Rice Lake SST4, Техническое руководство

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SST4 Washdown Printer
70 Visit our website www.RiceLake.com
6.9 Troubleshooting
NOTE:
If any problems occur that are not described above, please contact dealer.
Issue Solution
The printer is switched on but the LED
does not light up.
• Check the power supply.
Please see the Section 1.2 on page 2
The LED lights up red and printing is
interrupted.
• Check the software settings (driver settings) or command codes.
• Look for the error alert in the table in Section 6.10 on page 71 Error Alerts.
• Check whether the print mechanism is closed correctly.
Please see the Section 6.10 on page 71
The label stock passes through the
printer but no image is printed.
• Please make sure that the label stock is loaded the right side up and that it is the suitable mate rial.
• Choose the correct printer driver.
• Choose the correct label stock and a suitable printing mode.
The label stock jams during printing. • Clear the paper jam. Remove any label material left on the thermal printhead and clean the
printhead using a soft lint-free cloth dipped in alcohol.
Please see the Section 6.4 on page 65
There is no printed image on some
parts of the label.
• Check whether there is any label material or ribbon stuck to the thermal printhead.
• Check for errors in the application software.
• Check whether the starting position has been set correctly.
• Check the ribbon for wrinkles.
There is no printed image on part of the
label or the image is blurred.
• Check the thermal printhead for dust or other dirt.
• Use the internal “~T” command to check whether the thermal printhead will carry out a complete
print job.
• Check the quality of the print medium.
The printed image is positioned
incorrectly.
• Check whether there is paper or dust covering the sensor.
• Check whether the label stock is suitable. Contact supplier.
• Check the paper guide settings.
Skipping labels during printing. • Check the label height setting.
• Check whether there is dust covering the sensor.
• Run the auto-detection function.
Please see the Section 3.2 on page 20
The printed image is blurred. • Check the darkness setting.
• Check the thermal printhead for dust or dirt.
Please see the Section 6.4 on page 65
The label dispenser is not functioning
normally.
• Check whether there is dust on the label dispenser.
• Check whether the label stock is positioned correctly.
Table 6-1. Troubleshooting