors PFU 1 bit 1 and 0 00 1 to 49 sheets 10 50 to 249 sheets 11 250 to 449 sheets 01 450 to 500 sheets 5803 33 Bank1 Paper...

Страница 146: ...0 Paper not detected 1 Paper detected 5804 Output check Turns on electrical components individually for test purposes NOTE SP Modes other than those listed in this table are not used in the machine 5...

Страница 147: ...4 26 Bank1 Clutch 5804 27 Bank2 Clutch 5804 28 Dplx Mtr Normal L 5804 29 Dplx Mtr Normal H 5804 30 Dplx Mtr Revers L 5804 31 Dplx Mtr Revers H 5804 32 Dplx Mtr Long L 5804 33 Dplx Mtr Long H 5804 34 D...

Страница 148: ...ne number 5812 1 Telephone Use this to input the telephone number of the CE printed on the SP print mode printout 5812 2 Facsimile Use this to input the fax number of the CE printed on the SP print mo...

Страница 149: ...he RCG 1 to 90 30 1 second step 5816 009 RCG Write Timeout Specifies the write timeout interval when calling the RCG 1 to 100 60 1 second step 5816 010 RCG Read Timeout Specifies the read timeout inte...

Страница 150: ...he expiration of the certification 5816 062 HTTP Proxy use This SP setting determines if the proxy server is used when the machine communicates with the service center 0 or 1 0 1 step 0 HTTP Proxy not...

Страница 151: ...is ignored This name is customer information and is not printed in the SMC report 5816 067 Cer Updt Cond Displays the status of the certification update 0 The certification used by embedded RCG is set...

Страница 152: ...escue certification is being recorded 18 The rescue certification of No 17 has been recorded and the GW URL is being notified of the failure of the certification update 5816 068 Cer Abnml Cause Displa...

Страница 153: ...ndicate that no Remote certification exists 5816 090 CERT Subject Displays the common name of the Remote certification subject CN the following 17 bytes Spaces are displayed as underscores _ Asterisks...

Страница 154: ...nstl ID Allows entry of the number of the request needed for the embedded RCG device 5816 203 Instl Reference Executes the inquiry request to the Remote GateWay URL 5816 204 Instl Ref Result Displays...

Страница 155: ...08 Instl Error Code DisplaysanumberthatdescribestheerrorcodethatwasissuedwheneitherSP5816 204 or SP5816 207 was executed Cause Code Meaning Illegal Modem Parameter 11001 Chat parameter error 11002 Cha...

Страница 156: ...rseas without the correct international prefix for the telephone number 2387 Not supported at the Service Center 2389 Database out of service 2390 Program out of service 2391 Two registrations for sam...

Страница 157: ...e content of a flash memory card to the NVRAM on the control board 5828 Network Setting This machine supports both Internet Protocols IPv4 and IPv6 IPv6 is the next generation protocol designed by the...

Страница 158: ...28 091 Web Disables or enables the Web operation 0to1 1 0 OFF 1 ON 5828 145 Active IPv6 Link Local This is the IPv6 local address referenced on the Ethernet or wireless LAN 802 11 in the format Link L...

Страница 159: ...ess consists of 128 bits divided into 8 blocks of 16 bits aaaa bbbb cccc dddd eeee ffff gggg hhhh The prefix length is inserted at the 17th byte Prefix Range 0x0to0x80 The initial setting is 0x40 64 F...

Страница 160: ...page of the web system 0 to 1 1 1 0 Not display 1 Display 238 Web supplies Link Displays or does not display the link to Consumable Supplier on the top page and link page of the web system 0 to 1 1 1...

Страница 161: ...the engine firmware 5840 IEEE 802 11 006 Channel max Sets the maximum range of the bandwidth for the wireless LAN This bandwidth setting varies for different countries 1 to 14 11 NA 13 EU 14 JPN 1 JP...

Страница 162: ...11 Key4 Reserved This SP is displayed only when the IEEE802 11 card is installed 042 Fragment Thresh Adjusts the fragment threshold for the IEEE802 11 card 256 to 2346 2346 1 This SP is displayed onl...

Страница 163: ...on related 3 Address book related 4 Machine management related 5 Output related printing delivery 6 Repository related 001 Setting 1 Default 00000000 do not change Netfiles Jobs to be printed from the...

