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Troubleshooting

Issue

Potential cause

Potential solution

Feedback or
"whistling"

Is your earmold or dome inserted correctly
in your ear?

Re-insert it.

Is the volume very loud?

Reduce the volume.

Is the receiver wire broken or the earmold
clogged?

Visit your hearing care professional.

Are you holding an object (e.g. a hat or a
telephone mouthpiece) close to the hearing
aid?

Move your hand away to create more
space between the hearing aid and the
object.

Is your ear full of wax?

Visit your physician.

No sound

Is the hearing aid turned on?

Turn it on.

Is there a battery in the hearing aid?

Insert a new battery.

Is the battery still good?

Replace with a new battery.

Is the receiver wire broken or the earmold
clogged?

Consult your hearing care professional.

Is your ear full of wax?

Visit your physician.

Troubleshooting

65

Содержание OMNIA 13

Страница 1: ...User guide ReSound Receiver In Ear hearing aids...

Страница 2: ...l number Model number Battery type Zinc Air 312 Zinc Air 13 Dome earmold type Closed dome Small Medium Large Open dome Small Medium Large Power dome Small Medium Large Tulip dome RIE earmold Program B...

Страница 3: ...aids from your ears 20 Using your hearing aids 22 Advanced options 31 Cleaning and caring for your hearing aids 38 Wireless accessories 49 Tinnitus Management 51 General warnings and cautions 60 Cyber...

Страница 4: ...4 Hearing aid information...

Страница 5: ...used by lay persons The hearing aid is intended to be fitted by qualified hearing care professionals Therapeutic indications Sensorineural conductive or mixed hearing loss Contra indications A hearing...

Страница 6: ...diometric air bone gap equal to or greater than 15 dB at 500 hertz Hz 1000 Hz and 2000 Hz Visible evidence of significant cerumen accumulation or a foreign body in the ear canal Pain or discomfort in...

Страница 7: ...nt includes an RF transmitter Complies with IMDA requirements Product is a Type B applied part UDI Unique Device Identification Date of manufacture Do not dispose of your hearing aids and batteries wi...

Страница 8: ...Getting to know your hearing aid Model 312 Open dome is shown yours may look different Inside battery compartment 8 Getting to know your hearing aid...

Страница 9: ...Model 13 Open dome is shown yours may look different Inside battery compartment Getting to know your hearing aid 9...

Страница 10: ...ome Closed dome Open dome Power dome Custom earmold Domes are all light gray Receivers Your receiver may have a microphone as shown here Your hearing aids are color coded Left blue Right red 10 Gettin...

Страница 11: ...Sports lock The sport lock helps keep your hearing aids in place when you are physically active Getting to know your hearing aid 11...

Страница 12: ...teries are harmful for the environment Therefore never try to burn them dispose of your used batteries according to your country s regulations or return them to your hearing care professional CAUTION...

Страница 13: ...e is one 2 Remove the packaging and protective foil from the new battery Wait for two minutes while the battery activates 3 Insert the new battery with the plus sign correctly positioned into the batt...

Страница 14: ...ring aids will turn off NOTE Keep spare batteries on hand Low battery alert when paired with wireless accessories NOTE Your batteries will drain faster when you use wireless functions like streaming f...

Страница 15: ...l Hearing aid Remote control Streaming Fully charged P P P Low 4 even tones P P x Depleted 3 even tones and 1 longer tone P x x These will work again when you insert a new battery Preparing your heari...

Страница 16: ...rking CAUTION If you have two hearing aids they may be programmed differently Do not swap them as this could damage your hearing Your hearing aids are color coded Left blue Right red If your hearing a...

Страница 17: ...place push the receiver dome into your ear canal 3 Push the dome far enough into your ear canal so that the wire rests against your head You can check in a mirror NOTE To avoid whistling ensure that t...

