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Toscana-P1/Toscana-P1N/Piemonte-P1N

Machine Code: J007/J010/J011

Repair Center Manual

May. 26th, 2006

Subject to change

Содержание J007

Страница 1: ...Toscana P1 Toscana P1N Piemonte P1N Machine Code J007 J010 J011 Repair Center Manual May 26th 2006 Subject to change...

Страница 2: ...error 17 SC972 Flash ROM verify error 17 SC973 EEPROM write error 17 SC978 Left ink collection tank 17 SC984 DRV circuit temperature abnormal 18 SC986 Humidity sensor abnormal 18 SC988 Air sensor abn...

Страница 3: ...Tank 42 Printer Not Operating Properly 43 Right Front Door 45 Top Cover 45 Tray 2 45 4 Important Procedures Preparing for Test Printing 47 Adjusting Paper Feed 48 Nozzle Blockage Check 49 Print Head...

Страница 4: ...ting 63 Before Transporting from Repair Center to Customer Site 63 Before Transporting from Customer Site to Repair Center 63 What You Need 64 Packing a Machine with Instapak 67 Before You Use Instapa...

Страница 5: ...4...

Страница 6: ...1 Before You Begin Swap and Repair Flow 5 1...

Страница 7: ...peration panel or with the printer driver If you are using the PCL printer driver however the checks and adjustments can be done on the operation panel only These checks and adjustments are not provid...

Страница 8: ...done with the RPCS printer driver only 1 Confirm that paper is loaded in the printer 2 Open the printer driver For example click Start Settings Printer to open the Printers folder then right click an...

Страница 9: ...Driver Do the print and check with the operation panel Use this procedure if the machine is not connected to a PC or if the connected computer has the PCL printer driver The PCL printer driver is not...

Страница 10: ...Colors uneven Any lines crooked or broken Any white spots or streaks 2 If you see one or more of these problems as shown in the illustration above do the print head cleaning procedures See p 50 Print...

Страница 11: ...2 Arrival Check 10 2...

Страница 12: ...procedures see Print Head Cleaning in 5 Important Procedures SC CODE ERRORS Refer to the table below to find the error that best describes the problem then go to the appropriate page SC Error Code Pa...

Страница 13: ...Vertical motor error p 20 SC996 No input from the horizontal encoder sensor p 20 SC997 Horizontal encoder abnormal p 20 SC999 Maintenance stepper motor out of position p 21 UNRECOVERABLE JAMMING Jam...

Страница 14: ...l p 27 Tray 2 Paper feed failure PFU Tray 2 p 28 Paper transport jam PFU Tray 2 p 28 PFU Tray 2 p 29 PRINTER DISPLAY ERRORS Operation Panel Error Page Bypass Tray Bypass tray unit defective p 30 Cover...

Страница 15: ...ROBLEMS Problem Page Bi directional Printing On Envelopes p 37 Bypass Tray Not Recognized by Printer Driver p 37 Duplex Unit Printer does not detect open duplex cover p 37 Printer does not detect impr...

Страница 16: ...ank p 43 Ink collection tank near end alert appears after tank replacement p 43 Printer Not Operating Properly No LEDs light on operation panel p 43 Printer operation panel LED lights briefly p 44 Pri...

Страница 17: ...l was detected for the USB chip Probable Cause USB chip defective Location Control board Procedure 1 Cycle printer on off check result 2 Replace control board SC970 Flash ROM erase error Description O...

Страница 18: ...e to an IC card After firmware was written the data on the IC card in the data on the flash ROM were determined to be incompatible This SC is logged it does not appear on the printer operation panel P...

Страница 19: ...Procedure 1 Cycle printer on off check result 2 Check fan operation 3 Replace control board SC986 Humidity sensor abnormal Description An abnormality was detected in the humidity sensor Probable Cause...

Страница 20: ...elers of the ink level sensor missing or out of position Film encoder dirty Maintenance unit defective Location Print head ink tank feelers of the ink level sensor encoder film strip maintenance unit...

Страница 21: ...ld not be detected Probable Cause No input from horizontal encoder sensor encoder sensor signal did not change encoder strip is dirty or scratched horizontal motor not rotating Location Encoder film s...

Страница 22: ...ut of position Description Maintenance HP sensor motor failed to detect the motor position even though the motor was rotating Probable Cause Maintenance motor not rotating maintenance motor HP sensor...

Страница 23: ...with the printer Replacement Procedure 1 Clean transport belt 2 Replace Registration Sensors 1 2 3 Replace Multi Bypass Tray 4 Replace the printer Paper exit jam Bypass tray Description After the tra...

Страница 24: ...move jammed paper paper scraps etc 3 Replace duplex unit Duplex transport jam Description After the trailing edge sensor detected the trailing edge of the paper fed to the duplex unit for duplex inver...