Страница 164: ...ver 5845 4 Number of Retries 0to99 3 1 Determines the number of retries before the machine returns to standby after an error occurs during an image transfer with the delivery or SMTP server 5845 22 In...

Страница 165: ...automatically However at this point the address book can be accessed by only the system administrator or key operator 5 Enter the SP mode and do SP5846 041 After this SP executes successfully any user...

Страница 166: ...lling the new HDD 053 Clear Backup Info Deletes the address book uploaded from the SD card in the slot 2 Deletes only the files uploaded for that machine This feature does not work if the card is writ...

Страница 167: ...ok Specifically this SP limits the password entry to lower case and defines the length of the password 0 to 32 0 1step This SP does not normally require adjustment This SP is enabled only after the sy...

Страница 168: ...require adjustment This SP is enabled only after the system administrator has set up a group password policy to control access to the address book 094 Encryption Start Shows the status of the encrypt...

Страница 169: ...tervalTime DFU 1 to 100 1 1 5848 217 Timing DFU 0 to 2 0 1 0 Transmission off 1 Transmission 1 by 1 2 Periodic transmission 5849 Installation Date Displays or prints the installation date of the machi...

Страница 170: ...1 ON 0 OFF Switches on the debug log feature The debug log cannot be captured until this feature is switched on 0 to 1 0 1 0 OFF 1 ON 002 Target 2 HDD 3 SD Selects the destination where the debugging...

Страница 171: ...xecute if there is no log on the HDD with no key specified 011 Erase HDD Debug Erases all debug logs on the HDD 012 Erase SD Card Debug Erases all debug logs on the SD Card If the card contains only d...

Страница 172: ...errors 002 Controller SC 0 OFF 1 ON Stores SC codes generated by GW controller errors 003 Any SC 0 to 65535 0 1step 004 Jam 0 OFF 1 ON Stores jam errors 5859 Debug Log Save Key 001 Key 1 These SPs al...

Страница 173: ...ween POP authentication and connection with SMTP Communication stops if this time is exceeded 5860 9 Mail Receive Protocol Selects the protocol for the mail reception 0 to 3 1 1 0 No reception 1 POP3...

Страница 174: ...prescribed time 5860 21 MDN Res RFC2298 Determines whether RFC2298 compliance is switched on for MDN reply mail 0 to 1 1 1 0 No 1 Yes 5860 22 IMAP4Aut FieldRep If SMTP authentication is enabled this...

Страница 175: ...rites to flash ROM the common proof for validating the device for Remote specifications Note These SP settings are required to connect Remote or must also be set after the board is replaced Even if Re...

Страница 176: ...more see HDD Encryption in the chapter Installation 5888 Person Info Prot Selects the protection level for logs 0 to 1 0 1 0 No authentication No protection for logs 1 No authentication Protected log...

Страница 177: ...1dot 4 Horizontal 2dot 5 Grid pattern Small 6 Grid pattern Large 7 Argyle Pattern Small 8 Argyle Pattern Large 9 Trimming Area 10 Horizontal Stitch 11 Checker Flag 5907 Plug Play Sets the brand name a...

Страница 178: ...er the user replaces the fusing unit Yes Meterchargemodeenabled Thissettingisformachineswheretheservicetechnician has responsibility for servicing the machine Alert messages are not displayed when the...

Страница 179: ...0 001 is set to Yes In order for the OPC alerts to display near end end of service life for the AIO both SP5930 001 and SP5930 003 must be set to Yes 5990 SP Print Mode 5990 1 All Data List Prints sum...

Страница 180: ...7403 009 Latest 8 7403 010 Latest 9 7502 Counter Paper Jam Displays the total number of jams Display range 0000 to 9999 7504 Paper Jam Loc Displays the total number of jams by location A Paper Late er...

Страница 181: ...023 23 Regist Duplex OFF 7504 024 24 Regist SN ON 7504 025 25 Paper Exit SN OFF 7504 032 32 Paper Exit SN ON 7504 049 49 Dup Entrance OFF 7504 050 50 Dup Entrance ON 7504 051 51 Dup Inverter OFF 7504...

Страница 182: ...SEF 7506 160 DLT SEF 7506 164 LG SEF 7506 166 LT SEF 7506 172 HLT SEF 7506 255 Others 7507 Dsply P Jam Hist Displays the copy jam history in groups of 10 starting with the most recent 10 jams Display...

