Regal RH40, Руководство пользователя

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For any hardware failures with the device, we recommend that our customers send the unit back to Spire
for servicing. Please contact the technical support department with the model number and the serial
number before returning the unit. Both numbers can be found on the product label.
For any service or calibration request, we will issue a Return Materials Authorization (RMA). Spire can
only determine the details of the repair (complexity of repair, timetable, cost) after receipt and inspection
of the instrument. A quote will be sent to the customer before proceeding with the service.
Important Notice for Product Return
Before returning the instrument for warranty repair or service, please read the following carefully:
1) If the return item has been exposed to nuclear or other radioactive environment and/or has been
in contact with hazardous materials, which could pose any sort of danger to our personnel, the
unit cannot be serviced.
2) If the return item has been exposed to or in contact with dangerous materials, but has been
recognized as a hazard-free device by a reputable organization, you are required to include the
certificate for service.
3) If the return item does not include the RMA number provided, it will be sent back without any
service conducted.
For more information, please see Spire’s RMA Policy and Procedure.
§8.3 Software Upgrade Service
Spire provides free software upgrade services. Please contact the manufacturer for software upgrade
information. You may also visit our technical support website at
http://www.spiremt.com/support/rh20.html for the latest downloads.