Страница 25: ...at start of print job Description Paper jammed at power on or during printer initialization trailing edge sensor ON Probable Cause The signal of the trailing edge sensor did not change or paper feed c...

Страница 26: ...Check the maintenance unit 3 Replace maintenance unit Jam between trailing edge sensor and registration sensor Description The leading edge of the inverted paper from the duplex unit is not detected...

Страница 27: ...rled 6 Confirm that the type of paper can be used with the printer 7 Confirm that the paper cassette is installed correctly Remove the cassette and set it again 8 If another paper cassette is availabl...

Страница 28: ...did not change Location 1st 2nd registrations sensors Service Center Procedure 1 Confirm that rear paper guide is set correctly Replacement Procedure 1 Replace inverter guide 2 Replace trailing edge...

Страница 29: ...Confirm that the paper is not curled 5 Confirm that the type of paper can be used with the printer 6 Confirm that the paper cassette is loaded correctly Remove the cassette and set it again 7 If anoth...

Страница 30: ...dure 1 Clean transport belt 2 Replace TE sensor 3 Replace Tray 2 PFU Tray 2 Description After paper was fed from the PFU Tray 2 the trailing edge sensor detected the trailing edge and switched ON but...

Страница 31: ...s unit 2 Replace control board 3 Replace the printer Cover Top cover open Description Top cover is open Probable Cause Signal of the cover open sensor did not change or top cover sensor leaf spring is...

Страница 32: ...Replacement Procedure 1 Replace duplex cover switch 2 Replace duplex unit Duplex unit defective Description Duplex unit is not installed properly Probable Cause Duplex unit locks defective duplex unit...

Страница 33: ...ink cartridge cover right front door 2 Replace operation panel 3 Replace the FFC Flat Film Connector Ink cartridge not set Description Ink cartridge is not inserted properly Probable Cause Printer can...

Страница 34: ...ot operating Location Control board print head ink tank ink supply pump motor Service Center Procedure 1 Determine if ink out alert continues even after replacing ink cartridge 2 Confirm that ink out...

Страница 35: ...per cassette Replacement Procedure 1 Replace the lift plate of Tray 2 2 Replace bottom plate lift spring of Tray 2 3 Replace PFU Tray 2 Paper size error Description Printer recognized different paper...

Страница 36: ...Temperature humidity sensor print head temperature sensor control board Service Center Procedure 1 Determine if ambient temperature is out of range 10oC to 32oC 50oF to 89 6oF 2 Try again once the tem...

Страница 37: ...le Cause The tray selection is incorrect Location None Service Center Procedure 1 Check printer driver settings to determine if selected paper tray is the same as the tray selected in printer operatio...

Страница 38: ...rd Bypass Tray Not Recognized by Printer Driver Description Printer does not recognize bypass tray unit Probable Cause The bypass unit detection signal did not change Location Bypass unit or control b...

Страница 39: ...ge Quality Image appears dirty smeared Description The printed image is smeared scratchy spotted Probable Cause Paper dust paper dirty Location Gap between print head and paper during printing print h...

Страница 40: ...Flushing 1 time 10 Adjust line feed For more details about printing a Nozzle Check pattern adjusting line feed and setting the print position pleaserrefertoSection 4 Troubleshooting oftheServiceManua...

Страница 41: ...the results 4 Do Head Cleaning 3 times 5 Do Head Flushing 1 time Replacement Procedure 1 Do Head Cleaning 3 times 2 Do Head Flushing 1 time 3 Replace print head 4 Replace control board Ink ejects imp...

Страница 42: ...horizontal Service Center Procedure 1 Print a Nozzle Check Pattern and check the results 2 Check the amount of line feed during printing 3 Do Head Cleaning 3 times 4 Do Head Flushing 1 time 5 Adjust...

Страница 43: ...igger the ink cartridge not set alert Probable Cause Cartridge cover sensor signal did not change Location Ink cartridge cover sensor control board Service Center Procedure None Replacement Procedure...

Страница 44: ...appears after tank replacement Description Even after a new ink collection tank was installed and the printer reset the ink collection tank near end alert appeared after printing only a few sheets Pr...

Страница 45: ...ve no PSU control signal is output Location Control board PSU Service Center Procedure 1 Check power supply connection 2 Make sure the power supply rating is correct Replacement Procedure 1 Replace co...

Страница 46: ...open but not detected Description Open the top cover does not trigger the cover open alert when the printer is not in sleep mode Probable Cause Signal of the cover open sensor did not change Location...

Страница 47: ...Location PFU optional tray control board Service Center Procedure None Replacement Procedure 1 Replace PFU Tray 2 2 Replace control board 3 Troubleshooting 46 3...

Страница 48: ...panel The test prints and adjustments described in this section can also be done with the printer driver For more details about doing these test prints and adjustments with the printer driver please...

Страница 49: ...and push Enter 3 Select Pr Test Print and push Enter The test pattern prints 1 Examine the test print Note the number of the best pattern The best pattern is the pattern where the horizontal lines sh...