Страница 183: ...07 008 Latest 7 7507 009 Latest 8 7507 010 Latest 9 Paper Size Code hex Paper Size Code hex A4 LEF 05 B4 SEF 8D A5 LEF 06 B5 SEF 8E B5 LEF 0E DLT SEF A0 LT LEF 26 LG SEF A4 HLT LEF 2C LT SEF A6 A3 SEF...

Страница 184: ...he PM counter Important If a technician replaces the PM items reset this counter after replacing these items 7804 1 Paper 7804 2 Trans Roller 7804 3 Paper Feed Roller 7804 4 Fusing unit 7807 Reset SC...

Страница 185: ...ridge info Displays information about the cartridge Returns a value of 0 if the number stored in the cartridge is not recognized This is information on the AIO ID Chip so if the cartridge is not insta...

Страница 186: ...to 3 7931 010 EDP Code Displays the toner order code the code is a string of ASCII characters 7931 011 Serial No Displays an ASCII string that identifies the manufacturer Note This data is originally...

Страница 187: ...Date Displays Year Month Date when toner end occurred 7931 020 Pcon Rotation Time 1 Displays a number in the range 0 to 00000000 this is the count for OPC rotation Note This information resides at fou...

Страница 188: ...nductor end 7932 004 Pre Alert Condition Displays the previous alert condition of the each part in the AIO This SP is displayed with hexadecimal number bit 0 Toner near end bit 1 Toner end bit 2 Waste...

Страница 189: ...r of the previous AIO 7935 002 1 Install Date Saves the installation date of the previous AIO 7935 003 1 R Total Counter Saves the total counter of the previous AIO 7935 004 1 Refill Flag Saves the re...

Страница 190: ...ncluding service reports SP8XXX Data Log 2 The SPs in this group are prefixed with a letter that indicates the mode of operation The mode of operation is referred to as an application Before reading t...

Страница 191: ...ted pages Blank pages in a duplex printing job Reports printed to confirm counts All reports done in the service mode service summaries engine maintenance reports etc Test prints for machine image adj...

Страница 192: ...2 pages on 1 side 2 Up 842x 7 4 4 pages on 1 side 4 Up 842x 8 6 6 pages on 1 side 6 Up 842x 9 8 8 pages on 1 side 8 Up 842x 10 9 9 pages on 1 side 9 Up 842x 11 16 16 pages on 1 side 16 Up 842x 12 Boo...

Страница 193: ...A3 844x 2 A4 844x 3 A5 844x 4 B4 844x 5 B5 844x 6 DLT 844x 7 LG 844x 8 LT 844x 9 HLT 844x 10 Full Bleed 844x 254 Other Standard 844x 255 Other Custom These counters do not distinguish between LEF and...

Страница 194: ...sure the service life of the feed rollers These counts are based on output timing Blank sheets covers chapter covers slip sheets are also counted During duplex printing pages printed on both sides cou...

Страница 195: ...2x 7 Other 852x 8 Inside Fold 852x 9 Three IN Fold 852x 10 Three OUT Fold 852x 11 Four Fold If stapling is selected for finishing and the stack is too large for stapling the unstapled pages are still...

Страница 196: ...g BW Coverage BW Pages 8601 011 Cvg BW Pages Coverage BW Percent 8617 SDK Apli Counter CTL 0 to 9999999 0 1 These SPs count the total printout pages for each SDK applicaion 8617 1 SDK 1 8617 2 SDK 2 8...

Страница 197: ...an other machines in the market that can only measure in increments of 10 10 steps 0 to 100 0 1 8851 Cvr Cnt 0 10 These SPs count the percentage of dot coverage for K toner 0 to 9999999 8851 011 0 to...

Страница 198: ...their compliance with ISO Standards 0 to 9999999 0 1 8941 001 Operation Time Engine operation time Does not include time while controller is saving data to HDD while engine is not operating 8941 002...

Страница 199: ...d below Use this SP as a quick reference to see the total counts of the corresponding SP codes listed below Note This machine supports K printing only so the counts for 015 and 017 are identical 8999...

Страница 200: ...3 Appendix SP Mode Tables 102 3...

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