Страница 18: ...insert a hearing aid with a sports lock 1 Insert the hearing aid as usual 2 Tuck the sport lock into the bottom of the concha the part of your ear just outside the ear canal NOTE Sports locks may bec...

Страница 19: ...mold into your ear with a gentle twisting movement Move the earmold up and down and press gently Opening and closing your mouth may assist 3 Place the hearing aid behind your ear and ensure it is secu...

Страница 20: ...from your ears If your hearing aids have domes follow these instructions 1 Lift the hearing aid off your ear 2 Hold the receiver wire with your thumb and forefinger where it bends and pull the dome o...

Страница 21: ...ntarily 2 Using your thumb and index finger gently pull the earmold not the hearing aid or the wire loose from your ear If your earmold has a removal cord pull it gently to assist The removal cord is...

Страница 22: ...your hearing aid turns on after you close the battery door With this function activated you will hear a beep for each second of the delay period either 5 or 10 seconds Smart Start delays when sound co...

Страница 23: ...gs Music For listening to music Acoustic phone A special program for phone conversations Outdoor For outdoor use Telecoil phone Mic For use if you have a phone with a telecoil Telecoil loop Mic For us...

Страница 24: ...again NOTE If you have two hearing aids with synchronization enabled a change of program on one hearing aid automatically applies to the second hearing aid as well Streaming Sound to your hearing aid...

Страница 25: ...old it for three seconds Your hearing aids will beep to confirm the change The number of beeps indicates which program you have selected Continue pressing it to scroll through the programs available t...

Страница 26: ...other to ensure the volume is the same in both hearing aids Your hearing care professional can change the default settings and fill in the table below to record the new settings Button action Default...

Страница 27: ...e bottom part of the button Streaming Sound to your hearing aids Press the bottom part of the button and keep it pressed for three seconds Your hearing aids will start streaming from the audio device...

Страница 28: ...ng trouble hearing with the telecoil ask your hearing care professional to modify the function If there is no sound from your hearing aids in a teleloop system with an active Telecoil function the tel...

Страница 29: ...ring aid may be able to cancel the whistling 3 You can also try holding the telephone slightly away from the ear NOTE If you find it difficult to get a good result while using your mobile phone your h...

Страница 30: ...with the most stringent Standards of International Electromagnetic Compatibility Any degree of disturbance can be due to the nature of your particular mobile phone or of your wireless telephone servi...

Страница 31: ...g Aids feature as well NOTE For assistance with pairing and using these products with your hearing aids contact your hearing care professional Controlling your hearing aid with the mobile device app o...

Страница 32: ...you can allow your hearing aids to be adjusted remotely without having to visit your hearing care professional All you need is a compatible mobile device with internet enabled This allows you to Reque...

Страница 33: ...e to face assistance from your hearing care professional from home Phone Now optional If you place a magnet on the telephone receiver your hearing aids will automatically switch the telephone program...

Страница 34: ...al or mental health challenges The Phone Now magnet may affect sensitive medical devices electronic systems Seek advice from the manufacturers regarding appropriate safety measures when using the Phon...

Страница 35: ...foil from the magnet 3 Place the magnet on the phone CAUTION If you experience frequent signal loss or noise during calls move the Phone Now magnet to another place on the telephone receiver Only use...

Страница 36: ...one functionality the hearing aid on the non phone ear automatically attenuates Do not cover the phone loudspeaker opening with the magnet If the function does not work to your satisfaction moving the...

Страница 37: ...NOTE You must follow the processes below for both hearing aids even if synchronization is enabled Turning off wireless communication activating Flight Mode 1 Open and close the battery door on each he...

Страница 38: ...earing aids Cleaning tools These cleaning tools come with your hearing aids 1 Soft cloth 2 A brush with a battery magnet Your hearing care professional may give you a set of wax filters 38 Cleaning an...

Страница 39: ...se recommended products 4 Apply cosmetics perfume after shave hairspray lotions etc BEFORE putting on your hearing aids These products can damage or discolor your hearing aids 5 Never immerse your hea...

