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Technicians Version

Date: 25

February 2010

Aficio SP3400n

Aficio SP3410dn

Technicians Service Guidelines

Version: 1.0

Classification: Ricoh Family Group Internal Use Only

Created by: National Support Department

Page 1 of 20

Last Printed: 25-Feb-10

Содержание Aficio SP 3400N

Страница 1: ...Date 25th February 2010 Aficio SP3400n Aficio SP3410dn Technicians Service Guidelines Version 1 0 Classification Ricoh Family Group Internal Use Only Created by National Support Department Page 1 of 20 Last Printed 25 Feb 10 ...

Страница 2: ...25 02 2010 Aficio SP3400n 3410dn Service Guidelines DOCUMENT REVISION IST REVISION DATE CHAPTER PAGE S DESCRIPTION 2 ...

Страница 3: ...TED ENVIRONMENTS 9 4 PRODUCT USER REMARKS 10 5 ENVIRONMENTAL HEALTH AND SAFETY 11 5 1 GENERAL 11 6 PRODUCT TRAINING 12 7 INSTALLATION 13 7 1 GENERAL 13 7 2 MINIMUM SPACE REQUIREMENTS 13 7 3 INSTALLATION TIME 13 7 4 METER CHARGE SETTINGS AT INSTALLATION 13 8 SERIAL NUMBER 14 8 1 1 MAINFRAME 14 9 TECHNICAL DOCUMENTATION 15 9 1 RICOH TECHNICAL BULLETIN R T B 15 9 2 MODIFICATION BULLETIN M B 15 9 3 SE...

Страница 4: ...10 1 HELPDESK 16 10 2 FAULT ESCALATION PROCEDURE 16 11 WARRANTY 17 12 COST PERFORMANCE DATA 18 12 1 PRODUCT DESIGN LIFE 18 12 2 RELIABILITY TARGETS 18 12 2 1 AVERAGE MONTHLY VOLUME 18 12 2 2 MAXIMUM MONTHLY VOLUME 18 12 3 PM PARTS 18 12 4 SUPPLIES PRICING 19 13 QUICK REFERENCE GUIDE 20 4 ...

Страница 5: ...refer to Section 11 for full details on Warranty cover on this product 1 4 CAUTIONS Ricoh carries out a continuous program of product development and improvement Therefore specifications parts code numbers and prices are subject to change and should always be verified with current documentation Whilst every effort has been made to ensure the accuracy of information in this document Ricoh cannot ac...

Страница 6: ... Duplex Printer 406585 NRG 3410DN Mono Duplex Printer 406587 Power Lead Power Lead 11756 12 Month Warranty Card Warranty Card 960484 Operating Instructions OI In box Please order with each machine 2 2 EXTERNAL OPTIONS Option Name EDP code Paper Feed Unit TK1080 406496 2 3 MODEL OVERVIEW Model NIC Duplex Unit Optional Memory Optional Paper Tray PCL SP3400n Yes No No Yes Yes SP3410dn Yes Auto No Yes...

Страница 7: ...aper 250 sheets 80gsm Paper capacity Output Tray Face down 125 sheets Main tray A4 A5 Letter Legal B5 HLT A6 Executive Postcard Custom Size Max 216 x 356mm Min 90 x 148mm By pass tray A4 A5 A6 Letter Legal B5 HLT Executive Postcard Envelope Custom size Max 216 x 356mm Min 90 x 148mm Duplex A4 Letter Legal Paper size Optional paper feed unit A4 LT LG B5 HLT A5 Main tray 52 162gsm By pass tray 52 16...

Страница 8: ...00n 12 5 kg including consumables SP3410dn Power rating EU 220 to 240V 50 60Hz Maximum Less than 880 W Ready mode Less than 120 W Power consumption Power save mode 70 w energy save mode 1 5 w energy save mode 2 Warm up time 30 seconds or less Sound power level Standby Less than 40db Printing Less than 65 8db Energy saver Less than 40 db 8 ...

Страница 9: ...Warm up time Less than 30 seconds First print time Less than 8 seconds Duplex print Supported SP3410dn only Interface option USB 2 0 10 100 base TX Network Protocol TCP 1P IPP Memory Standard 64MB Operation system PCL windows XP 2000 20003 server Vista 2008 Server PS3 windows XP 2000 20003 server Vista 2008 Server Macintosh 10 2 8 10 5 10 6 3 2 SUPPORTED ENVIRONMENTS For latest support information...

