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Troubleshooting Guide
SYMPTOM
CAUSE
No sound
• Not turned on
• Dead battery
• Battery door will not close
• Blocked earmould or tube
Not loud
• Incorrect earmould placement
enough
• Blocked earmould or dome
• Blocked sound outlet filter
• Change in hearing sensitivity
• Excessive ear wax
• Volume set too low
POSSIBLE REMEDY
• Turn on by closing the battery door
• Replace battery
• Insert battery properly
• Clean earmould or tube
• Reinsert earmould
• Clean earmould, replace dome, replace filter
• Change filter or consult your hearing care professional
• Consult your hearing care professional
• Consult your physician
• Increase the volume control if available or consult your hearing care professional