Страница 40: ...use an infection To avoid this clean your hearing aids as instructed Daily care and maintenance It is important to keep your hearing aids clean and dry on a daily basis Use the supplied cleaning tools...

Страница 41: ...to change domes You should change your domes every 3 months or more often according to the advice of your hearing care professional Incorrect dome replacement can result in a dome being left in your...

Страница 42: ...the receiver and discard This may require a bit of force 2 Push the new dome over the ribbed end of the receiver 3 Check that the dome is securely mounted by carefully lifting the lower part of the d...

Страница 43: ...instructions 1 Remove the used dome by pulling it off the receiver and discard This may require a bit of force 2 Push the largest petal back then press the tulip dome over the ribbed end of the receiv...

Страница 44: ...ifying that the collar completely covers the ribbed end of the receiver 4 Push the larger petal forward This illustration shows a correctly mounted tulip dome Ensure the large petal is outside the sma...

Страница 45: ...often you need to do this It will depend on how much wax your ears produce If you wear a dome remove it before following this process for replacing the wax filter You will need your box of wax filter...

Страница 46: ...and take out one of the tools Each tool has a small hook in one end and a new wax filter in the other 3 Insert the removal tip into the used wax filter and then pull the tool straight out It is impor...

Страница 47: ...ith the replacement filter 2 Gently press the replacement straight into the sound outlet until the outer ring is touching the sound outlet 3 Pull the tool straight out your new wax filter will remain...

Страница 48: ...aring aid battery in your mouth Keep hearing aid batteries away from pets children and people with cognitive intellectual or mental health challenges Never swallow batteries nor place them inside any...

Страница 49: ...ges programs and displays your settings A phone clip streams phone conversations and stereo sound to both hearing aids and doubles as a remote control A body worn microphone is a microphone that can b...

Страница 50: ...nfirm the connection For information about how to pair your hearing aids with a wireless accessory see the user guide for the relevant wireless accessory NOTE Please contact your hearing care professi...

Страница 51: ...rget population is primarily the adult population over 18 years of age This product may also be used with children 12 years of age or older However children and physically or mentally disabled users w...

Страница 52: ...on a shore Modulation level and speed can also be configured to your likes and needs An additional feature can be enabled by your hearing care professional that allows you to select predefined sounds...

Страница 53: ...T To assist habituation to tinnitus this needs to be audible The ideal level of the TSG module therefore should be set so that it starts to blend with the tinnitus and so that you can hear both your t...

Страница 54: ...ofessional has enabled the TSG functionality during fitting of the hearing aid NOTE To use smartphone apps the hearing aid must be connected with the smartphone or mobile device TSG Technical specific...

Страница 55: ...e in tinnitus perception you should discontinue use of the sound generator and seek medical evaluation Target population The target population is primarily the adult population over 18 years of age Th...

Страница 56: ...tool to generate sounds to be used with appropriate counselling and or in a tinnitus management program to relieve patients suffering from tinnitus Warning information WARNING Sound generators can be...

Страница 57: ...fort in the ear Discontinue use of the sound generator and consult promptly with your hearing care professional if you experience changes in the tinnitus perception discomfort or interrupted speech pe...

Страница 58: ...or review of any other available information concerning the prospective user that the prospective user has any of the following conditions 1 Visible congenital or traumatic deformity of the ear 2 His...

Страница 59: ...ommendations the user should not use the sound generator for more than eight 8 hours a day when it is set to a level of 85 dB SPL or above When the sound generator is set to levels of 90 dB SPL or abo...

Страница 60: ...her types of radiation such as burglar alarms room surveillance systems mobile phones metal detectors and radio equipment will not damage your hearing aids However they may briefly affect the sound qu...

Страница 61: ...hearing aid is malfunctioning e g you hear distorted or unusual sound contact your hearing care professional A malfunctioning hearing aid can damage your hearing In general exposure to loud sounds ca...