Страница 10: ...25 02 2010 Aficio SP3400n 3410dn Service Guidelines 4 PRODUCT USER REMARKS 10 ...

Страница 11: ...10dn Service Guidelines 25 02 2010 5 ENVIRONMENTAL HEALTH AND SAFETY 5 1 GENERAL Ricoh products conform to various UK and European safety standards Please contact RUK Environmental Department for specific information 11 ...

Страница 12: ...fer to the Training Guide that can be obtained from Contact Email Telephone Kimberly Scarrott kimberly scarrott ricoh co uk 01604 885374 Claire Jeffreys claire jeffreys ricoh co uk 020 8261 4060 Product training documents are available on the Ricoh training website which can be found at https www get u wice com secure 12 ...

Страница 13: ...below A Over 20 cm B Over 20 cm C Over 10 cm D Over 70 cm 7 3 INSTALLATION TIME The following times are given as a guideline for experienced technicians after unpacking PERIPHERALS INSTALLATION TIME MINUTES Mainframe 30 Paper feed unit 5 7 4 METER CHARGE SETTINGS AT INSTALLATION If you wish to sell the machine on a cost per print basis the counter can be obtained by pressing To be confirmed User T...

Страница 14: ...27 S57 Y MM XXXXX Aficio SP3410dn M013 27 S58 Y MM XXXXX Y The last digit of the year of production MM Month of production Range Japan production 01 Jan to 12 Dec Sindo Ricoh production 13 Jan to 24 Dec RPL production 25 Jan to 36 Dec RIF production 37 Jan to 48 Dec REI production 49 Jan to 60 Dec RAI production 61 Jan to 72 Dec Dongan China 73 Jan to 84 Dec SRF production 85 Jan to 96 Dec XXXXX T...

Страница 15: ...PARTS CATALOGUES Service Manuals Parts Catalogues Operating Instructions Modification Bulletins and Technical Bulletins are available for download from the technical support website which can be found at www tessa support com Operating instructions are also supplied as standard with the machines in electronic format Additional copies may be purchased using the code DOCUMENTATION EDP CODE SUPPLIED ...

Страница 16: ...h access to the Product Help may be refused if the above criteria are not met The RUK Helpdesk can be contacted on 0845 300 7050 After contacting the RUK Helpdesk the onus is on the Dealer to inform us of their progress 10 2 FAULT ESCALATION PROCEDURE The National Support Department can provide a specialist on site service in resolving product problems Before requesting assistance the Service Mana...

Страница 17: ... to provide their own servicing during the warranty period in which case the machine is supplied with one year s warranty on manufacturer fitted parts only Please refer to Dealer Service Operations Manual for further details on warranty procedures The onsite warranty service will be provided by Technical Support Group Ltd Adelaide House 12 King Edward Road Brentwood Essex CM14 4HL Tel 0870 417 601...

Страница 18: ...nced technicians They are intended for planning purposes only since the actual performance may vary due to environment customer requirements geographical situation and machine population A preventative maintenance policy P M is recommended to minimise machine downtime and prevent unnecessary unscheduled maintenance calls E M Mean Prints Before Failure Target 35k prints 12 3 AVERAGE MONTHLY VOLUME ...

Страница 19: ... Ricoh Print Cartridge SP 3400 HY Black High Yield 1 406515 NRG Print Cartridge SP 3400 HY Black High Yield 1 5K Note The above pricing is Standard Dealer Transfer Price and does not include applicable discounts Consumable yields will vary depending upon the coverage The above calculations are measured using ISO IEC19752 The SP3400n 3410dn are supplied with a starter AIO its yield is approximately...

Страница 20: ...584 6 Ricoh Aficio SP3410dn 406585 6 NRG SP3410dn 406587 6 Paper Feed Unit TK1080 406496 6 Power Lead 11756 6 12 Month Warranty Card 960484 6 Average Monthly Volume 700 Prints 18 Maximum Monthly Volume 3 300 Prints 18 Supplies Various 19 Please order with each machine NOTE Specifications EDP codes prices and part numbers are subject to change without notice 20 ...

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