Страница 50: ...es The first sample below is normal the second sample shows white patches 1 Note which colors are not printing normally 2 Do the print head cleaning procedure for the print head that is blocked Do Hea...

Страница 51: ...s and push Enter 5 Wait for cleaning or flushing to finish This may require a few minutes to complete 6 Push Online to leave the menu mode 7 Print another Nozzle Check pattern see previous section to...

Страница 52: ...ttern The best pattern is the gray square with straight vertical lines on both sides The pattern setting is read as a matrix value from the pattern For example if the best pattern is in column 2 line...

Страница 53: ...n After folding the test print in half parallel to its long edge as shown above the adjustment value in the Read Direction is the difference between the single vertical line and cross vertical line th...

Страница 54: ...9 Enter the adjustment for the Feed Direction determined in Step 9 and push Enter 10 Push Online to leave the Menu mode Adjusting Registration 53 4...

Страница 55: ...head cleaning or head flushing and requires more time to complete Only one print head at a time can be cleaned with this procedure 1 Push and hold down and for 3 sec then push Execute to enter the SP...

Страница 56: ...h Enter The print head is flushed In addition to flushing drive cleaning is also performed with the piezo element switching on and off Once drive cleaning is completed for the selected print head Bit...

Страница 57: ...4 Important Procedures 56 4...

Страница 58: ...cloth Flushing Gate Unit Clean with damp cloth Friction Pad Paper Trays Clean with damp cloth Ink Collection Tank Replace then reset counter with SP5003 Firmware Update Update with latest version of...

Страница 59: ...available with the PCL printer driver 1 Confirm that paper is loaded in the printer 2 Open the printer driver from the desktop For example click Start Settings Printer to open the Printers folder the...

Страница 60: ...he name of the file that you want to print Select the correct filename for the printer model and paper size Model Name Product Name Filename GX3000 GX3050 A4 Toscana A4 Tos_A4_QAcheckchart prn GX5050...

Страница 61: ...Do Head Cleaning 3 times 2 Do Head Flushing once Encoder Check No white vertical lines streaks 1 Clean horizontal encoder film strip with al cohol 2 Replace encoder Offset Check Ruled Lines No line s...

Страница 62: ...J7478010 for the P G1 Four cleaning cartridges one for each ink tank these part numbers may change in the future 1 K J751 8020 2 C J751 8120 3 M J751 8220 4 Y J751 8320 1 Turn the printer on 2 When t...

Страница 63: ...e initial ink fill counter resets at the end of washing The next time the ink cartridges are installed and the printer is switched on the initial filling sequence will begin Do not install the ink car...

Страница 64: ...ageiftheinkcartridges leak New Ink Cartridges New ink cartridges should always be provided with a repaired machine Toscana P1 P1n C M Y K Medium Size Cartridges Piemonte P1N C K Medium Size Cartridges...

Страница 65: ...tion Name Ink Cartridges Needed GX3000 GX3050 Toscana P1 C M Y K Medium Size Cartridges GX5050 Piemonte P1 C K Medium Size Cartridges M Y Large Size Cartridges The large M Y cartridges are required fo...

Страница 66: ...Box Specifications Toscana All measurements are millimeters The illustration is not drawn to scale Before Transporting 65 6...

Страница 67: ...Piemonte All measurements are millimeters The illustration is not drawn to scale 6 6 Preparing a Machine for Transport 66 6...

Страница 68: ...InstaPak Kit is recommended over the InstaPak Quick Kit if available The dimensions of the packing boxes must be at least as large as the original boxes Model Name Production Name mm W x D x H inches...

Страница 69: ...pray Gun The foam begins to form a few seconds after the mixture is sprayed into the bag and then gradually begins to harden More can be added if the first injection of foam is not sufficient Place th...

Страница 70: ...Left Right Instapak for Toscana 1 Instapak for Toscana 2 Left Right Instapak for Toscana 3 Instapak for Toscana 4 Packing a Machine with Instapak 69 6...

Страница 71: ...stapak Quick Packing Instapak Quick consists of pre packaged packets of liquid that form urethane foam with application of pressure This system does not use a spray gun The packets are inserted betwee...

Страница 72: ...allows them to mix to instantly start forming urethane foam This eliminates the need for a spray gun Toscana Left Right Instapak Quick for Toscana 1 Instapak Quick for Toscana 2 Two packets have been...

Страница 73: ...Toscana 4 One packet is placed in front of the machine left then one packet is placed on the left and one on the right side of the machine Instapak Quick for Toscana 5 Finally one packet is placed beh...

Страница 74: ...into the box left then the machine placed on top of the packets right Left Right Instapak Quick for Piemonte 3 Instapak Quick for Piemonte 4 One packet is placed on the left and one on the right side...

Страница 75: ...MEMO 74...

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