Страница 62: ...aids they may be programmed differently Do not swap them as this could damage your hearing Your hearing aids are color coded Left blue Right red If your hearing aids are not color coded ask your hear...

Страница 63: ...h other wireless devices It is possible but not likely that other electronic devices will be affected If this happens move the hearing aid away from the affected electronic device Turn off hearing aid...

Страница 64: ...not restart your hearing aid if requested by someone you don t trust as this may compromise the safety of your device If your device plays the pairing sound at an unexpected time this could indicate s...

Страница 65: ...e g a hat or a telephone mouthpiece close to the hearing aid Move your hand away to create more space between the hearing aid and the object Is your ear full of wax Visit your physician No sound Is t...

Страница 66: ...the receiver wire broken or the earmold clogged Consult your hearing care professional Is there moisture in your hearing aid Use a desiccant drying kit Battery drains very quickly Did you leave your...

Страница 67: ...to consult promptly with a licensed physician preferably an ear specialist before dispensing a hearing aid if the hearing aid dispenser determines through inquiry actual observation or review of any o...

Страница 68: ...onsidered a candidate for a hearing aid The physician will refer you to an audiologist or a hearing aid dispenser as appropriate for a hearing aid evaluation The audiologist or hearing aid dispenser w...

Страница 69: ...eing a physician for a medical evaluation a child with a hearing loss should be directed to an audiologist for evaluation and rehabilitation because hearing loss may cause problems in language develop...

Страница 70: ...d of hearing aids is designated on your warranty card which is provided by your hearing care professional For hearing aids that require service please contact your hearing care professional for assist...

Страница 71: ...ensing 35 C 95 F to 70 C 158 F at a water vapor pressure up to 50 hPa Warm up time 5 minutes Cool down time 5 minutes Expected service lifetime The expected service lifetime for the product when used...

Страница 72: ...d if not installed and used according to the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installa...

Страница 73: ...47 Part 15 subpart C For other international regulatory requirements please refer to the regulatory requirements of the specific country In Canada these hearing aids are certified under the rules of...

Страница 74: ...ds of type CAR13A with FCC ID X26CAR13A IC number 6941C CAR13A and size 13 Zinc air battery are available in the following variants RU962 DRW RU762 DRW RU562 DRW Nominal RF output power transmitted is...

Страница 75: ...t 90 dB SPL input Max HFA 113 108 116 114 dB SPL Total harmonic distortion 500 Hz 800 Hz 1600 Hz 0 5 0 2 0 4 0 6 0 6 0 7 Telecoil sensitivity 1 mA m input HFA SPLIV 31 6 mA m ANSI Full on telecoil sen...

Страница 76: ...nput Max HFA 122 117 130 124 dB SPL Total harmonic distortion 500 Hz 800 Hz 1600 Hz 0 3 0 7 0 7 1 0 1 3 0 1 Telecoil sensitivity 1 mA m input HFA SPLIV 31 6 mA m ANSI Full on telecoil sensitivity 1 mA...

Страница 77: ...put 90 dB SPL input Max HFA 115 110 dB SPL Total harmonic distortion 500 Hz 800 Hz 1600 Hz 0 1 0 9 0 4 Telecoil sensitivity 1 mA m input HFA SPLIV 31 6 mA m ANSI Full on telecoil sensitivity 1 mA m Ma...

Страница 78: ...d the following disclaimer in the documentation and or other materials provided with the distribution THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLI...

Страница 79: ...this device or its compliance with safety and regulatory standards 2022 GN Hearing A S All rights reserved ReSound is a trademark of GN Hearing A S Apple the Apple logo iPhone iPad iPod touch and App...

Страница 80: ...und com ReSound Canada 2 East Beaver Creek Road Building 3 Richmond Hill ON L4B 2N3 Canada 1 888 737 6863 resound com ReSound Government Services 8001 E Bloomington Freeway Bloomington MN 55420 USA 1...

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